Reinventing how businesses connect people, knowledge, skills and systems.
Account Director
Location
United Kingdom
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Account Director
Thrive
• Build, maintain and expand strong, trust-based relationships with key stakeholders within customer organisations. • Understand client objectives, challenges, and opportunities to effectively position Thrive solutions. • Effectively and proactively identify upsell and cross-sell opportunities within existing accounts. • Develop account strategies and plans that support the business objectives of your customers as well as Thrive’s overall company goals. • Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth. • Proactively manage the renewal process for subscription-based clients. • Build a strong value based proposition for customer renewals, anticipating and mitigating potential renewal challenges and ensuring a high renewal rate. • Facilitating de-escalation and return to health plans for customers - bring the right people to the right conversations and driving these matrix teams to achieve positive outcomes. • Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management which maximises on customer satisfaction and delivers exceptional, demonstrable value through the customer journey. • Develop a deep understanding of Thrive’s solutions and future innovations to clearly communicate the value proposition of our solutions to customers. • Collaborate closely with Customer Success to track and monitor key performance indicators related to account health, adoption, engagement and success metrics, showcasing the impact on customer satisfaction, retention, and revenue growth. • Stay updated on industry trends, market competition, and emerging technologies, providing strategic insights to customers. • Propose and drive enhancements to optimise Account Management processes and overall efficiency.
Job Requirements
- Proven experience in account management, specifically at least 5 years in the learning technology industry.
- Able to demonstrate success in balancing achieving revenue and retention targets and driving customer satisfaction - whilst managing risk and escalation with a matrix team.
- Customer-centric with a passion for delivering exceptional customer experiences and a deep understanding of the customer lifecycle.
- Interested in the challenges our customers face, how to solve them and what the latest trends are in our industry.
- Organised, methodical, yet agile and adaptable to changing priorities and requirements, comfortable with ambiguity and high drive towards self motivation.
- Able to communicate confidently and effectively with internal and external stakeholders to drive collaboration and build cross functional working groups.
- Ability to drive accountability and execute actions through collaborative plans, actions and facilitate resolutions across multiple stakeholder groups.
- Ability to proactively map out your account list to help identify expansion opportunities.
Benefits
- Unlimited Holiday to support work-life balance
- Thrivedays—a reduced workday every Friday (10:00–15:00 UK Time), with no internal meetings
- Flexible Working Hours within core hours (10:00–16:00 UK Time)
- Birthday & Christmas Off, including festive shutdown between Christmas & New Year
- Work From Anywhere—fully remote-friendly (4 weeks a year)
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