• Serve as an ambassador and example of Best Friends Animal Society’s Guiding Principles by upholding a culture of collaboration, innovation, accountability, trust, inclusivity, and respect • Support the administration and maintenance of compensation resources, including pay ranges, compensation guidelines, job descriptions, job profiles, and related tools or materials • Gather, organize, and summarize internal compensation data and external market information to support pay range reviews, benchmarking, job evaluations, and compensation planning • Complete assigned compensation-related tasks in Workday, including routine updates to compensation data, role information, job profiles, and related records, following approved processes and escalating questions as needed • Identify potential compensation data issues, inconsistencies, or items needing review and escalate them to the appropriate owner • Generate routine compensation reports, summaries, trackers, and data files to support review by the Director, People Strategy & Analytics and other People & Culture stakeholders • Support tracking of routine compensation-related compliance items, including minimum wage changes, pay transparency requirements, and other compensation-related updates • Provide routine process and resource support to managers and People & Culture partners related to job descriptions, role changes, new positions, promotions, and compensation process questions • Escalate complex, sensitive, or non-routine compensation questions to the Director, People Strategy & Analytics or another appropriate People & Culture leader • Help prepare, update, and organize compensation-related resources, including process guides, templates, FAQs, job change resources, manager materials, and other approved communications • Support defined People Strategy & Analytics execution needs, including first-year journey and onboarding coordination support, materials/checklist updates, cohort-related follow-through, and other assigned portfolio priorities • Maintain appropriate confidentiality and discretion when handling sensitive employee, compensation, organizational, and system information • Perform other duties as assigned

Role Description In this role you will play a key role in: - Possessing excellent written and oral communication, listening, and comprehension skills. - Demonstrating stellar customer service skills and the ability to de-escalate customer frustration. - Exhibiting superior problem-solving skills and the ability to work independently and objectively. - Showing dedication to the customer experience with the ability to build and maintain strong relationships. - Managing multiple tasks and interactions while prioritizing requests and concerns. - Making sound decisions. - Effectively adapting to accelerating changes. - Having a secure workspace and effective internet connectivity for remote work. Qualifications - Strong communication & customer service skills. - Freshers with excellent communication are required. - Minimum graduation requirements must be met. Benefits - Opportunity to shape your career with a range of career paths and internal opportunities within Capgemini group. - Personalized career guidance from leaders. - Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, or new parent support via flexible work. - Access to one of the industry's largest digital learning platforms with 250,000+ courses and numerous certifications. - Encouragement for people of all backgrounds to feel a sense of belonging at Capgemini. - Weekly musical performances by the in-house band - The Rubber Band. - Participation in internal sports events, yoga challenges, or marathons. - Opportunity to work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. - Gross annual starting base salary is [X] [currency] (full-time), covering base pay only; bonuses, incentives, and benefits will be discussed later in the recruitment process. - Higher offers may be made for candidates with additional experience or qualifications, determined by objective, gender-neutral criteria and consistent with pay principles. - Explanation of relevant pay terms will be provided if a collective labour agreement applies. - Note: We never ask for your current or previous salary during our hiring process.

Role Description The Senior Onboarding Specialist IV will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions, delivering a seamless onboarding training experience for our clients. This role will ensure that clients are trained smoothly and efficiently, in turn creating advocates of MRI residential products. - Coordinates and conducts all admin and sales onboarding training in conjunction with the client - External consultant booking when required - Adhere to the administrative process to ensure the scheduling, allocation, and sequence of training sessions are captured and committed to in a timely and accurate manner - Maintaining training records - Ensure a high level of commitment to service all clients - Provide high-level administrative support to the Training Manager - Monitoring expiring/expired training hours - Assist the Training Manager with the preparation of the team’s monthly report - Responds to client requests for information and related services - Prepare all training agendas in readiness for client training - First point of contact for all onboarding training - Understanding the onboarding process to cover when staff are on leave - Face to Face training when required Qualifications - Minimum 5+ years experience in the Real Estate industry (If you are an EA for a Sales Agent, Junior Assistant Property Manager, Receptionist at a RE Agency this role might be for you) - Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box) - Effective communication both written and oral - High degree of problem-solving skills - Strong time management skills - Team player attitude - Clear speaking voice for online training - Empathy to understand each client that you are training, their needs, and the way they need to be trained Benefits - Flexible working arrangements - Annual performance-related bonus - 6x Flexi AnyDay: knock 2.5 hours off your day! - Me Days: additional 3 days of annual leave for qualifying employees - Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

• Master the product through a formal onboarding program and continued learning. • Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight. • Complete assigned tasks in an organized manner to ensure project deadlines. • Proactive outreach to ensure customer success during their first 90 days post-live. • Provide timely response to customer inquiries via phone and email. • Enhance customer satisfaction by providing distinctive service in all interactions. • Establish a trusted advisor relationship to ensure customer satisfaction. • Utilize Zoom to provide efficient face-to-face customer service. • Utilize SalesForce to manage customer interaction and inquiries. • Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks. • Ensure all check-ins and go-live targets are executed on time. • All notes & fields are filled in throughout Onboarding for each firm. • Serve as a DocketWise brand ambassador to create promoters within industry. • Represent Onboarding department at offsite meetups and customer conferences with customers and prospects.