MRI Software

Role Description The Senior Onboarding Specialist IV will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions, delivering a seamless onboarding training experience for our clients. This role will ensure that clients are trained smoothly and efficiently, in turn creating advocates of MRI residential products. - Coordinates and conducts all admin and sales onboarding training in conjunction with the client - External consultant booking when required - Adhere to the administrative process to ensure the scheduling, allocation, and sequence of training sessions are captured and committed to in a timely and accurate manner - Maintaining training records - Ensure a high level of commitment to service all clients - Provide high-level administrative support to the Training Manager - Monitoring expiring/expired training hours - Assist the Training Manager with the preparation of the team’s monthly report - Responds to client requests for information and related services - Prepare all training agendas in readiness for client training - First point of contact for all onboarding training - Understanding the onboarding process to cover when staff are on leave - Face to Face training when required Qualifications - Minimum 5+ years experience in the Real Estate industry (If you are an EA for a Sales Agent, Junior Assistant Property Manager, Receptionist at a RE Agency this role might be for you) - Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box) - Effective communication both written and oral - High degree of problem-solving skills - Strong time management skills - Team player attitude - Clear speaking voice for online training - Empathy to understand each client that you are training, their needs, and the way they need to be trained Benefits - Flexible working arrangements - Annual performance-related bonus - 6x Flexi AnyDay: knock 2.5 hours off your day! - Me Days: additional 3 days of annual leave for qualifying employees - Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

Role Description MRI Software is seeking a Software Support Analyst to join our team in Cape Town! This individual will be responsible for resolving customer software queries and will need to analyse software issues to recommend solutions. Engaging with clients via email and telephone will be an integral part of this role. As a Software Support Analyst, you will provide software support to a whole range of MRI software solutions, with the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. - Develop a deep understanding of the functional and technical aspects of the MRI software that you will be supporting our clients on. - Provide excellent customer service throughout the lifecycle of a support case, ensuring resolution and client satisfaction before closing the case. - Achieve KPIs and SLAs aligned with the clients’ T&Cs and business objectives. - Ensure that escalations and complaints are handled according to MRI processes. - Assist in building and maintaining a knowledge base for use across the business and take responsibility for proper documentation. - Share knowledge with colleagues and provide guidance when needed. - Apply the appropriate resolution for the issue where required and conclude calls with appropriate Root Cause Analysis. - Commit to working towards and achieving all MRI’s/teams/personal objectives and goals. - Adhere to all working practices, including ISO processes and GDPR guidelines. - Where required, participate in the User Acceptance Testing (UAT) cycle for calls resolved in upcoming major software releases and service packs. Qualifications - A minimum of 2 years’ experience in the application software support industry. - Must be fluent in English. - Understanding of SQL would be beneficial but not essential. - Solving application support issues from customers and prioritising tickets. - Updating user guides and software support knowledge base. - Strong work ethic. - Ability to multi-task and work under pressure to a high standard. - A friendly, collaborative attitude and a strong ability to work as a team player. - Excellent problem-solving skills with a logical approach. - Excellent telephone manners. - Strong communication skills with the ability to confidently articulate technical concepts. - Good organisation and time management skills. - Fast learner who can adapt to new technologies and business needs. - Experience of supporting technical integrations which utilise APIs and Docker an advantage, but not a pre-requisite. Benefits - Office breakfasts, quarterly lunches, and virtual social events. - Employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group. - Medical Aid Scheme. - Competitive Personal Pension plan. - Parental Leave benefit to spend time with your new arrival(s). - 25 days of annual leave plus public holidays, in addition to a bank of 16 hours of "Flex Time Off". - Tuition Reimbursement Schemes for professional development. - Flexibility of working from anywhere in the world for two weeks out of the year! Company Description From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! - Our people-first approach to PropTech is defining a new industry standard for client experiences. - We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. - We’re passionate about creating a work environment that makes you excited to show up every single day. - One of our core values is to strive to amaze. - We welcome and celebrate diversity across all backgrounds.

Role Description We're looking for a focused, professional communicator to join our growing Verification team. In this role, you'll make structured outbound calls to landlords, property managers, and employers across the US to verify applicant information as part of the multifamily housing screening process. Every call you make directly supports fair, accurate, and timely decisions for our clients and the people they serve. This is not a sales, collections, or appointment-setting role. You'll follow a clear verification framework, document what you learn accurately, and move efficiently through a daily call queue — making this an excellent fit for someone who is disciplined, detail-obsessed, and comfortable on the phone with US-based contacts. Qualifications - Excellent spoken English with a clear, neutral, and professional phone presence. - Strong typing speed (40+ WPM) with accurate spelling and documentation habits. - Exceptional attention to detail — verification work requires precision; errors have real consequences. - Ability to work through a structured daily call queue independently with minimal supervision. - Demonstrated discretion when handling sensitive personal and employment information. - Comfortable multitasking across different verification workflows and queues simultaneously. - Prior experience in BPO, background screening, tenant screening, HR verification, or a similar research/outbound calling role is a strong advantage. Requirements - Conduct structured outbound verification calls to landlords, property managers, and employers in the US. - Verify current and former lease arrangements on behalf of multifamily housing clients. - Verify current and former employment information for applicant screening purposes. - Gather supplemental information from clients and applicants as needed to complete verification records. - Accurately document all call outcomes, responses, and follow-up items. - Meet daily productivity and quality metrics consistently. - Participate in ongoing regulatory compliance and process training. - Perform additional duties as assigned in support of the broader Screening team. Company Description From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Role Description We are currently seeking highly motivated individuals to join our Sales Development Representative team! This role will be focused on expanding MRI's customer base by sourcing new opportunities for our sales team. As key members of our Marketing function, the Sales Development team works to engage prospective and existing clients via telephone, email, and social media to qualify their interest and fit for MRI Software solutions and to pass qualified prospects to the sales team. Team members will also conduct a variety of revenue-generating tasks, including market analysis and organizational research within existing and prospective client organizations. Responsibilities - Research, identify, and actively approach new customers in the North America region - Perform various outbound call campaigns around trade shows, specific events, or assigned target markets - Research and gather information about target companies - Meet or exceed quotas for qualified leads passed to the sales team - Document all activities and interactions in our CRM system, Salesforce - Provide a clear, compelling, and articulate explanation of our business value to prospective clients - Participate in sales and product trainings - Other duties as assigned Qualifications - Bachelor's degree preferred or 1+ years of experience in sales, marketing, or lead generation role (B2B experience preferred) - Excellent written & verbal communication skills - Outstanding phone presence with the ability to create trust with prospective clients - Self-motivated and driven to plan and execute rigorous lead generation calls - Ability to work in a fast-paced environment and learn quickly - Proficient computer skills in Microsoft Office, Outlook, Google, WebEx, and Salesforce.com - Flexible and focused self-starter with the ability to follow directives and work independently Benefits - Join our employee-led groups to maximize your experience at work, such as our Diversity, Equity, and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group - Enjoy peace of mind over your and your family’s health with our medical coverage options and HSA benefit - Invest in our competitive 401 (k) plan and help set you up for your future - Big on family? So are we! Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) - Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year - Further your professional development and growth with our generous Tuition Reimbursement offerings - Enjoy the flexibility of working from anywhere in the world for two weeks out of the year Company Description From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Role Description We are seeking an experienced SaaS Account Executive to work with our suite of Residential Living products! This position will focus on our Trusted Employees and Secure Sign softwares. The Account Executive is responsible for new logo acquisition, driving revenue growth through proactive prospecting, qualification, and closing of new business opportunities. This role focuses on full-cycle selling to small-to-mid-market clients, leveraging consultative sales techniques to position MRI’s solutions as essential tools for real estate and property management professionals. Duties/Responsibilities: - Execute full-cycle sales process from prospecting through close and account management handoff. - Manage assigned territory, targeting small-to-mid-market accounts across commercial or residential real estate sectors. - Conduct needs assessments to understand client challenges, demonstrating how MRI solutions deliver measurable ROI. - Develop and maintain pipeline through both inbound and self-generated leads. - Negotiate pricing and terms while balancing client satisfaction and profitability. - Collaborate with internal teams (Sales Ops, Order Management, Legal) to streamline deal execution. - Maintain CRM hygiene and deliver accurate weekly forecasts. - Collaborate cross-functionally with Product, Services, Support, and Implementation teams as needed to ensure client success. - Provide feedback to Product and Marketing on client needs and competitive insights. Qualifications - Bachelor’s degree in business or related field. - 5+ years of proven success in B2B sales (real estate related industry preferred). - Strong understanding of enterprise buying cycles and multi-stakeholder sales environments. - Strong consultative selling, solution mapping, and objection-handling skills. - Ability to manage multiple deals simultaneously with attention to detail. - Full understanding of sales methodology and CRM systems (Salesforce preferred). Benefits - Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group. - Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit. - Invest in our competitive 401k plan and help set you up for your future. - Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s). - Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year. - Further your professional development and growth with our generous Tuition Reimbursement offerings. - Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.

Role Description MRI Software is investing in scaling our high-performing North America sales organization and is seeking experienced Senior Sales Professionals to join our team. We are hiring across both Account Executive (new business) and Account Manager (growth & retention) roles for individuals with deep experience in enterprise software/SaaS sales and a proven track record of driving revenue through a consultative, strategic sales approach. This is an opportunity to work with an industry-leading platform and engage with clients ranging from mid-market organizations to Fortune 500 enterprises. What You’ll Do: - Account Executives – New Business Focus - Drive net new revenue generation through prospecting, pipeline development, and deal execution - Own the full sales cycle from initial outreach to contract close - Conduct needs analysis, solution positioning, and software demonstrations aligned to client objectives - Build and maintain strategic relationships with senior stakeholders - Represent MRI at industry events, conferences, and client engagements - Consistently meet or exceed sales quotas and maintain accurate forecasts - Account Managers – Growth & Retention Focus - Manage and grow a portfolio of existing clients, driving retention and expansion revenue - Identify whitespace opportunities, upsell/cross-sell solutions, and expand product adoption - Develop and execute account strategies aligned to client business goals - Act as a trusted advisor and solutions expert for client initiatives - Partner cross-functionally with Sales, Product, Marketing, and Customer Success - Own pipeline management, forecasting, and quota attainment Qualifications - 10+ years of experience in B2B software / SaaS sales - Demonstrated success in closing complex, high-value deals, managing enterprise client relationships, & achieving or exceeding quota over multiple years - Strong expertise in consultative and strategic selling methodologies - Experience navigating multi-stakeholder, enterprise sales cycles - Excellent presentation, negotiation, and communication skills - Ability to operate in a fast-paced, high-growth environment Benefits - Work for a global leader in enterprise real estate technology with a strong market position and high client retention - Sell a broad, configurable platform across multiple industry segments - Collaborate with a high-performing, team-oriented sales organization - Competitive base + commission structure with strong earning potential - Opportunity to impact both new growth and existing client expansion Company Description From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

• Develop and expand relationships with MRI’s most strategic customers within a defined portfolio. • Focus on driving customer retention, identifying expansion opportunities, building executive-level relationships. • Ensure customers realize measurable value from MRI’s solutions. • Partner cross-functionally with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer priorities with MRI’s capabilities and long-term growth strategy.

• Structure, redline, negotiate, and close a broad range of commercial agreements, including license agreements, SaaS agreements, partnership contracts, and strategic alliances, ensuring favorable terms while balancing business objectives and legal risk. • Own end-to-end legal support for strategic transactions, serving as a primary legal contact for high-value agreements with customers, vendors, and partners. • Assess legal and commercial risk in complex transactions and provide timely, business-focused advice with clear recommendations, practical alternatives to blockers, and methods to accelerate contract velocity. • Collaborate with cross-functional stakeholders, including Sales, Finance, Product, Privacy, Security, Partnership, and Procurement, to solve problems, build partnerships, and achieve business goals. • Develop and improve contract templates, playbooks, and supporting documentation to increase team efficiency and scalability. • Monitor legal and regulatory developments relevant to commercial contracting and translate them into actionable guidance. • Support dispute resolution. • Handle other business needs as they arise.

• Retaining and increasing client spend with MRI, targeting whitespace opportunities, identifying and cost justifying solutions, negotiating and closing opportunities within an assigned territory. • Driving and managing the entire sales process - identifying client solutions, building and maintaining customer relationships, performing software demonstrations, negotiating and closing opportunities within an assigned territory. • Acting as an “industry expert”, consulting with clients to provide assistance with their unique, critical business issues and strategic initiatives. • Conducting software demonstrations and promoting MRI at industry conferences and trade shows. • Focus on the largest accounts and assigned “at risk” accounts to increase both account and ARR retention for the business. • Working with and mentoring the sales team to share ideas, knowledge, account management and new business development strategies. • Generating new business by leveraging existing relationships, prospecting, conducting market analysis, selling the company’s software and services offerings. • Growing relationships broadly and at the executive level to aid in growing our client footprint and creating strong, referenceable clients.

Role Description We are seeking an experienced SaaS Account Executive to work with our suite of Residential Living products! This position will focus on our Trusted Employees and Secure Sign software. The Account Executive is responsible for new logo acquisition, driving revenue growth through proactive prospecting, qualification, and closing of new business opportunities. This role focuses on full-cycle selling to small-to-mid-market clients, leveraging consultative sales techniques to position MRI’s solutions as essential tools for real estate and property management professionals. - Execute full-cycle sales process from prospecting through close and account management handoff - Manage assigned territory, targeting small-to-mid-market accounts across commercial or residential real estate sectors - Conduct needs assessments to understand client challenges, demonstrating how MRI solutions deliver measurable ROI - Develop and maintain pipeline through both inbound and self-generated leads - Negotiate pricing and terms while balancing client satisfaction and profitability - Collaborate with internal teams (Sales Ops, Order Management, Legal) to streamline deal execution - Maintain CRM hygiene and deliver accurate weekly forecasts - Collaborate cross-functionally with Product, Services, Support, and Implementation teams as needed to ensure client success - Provide feedback to Product and Marketing on client needs and competitive insights Qualifications - Bachelor’s degree in business or related field - 5+ years of proven success in B2B sales (real estate related industry preferred) - Strong understanding of enterprise buying cycles and multi-stakeholder sales environments - Strong consultative selling, solution mapping, and objection-handling skills - Ability to manage multiple deals simultaneously with attention to detail - Full understanding of sales methodology and CRM systems (Salesforce preferred) Benefits - Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group - Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit - Invest in our competitive 401k plan and help set you up for your future - Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) - Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year - Further your professional development and growth with our generous Tuition Reimbursement offerings - Enjoy the flexibility of working from anywhere in the world for two weeks out of the year