MRI Software

• The Sales Strategy and Operations Lead serves as a functional expert and is responsible for driving operational excellence across CRM governance, forecasting support, pipeline management, reporting, sales process execution, and cross-functional operational coordination. • Provide operational input and business requirements support for global Salesforce-related initiatives in partnership with RevApps and RevOps teams. • Support forecasting processes, pipeline inspection cadence, and sales operational reviews. • Identify operational trends, risks, and process inefficiencies and provide actionable recommendations. • Partner with Sales Leadership, Revenue Operations, Finance, Order Management, and other operational teams to improve sales execution and operational alignment. • Drive process standardization and operational scalability across the quote-to-close lifecycle.

Role Description We are expanding quickly and are seeking an enthusiastic, hard-working and entrepreneurial individual to join our North America, Account Management Team, focusing on the corporate occupier and fixed asset accounting software market. We are looking to hire an Account Manager to work with our current customers, cross selling and upselling complimentary solutions within Real Estate Technology. This is a great opportunity for someone with at least 3-5 years of experience of selling ‘business to business’ SaaS software solutions. The successful applicant will have a competitive nature and solution orientated approach to sales. You will be engaging with clients daily to build and maintain strong, long-lasting customer relationships and to uncover white space opportunities for us to further earn their business. Extensive training will be provided in the property industry, products and sales tactics to give you the best opportunity to win. If you have experience from within the Property Management or lease accounting sector, then that would be advantageous. You Will: - Professionally represent MRI and our suite of corporate occupier software solutions - Develop a strong working knowledge of MRI’s corporate occupier solutions and the markets in which we operate - Achieve and exceed all monthly, quarterly and annual fiscal targets and objectives - Recommending appropriate solutions and negotiating acceptable terms with the client - Liaise with Professional Services to produce quotations and proposals - Maintaining regular contact with your customers via phone - Handle the contracting process and sales negotiation - Work closely with other stakeholders within the business such as Legal, Sales Operations, Marketing, Development and the Implementation teams - Maintain timely and accurate sales forecasts within Salesforce - Manage your pipeline of opportunities through Salesforce - Proactively prospect your client base for new white space opportunities - Develop and implement strategic sales plans to proactively identify and sell new opportunities Qualifications - 2+ or more years of software sales experience required - Experience in selling software and/or knowledge of the Real Estate and Finance preferred - Demonstrated track record of exceeding sales targets - The ability to communicate effectively and to identify sales opportunities among your client base - Ability to work under pressure and meet agreed targets and deadlines - Ability to push past rejection to achieve results - Demonstrated computer systems knowledge, including web technologies, CRM, employee self-service, a general understanding of larger business system applications - Hungry for success, always looking for ways to improve and learn Benefits - Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group - Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit - Invest in our competitive 401k plan and help set you up for your future - Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) - Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year - Further your professional development and growth with our generous Tuition Reimbursement offerings - Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

• Run required reports using Housing Manager or MRI software • Enter budget data into Housing Manager or MRI software • Analyze client data to prepare annual budgets for each program type • Review client data to determine the need for budget revisions • Prepare budget revisions as needed • Prepare annual operating subsidy submissions • Prepare, review, and submit VMS reports in compliance with HUD requirements and deadlines • Complete VMS reconciliations by analyzing program data, resolving discrepancies, and ensuring accuracy between internal records and HUD reporting • Prepare and submit additional HUD reports and required filings accurately and on time • Maintain supporting documentation for budgets, VMS reporting, reconciliations, and HUD submissions for audit and client review • Cross-train in other departmental functions as needed • Monitor HUD guidance and pronouncements to remain current on client requirements

Role Description The Abstractor IV is a senior-level individual contributor responsible for executing complex abstraction work with a high degree of accuracy, efficiency, and judgment. This role serves as a subject matter expert, supporting quality assurance, mentoring junior team members, and driving consistency across abstraction outputs. The Abstractor III plays a critical role in ensuring client deliverables are accurate, complete, and aligned with defined standards, while proactively identifying opportunities to improve processes and outcomes. Qualifications - Senior-level individual contributor experience - Expertise in complex abstraction work - Strong judgment and efficiency in task execution - Experience in quality assurance and mentoring Requirements - Ability to ensure client deliverables are accurate and complete - Proactive in identifying process improvement opportunities Benefits - Join employee-led groups such as Diversity, Equity and Inclusion committee, Women and Allies, and Pride Event Group - Medical coverage options and HSA benefit - Competitive 401k plan - Parental Leave Program for quality family time - 20 days PTO plus observed Holidays and 15 hours of ‘Flexi’ time a year - Generous Tuition Reimbursement offerings - Flexibility to work from anywhere in the world for two weeks a year Company Description From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! - People-first approach to PropTech - Creating a connected community where everyone belongs - Investing in employee resource groups - Providing tailored resources for personal growth - Core value of striving to amaze - Inclusive employer celebrating diversity across all backgrounds

Role Description MRI Software is looking for a Legal Administrator to support our North American offices as a part of our growing Manila team in the Philippines. With the need for minimal assistance and supervision and in accordance with established corporate guidelines, manages the contracting activities and process for agreements of all types between the Company and its clients, including sales agreements that provide maximum bookings and profit to the Company while minimizing legal and operational risks. - Drafts and reviews contractual documents such as sales agreements, license agreements, non-disclosure agreements, subcontract agreements, and other commercial agreements that establish business relationships with customers, subcontractors, and partners using established language with guidance from in-house counsel. - Maintains the legal contract database for all international operations. - Facilitates in providing answers and solutions to company’s general legal email. - Manages contract requests across the company through the legal request system. - Provides guidance and assistance on contract issues to other team members. - Works with other departments and in-house counsel to draft non-standard client agreements. - Coordinates resolution of residual contract issues following contract execution. - May lead special projects for the Company in areas of expertise. - Performs other duties or responsibilities as assigned by management. Qualifications - Excellent project management skills - Ability to prioritize and handle multiple projects - Excellent interpersonal and communication skills - Excellent time management skills - Customer service oriented and a flexible team player with high energy and a positive attitude - Excellent written and verbal communication skills - Excellent attention to detail and problem-solving skills - Ability to interact effectively with all levels and departments within the company - Ability to work with minimal assistance and supervision - Intermediate skills in Microsoft Office Products including Excel, Word, and PowerPoint Requirements - College degree in Business or a related field preferred - 2 or more years of business experience preferred - 1 or more years of contracting experience preferred but not required - 1 or more years of data privacy or data security experience preferred but not required Benefits - Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group - Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit - Invest in our competitive 401k plan and help set you up for your future - Big on family? So are we! Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) - Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year - Further your professional development and growth with our generous Tuition Reimbursement offerings - Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

• Review and validate sales quotes. • Provide hands-on support and guidance through Service Requests and Heritage Requests. • Assist workflows and processes managing opportunities through the QTC cycle. • Facilitate regular solution sessions with Sales Teams.

• Provide frontline telephone and email support for Strata Master users, delivering confident and professional customer communication. • Independently manage multiple concurrent cases in Salesforce CRM, ensuring accurate documentation, clear customer updates, and timely resolutions. • Troubleshoot functional, accounting, and technical issues using internal knowledgebase articles and structured problem-solving. • Support customers with setup and configuration of Strata Master across office PCs and server environments (where applicable). • Work closely with Technical Escalation teams by providing high-quality reproduction steps, diagnostics, and clear summaries of impact and urgency. • Contribute to testing and product improvement activities to ensure enhancements meet customer expectations. • Support customers across strata workflows including communications, reporting, invoicing/arrears, meeting processes, maintenance workflows, and accounting-related functionality as relevant to Strata Master’s integrated approach.

• Execute full-cycle sales process from prospecting through close and account management handoff • Manage assigned territory, targeting small-to-mid-market accounts across commercial or residential real estate sectors • Conduct needs assessments to understand client challenges, demonstrating how MRI solutions deliver measurable ROI • Develop and maintain pipeline through both inbound and self-generated leads • Negotiate pricing and terms while balancing client satisfaction and profitability • Collaborate with internal teams (Sales Ops, Order Management, Legal) to streamline deal execution • Maintain CRM hygiene and deliver accurate weekly forecasts • Collaborate cross-functionally with Product, Services, Support, and Implementation teams as needed to ensure client success • Provide feedback to Product and Marketing on client needs and competitive insights

• Professionally represent MRI and our suite of corporate occupier software solutions • Develop a strong working knowledge of MRI’s corporate occupier solutions and the markets in which we operate • Achieve and exceed all monthly, quarterly and annual fiscal targets and objectives in addition to retention of existing client base • Recommending appropriate solutions and negotiating acceptable terms with the client • Liaise with Professional Services to produce quotations and proposals • Maintaining regular contact with your customers via phone • Handle the contracting process and sales negotiation • Work closely with other stakeholders within the business such as Legal, Sales Operations, Marketing, Development and the Implementation teams • Maintain timely and accurate sales forecasts within Salesforce • Manage your pipeline of opportunities through Salesforce • Proactively prospect your client base for new white space opportunities • Develop and implement strategic sales plans to proactively identify and sell new opportunities

• Serve as the trusted advisor and provide guidance to solution-specific sales team members, supporting sales activity and quoting enablement through the QTC cycle ‘quote to cash’ • Manage stakeholders' requests, queries and issues utilizing Services Request Process high volumes of transactions accurately, including Quote approval, validation, and quality assurance of submissions • Identify and communicate errors and deficiencies to stakeholders for resolution • Facilitate regular specialist solution sessions • Implement best practices and standardization of sales processes, leveraging efficiency and scalability • Contribute to team metrics through productivity, accuracy, and continuous process improvement.