• Master the product through a formal onboarding program and continued learning. • Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight. • Complete assigned tasks in an organized manner to ensure project deadlines. • Proactive outreach to ensure customer success during their first 90 days post-live. • Provide timely response to customer inquiries via phone and email. • Enhance customer satisfaction by providing distinctive service in all interactions. • Establish a trusted advisor relationship to ensure customer satisfaction. • Utilize Zoom to provide efficient face-to-face customer service. • Utilize SalesForce to manage customer interaction and inquiries. • Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks. • Ensure all check-ins and go-live targets are executed on time. • All notes & fields are filled in throughout Onboarding for each firm. • Serve as a DocketWise brand ambassador to create promoters within industry. • Represent Onboarding department at offsite meetups and customer conferences with customers and prospects.

Role Description GiveCampus is looking for an Enterprise Onboarding Specialist to accelerate the onboarding process for a cohort of Enterprise schools by delivering a seamless, efficient, and partner-centric experience, driving faster time-to-value, team efficiency, and long-term partner success. - Own the Onboarding Process: Serve as the main point of contact for enterprise partners during onboarding, guiding them through implementation, timelines, and platform adoption and thoughtfully pass their Partner Success Manager. - Accelerate Time-to-Value: Streamline onboarding workflows to reduce implementation timelines and help partners see value from GiveCampus faster. Working closely with Product, identify and prioritize product enhancements that would improve the onboarding experience and time to value. - Create Repeatable Playbooks: Develop scalable processes, onboarding documentation, templates and best practices to increase efficiency for Enterprise onboarding and the Partner Success team. - Ensure Alignment Across Teams: As part of the Partner Success team, collaborate with Success Operations, Sales, Product, and Partner Operations teams to ensure smooth handoffs, set clear expectations, and address partner needs proactively. - Deliver a Best-in-Class Experience: Actively engage with partners to solve challenges, provide tailored guidance, and build trusted relationships during the critical onboarding phase and measure and increase their satisfaction over time. - Measure and Improve Success: Track key onboarding metrics, gather partner feedback, and recommend improvements to enhance the onboarding experience and drive partner satisfaction. - On-site Enterprise Engagement: Pioneer the integration of in-person based touchpoints into the onboarding experience – a new dimension of our approach for Enterprise customers to help deepen partner relationships and accelerate time-to-value. The expectation is that every Enterprise onboarding school gets at least one visit from the onboarding specialist during their onboarding period. Qualifications - Software Implementation Expertise: Experience implementing software solutions for enterprise-level partners in a SaaS environment. - Proficiency with Onboarding Tools: Familiarity with partner onboarding tools (e.g., Vitally, Monday.com, Smartsheet) or CRMs like Salesforce. - Technical Aptitude: Strong technical skills, including comfort navigating integrations, APIs, or troubleshooting implementation issues. - Partner-Centric Mindset: Passion for delivering an exceptional partner experience through clear communication, empathy, and proactive problem-solving that helps them achieve their goals. - Process Builder Experience and Mentality: Experience building systems from the ground up—developing, documenting, and refining workflows to establish sustainable, scalable solutions and building onboarding playbooks, knowledge bases, or training materials for scaled implementations. - Adaptability and Experimentation: Ability to embrace ambiguity, pilot new processes, and iterate quickly, consistently raising the standard for what onboarding can achieve. - Process Optimization: Proven ability to identify inefficiencies, implement repeatable solutions, and scale processes across teams to drive measurable impact. - Project Management Expertise: Ability to manage onboarding projects with structured processes, clear timelines, and measurable milestones while maintaining a sense of urgency to deliver results faster. - Ownership & Accountability: Demonstrated ability to take full ownership of outcomes, set a high bar for performance, and deliver on commitments with precision and excellence. - Bias for Action: A fast-paced, results-driven approach that prioritizes action over perfection, with a relentless focus on accelerating time-to-value for partners. - High Expectations & High Standards: A commitment to excellence in every detail, from partner communications to onboarding timelines, and a mindset of continuous improvement. - Big Ambition: An eagerness to push boundaries, reach for more, and build a first-of-its-kind onboarding function that sets new benchmarks for success. - Fewer People, Bigger Impact: Ability to drive results independently and collaboratively within a lean, high-performing team. Bonus Points - Exposure to EdTech or fundraising workflows, especially within Higher Education and K-12 schools.

• Administrar o funil de clientes focado em pequenas empresas; • Conduzir cadências de follow-up de maneira eficaz; • Acompanhar SLAs e métricas de engajamento dos usuários; • Ministrar treinamentos consultivos direcionados à ativação de contas; • Detectar gargalos e sugerir melhorias para reduzir o leakage; • Documentar interações e atualizar manuais no Hubspot; • Coordenar múltiplas implementações simultaneamente.

Title: Environmental Specialist Location: - Sugar Grove, Ohio - Catlettsburg, Kentucky - Cambridge, Ohio time type Full time Job Description: Determined, imaginative, curious—if these are some of the ways you describe yourself, we want to learn more about you! At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability. The Opportunity ​Reporting to the Manager, US Environmental Services, the Environmental Specialist will be responsible for developing and managing environmental programs and projects, including compliance reporting, waste & water sampling, permitting, assessing risks, planning, and implementing environmental projects and programs that ensure compliance with all federal and state environmental regulations, company policies, standards, and TC Energy procedures. The Environmental Analyst will support Corporate and Regional staff to set policy and procedures contained within the regional site environmental management plan and provide compliance support to pipeline assets as required. This position primarily supports TC Energy Facilities and projects throughout.  A company vehicle will be provided with the position. What You'll Do - Maintain facility compliance with air, water, waste, remediation, wetlands, land use, and hazardous materials regulations. - Manage and prepare environmental data and reports for submittal to local, state, and federal regulatory agencies; SARA Tier II, Hazardous Waste, etc. - Work with internal stakeholders, including US Environment, Corporate Governance, Project Management and Operations staff to ensure facility, regional, business unit and corporate goals are adequately communicated and properly implemented. - Coordinate corrective actions/work with internal stakeholders to ensure issues/concerns identified during routine site visits, Environmental Facility Reviews (EFR’s), Audits, compliance inspections, regulatory changes, or program/policy changes are adequately communicated and addressed. - Identify, measure, monitor, and mitigate environmental risks and liabilities associated with TC Energy’s assets; performing integrated risk assessments/Environmental Facility Reviews to manage environmental issues. - In coordination with internal stakeholders, review and improve the current risk management model to better identify and quantify TC Energy’s environmental risks. - Quality control of reports and assessments of sampling work; assess results of previous sampling and remediation work and provide recommendation on go-forward plans required to meet regulatory and company expectations; - Mentor, train, and direct TC Energy personnel to ensure integrity of environmental data for the purpose of internal (e.g. scorecard) and external reporting. - Manage and develop plans, permits, procedures for air quality, hazardous waste, spill prevention, storm water, wastewater, and asbestos. - Legislative Monitoring, gap analysis and risk assessment associated with new, proposed, or promulgated regulations; - Assist with scheduling and participation in environmental incident investigations, inspections, and audits. - Prepare reports as needed. - Actively participate in joint Community Action Team (CAT) Minimum Qualifications - Minimum 5 years of combined applicable academic training, certification, and related work experience (certification or accreditation in an environmental or scientific discipline). - An accredited Bachelors or Masters of Science or Arts degree in an environmental science, planning, engineering, or related curriculum desired; - Diverse knowledge in Environmental Regulations. - Must have comprehensive knowledge of Clean Air Act, NPDES, SPCC and RCRA. Preferred Qualifications - High level of analytical ability to gather and evaluate complex information obtained from a variety of sources; - Ability to make decisions and present recommendations where only general policies and procedures are available, requiring application of judgment and independent action; - Knowledge and understanding of emerging issues both internally and externally; - A broad range of project management skills (planning, scheduling, budgeting and risk assessment, time management). *This position requires candidates to: - Have and maintain a valid driver’s license; - Provide a driver’s abstract for review. - Travel to other company locations for facility environmental site support, emergency spill response, meetings, training, audits, and inspections which would involve some overnight stays away from home. - This position will require travel across borders and as such the candidate must be able to provide applicable documentation to this affect.  To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid About our business We are a leader in North American energy infrastructure, spanning Canada, the U.S. and Mexico. Every day, our dedicated team proudly connects the world to the energy it needs—moving over 30 per cent of the cleaner-burning natural gas used across the continent. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure fuels industries and generates affordable, reliable and sustainable power across North America, while enabling LNG exports to global markets. TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the US government. We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. We are also committed to providing accommodations throughout the recruitment process. Applicants requiring accommodations or accessible formats are encouraged to contact us for support. All applicants must have legal authorization to work in the country where the position is based, without restrictions. Background screening is required for all positions, which may include criminal and/or credit checks. Offers may be extended at a different level or job title that best aligns with the successful candidate's qualifications. Learn more Visit us at TCEnergy.com and connect with us on our social medial channels for our latest news, employee stories, community activities, and other updates. Thank you for considering TC Energy in your career journey.