An AffiniPay solution and the trusted partner in helping law firms get paid easier, more securely, and 39% faster.
Customer Onboarding Manager
Location
California
Posted
2 days ago
Salary
$25 - $30 / hour
Seniority
Senior
Job Description
Customer Onboarding Manager
LawPay
• Master the product through a formal onboarding program and continued learning. • Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight. • Complete assigned tasks in an organized manner to ensure project deadlines. • Proactive outreach to ensure customer success during their first 90 days post-live. • Provide timely response to customer inquiries via phone and email. • Enhance customer satisfaction by providing distinctive service in all interactions. • Establish a trusted advisor relationship to ensure customer satisfaction. • Utilize Zoom to provide efficient face-to-face customer service. • Utilize SalesForce to manage customer interaction and inquiries. • Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks. • Ensure all check-ins and go-live targets are executed on time. • All notes & fields are filled in throughout Onboarding for each firm. • Serve as a DocketWise brand ambassador to create promoters within industry. • Represent Onboarding department at offsite meetups and customer conferences with customers and prospects.
Job Requirements
- BA/BS/BE degree required
- Exceptional customer relationship building skills
- Excellent written and oral communication skills in English
- Strong analytical capabilities for advanced problem-solving
- Demonstrable leadership skills
- Ability to influence decision-making and change
- Highly organized and strong ability to multitask
- Have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Benefits
- Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
- Financial perks: We offer a competitive compensation and benefits package including annual bonuses, unit options and 401(k) with a company match for all team members.
- Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
- Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
- Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
- Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
- Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
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