• Conduct market analysis and leverage customer feedback to identify new opportunities for software solutions. • Collaborate closely with engineering, UX/UI designers, and QA teams to define requirements and deliver high-quality software products. • Lead Agile development cycles, monitor progress, and address any blockers or risks to ensure timely delivery. • Lead and motivate software engineers, designers, and QA teams to meet project goals with a focus on quality and innovation. • Gain deep insights into user workflows, pain points, and desired outcomes to prioritize features and technical solutions. • Present product visions, roadmaps, and technical strategies to internal teams and external clients clearly and persuasively.

• Talk directly to customers and translate insights into product requirements and roadmap priorities • Define and own features across the platform — from web dashboards to terminal interfaces to AI-driven automation • Write clear specifications, user stories, and acceptance criteria for engineering • Work closely with engineering and design to ensure solutions are usable, reliable, and scalable • Balance speed-to-market with enterprise-grade requirements (security, reliability, compliance) • Help shape product strategy in partnership with leadership, bringing a user-centric lens to technical decisions

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Devising and reporting on integration development plans and strategies. Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Developing asynchronous messaging architectures, rule-based systems, and network architectures. Coordinating activities with other developers to ensure that integration projects are completed on time. Formulating strategies and designing architectures for systems integrations. Ensuring that best practices in integration processes are followed by the organization. Act as an SME to solve complex user issues related to Integrations solutions. Checking and correcting conflicts in data configurations and overlaps. Maintaining the integrity and smooth functioning of the company's integration architecture. Analyzing and improving current system integrations and migration strategies. Identifying, debugging, and advising on system errors or architecture issues. Qualifications

• Own and scale the Virtuous Integration Marketplace. Expand verified integrations, improve partner onboarding, drive adoption metrics • Drive strategy and facilitate implementation of strategic integrations across Virtuous products • Develop the broader Partner & Creator Network vision: an in-app resource hub for customer, partner, and community-generated templates, workflows, and resources across all Virtuous products • Influence marketplace economics, quality standards, certification programs, and partner incentive structures • Define and execute Virtuous’s agentic integration strategy — MCP server support, n8n/Zapier native nodes, AI-powered workflow orchestration • Build Virtuous’s position as an AI-forward platform that nonprofits and our partners can extend through agentic workflows • Stay ahead of the rapidly evolving integration landscape: evaluate, prototype, and ship capabilities that keep Virtuous at the leading edge • Collaborate with product squads to ensure AI capabilities extend through the integrations layer • Own relationships and roadmaps for strategic technology partners • Manage cross-product integration surfaces and drive integration-related requirements — ensuring CRM+, Raise, Insights, Momentum, Volunteer, and Analytics work together seamlessly • Own foundational platform integration services • Serve as the technical product voice in partner conversations — representing Virtuous’s platform capabilities, roadmap, and integration architecture • Collaborate closely with Partner Marketing & Enablement to ensure partners have the technical resources, documentation, and support needed to build and sell on Virtuous • Help shape partner strategy on the technical side: which partners to invest in, what integrations to prioritize, how to structure co-development efforts • Influence partner-sourced pipeline and expansion revenue through better technical enablement and integration quality