Title: Technical Project - Program Management - Technical Project Manager II Location: Menlo Park United States Job Description: Job#: 3041854 Job Description: Technical Project/Program Management - Technical Project Manager II Location: Menlo Park, California (Remote) COMPENSATION: $60- $70 HOURLY Role Overview We are seeking a technical, operationally versatile analyst who is passionate about media technology and relentless in finding efficient ways of getting things done. This role sits at the intersection of broadcast engineering, streaming technology, and platform operations, combining hands-on technical support with project management, process development, and platform feature scoping. You will serve as a key operational and technical resource, supporting live and video-on-demand workflows end-to-end. Key Responsibilities - Serve as a key point of contact for vendor engagement and event-day technical support. - Support, train, and enable vendor teams to ensure events are monitored, executed, and delivered with efficiency and accuracy. - Monitor live broadcasts in real time, triaging and escalating technical issues. - Drive real-time coordination with production and engineering teams to mitigate and resolve issues during live events. - Design and document signal path architectures for platform workflows, applying broadcast standards to optimize pipelines. - Validate transcoding configurations, metadata integrity, failover procedures, and quality assurance checkpoints. - Apply deep knowledge of streaming infrastructure to optimize configurations, identify systemic issues, and inform platform roadmap decisions. - Translate operational needs into technical specifications for platform features. - Author and maintain platform documentation, operational runbooks, and escalation workflows. - Manage key projects independently from initiation through completion. - Own stakeholder communication throughout project lifecycles, surfacing deliverables, timelines, dependencies, and risks. - Lead vendor evaluation, integration testing, and platform readiness assessments for new broadcast initiatives. - Design, develop, and maintain bespoke AI tooling solutions to streamline operations. Required Qualifications - 3+ years of experience in video content operations, broadcast operations, streaming media, or related technical roles in entertainment/media industries. - Working knowledge of live broadcast environments: switching/routing, signal path design, network monitoring, and troubleshooting. - Understanding of broadcast contribution and distribution standards (e.g., SMPTE ST 2110/2022, SCTE-35, SEI/KLV metadata, closed captioning). - Experience executing on streaming platform fundamentals: ingest protocols (RTMP, SRT, RIST), transcoding/encoding, adaptive bitrate packaging (HLS, DASH), and CDN delivery. - Demonstrated project management ability, managing multiple priorities simultaneously from initiation to completion. - Experience in fast-paced, dynamic environments with competing priorities. - Strong written and verbal communication skills; comfortable interfacing with both technical and non-technical stakeholders. - Experience working on large cross-functional teams. Preferred Qualifications - Experience with signal path planning tools or workflow visualization (e.g., Figma, Excalidraw, Mermaid). - Hands-on experience with broadcast control systems, video routers, or IP-based media workflows. - Familiarity with monitoring and observability platforms for live video. - Experience developing operational documentation, SOPs, or runbooks. - Background in platform feature scoping, requirements gathering, or product operations. - Knowledge of cloud-based media processing pipelines. - Experience at a studio, media company, streaming platform, or live event production environment. - Familiarity with automation and scripting for operational workflows. - Understanding of content protection (DRM) or watermarking in live streaming. - Experience with VR/immersive or next-gen media formats. - Demonstrated experience in developing AI tools. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Employee Type: Contract Location: Menlo Park, CA, US Job Type: Pay Range: $60 - $70 per hour Similar Jobs - Technical Project/Program Management - Technical Program Manager V - Technical Project/Program Management - Technical Program Manager V - Technical Project/Program Management - Technical Project Manager III - Technical Project/Program Management - Technical Program Manager II - Technical Project Manager