• Lead the upstream architectural design and definition of future-state operating models across Customer Success. • Convert abstract corporate objectives and strategic initiatives into structured, multi-stream transformation roadmaps that optimize organizational structures and drive long-term margin alignment. • Drive the complete architectural redesign of the implementation and customer education experience into tailored, segmented engagement models (ranging from digital self-paced journeys to high-touch consultative frameworks) based on complexity and customer needs. • Lead complex discovery sessions, executive alignment workshops, and business case development to invent net-new organizational capabilities. • Synthesize widespread organizational friction and market shifts into actionable service delivery frameworks before they are transitioned to CS Operations for deployment. • Proactively identify system gaps and operational bottlenecks across post-sale teams; design and implement scalable, standardized service delivery models leveraging automation and digital enablement to drive efficiency. • Author and implement comprehensive organizational change management strategies, including impact assessments, targeted stakeholder communication, readiness planning, and adoption support to ensure structural shifts achieve high long-term adoption. • Partner directly with executive leadership to continuously compile feedback, synthesize metrics, and formulate actionable implementation recommendations, corporate presentations, and long-term transformation roadmaps. • Retain final accountability for tracking and delivering targeted operational cost-savings and efficiency gains, building clear metric structures to validate the ROI and value stream of all active transformation initiatives.

• Serve as a trusted advisor to healthcare clients, providing workforce strategy and talent acquisition consultation • Lead recurring business reviews, workforce planning sessions, and executive stakeholder meetings • Facilitate discussions with client leadership to align workforce initiatives with organizational priorities • Build strong relationships with executives, operational leaders, and key stakeholders across client organizations • Analyze workforce and recruiting KPIs • Translate complex workforce data into actionable business recommendations • Identify trends, risks, and opportunities that drive improved workforce outcomes • Lead strategic workforce initiatives from discovery through implementation and adoption • Drive accountability across stakeholders to ensure successful execution and measurable results • Build scalable processes, governance structures, and operating models that support program growth • Manage project timelines, deliverables, risks, and communication plans • Develop and deliver executive-level presentations using PowerPoint and Excel • Communicate workforce insights, program performance, and strategic recommendations to senior leadership • Facilitate meetings, workshops, and stakeholder sessions that drive alignment and decision-making • Influence leaders through data-driven storytelling and consultative recommendations • Identify opportunities to enhance recruiting operations, workforce planning, and program efficiency • Lead process improvement initiatives that improve service delivery and client satisfaction • Collaborate with recruiting, operations, and leadership teams to standardize best practices and optimize performance

Role Description FICO's Global PMO is the function that keeps the company's most critical technology programs on track, from strategic transformation initiatives to cross-functional platform investments. As Sr. Director, Technology Program Management, a senior leadership role within our Project Management discipline, you will build and lead the PMO's technology program portfolio, ensuring critical initiatives land with speed, discipline, and measurable outcomes. This role reports into the VP of the Global PMO. The flagship program under this role is FICO's Product and Engineering Transformation, moving the engineering organization to AI-native, service-oriented delivery at scale. In this new role, you'll lead strategic oversight and portfolio governance while building the function alongside technology and product executives. What You’ll Contribute - Own the Global PMO technology program portfolio, establishing a governance model, prioritization framework, and reporting cadence that gives leadership clear visibility into program health, risk, and investment performance across all active initiatives. - Serve as the executive escalation point for program-level decisions and cross-program conflicts, and champion AI-native, agile-at-scale program delivery by creating and evolving PMO methodologies, templates, and tooling. - Provide senior sponsorship and strategic oversight for FICO's flagship Product and Engineering Transformation program, partnering with executive sponsors across Product, Engineering, HR, Legal, and Security. - Hold the transformation team accountable to milestones, quality, and stakeholder outcomes, and represent program progress and risks in executive forums. - Act as a trusted partner to the Head of Product, Head of Engineering and Architecture, Head of Technology Operations, and other technology executives. - Build strong working relationships across Product, Engineering, HR, Legal, Security, and Finance. - Hire, develop, and retain a high-performing team of program and project managers. - Drive annual and quarterly technology program planning cycles, owning portfolio-level dashboards and executive reporting. - Identify cross-program synergies, shared infrastructure needs, and resourcing conflicts early. Qualifications - Extensive, progressive experience in program or portfolio management, including senior leadership experience overseeing technology programs in a complex enterprise environment. - Demonstrated success leading large-scale organizational and technology transformation programs. - Strong executive presence and communication skills, with the ability to engage credibly with senior leadership. - Experience building and leading high-performing PMO or program management teams. - Deep understanding of software product and engineering organizations. - Track record of building portfolio governance models that provide real oversight. - Experience managing programs at the intersection of technology, organizational change, and business strategy simultaneously. - Preferred experience leading or closely overseeing an AI, machine learning, or agentic engineering transformation program. - Familiarity with modern software delivery practices such as CI/CD, DevOps, and agile at scale. Requirements - Program or portfolio management certification such as PgMP, PMP, or SAFe SPC where applicable. Benefits - An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. - The opportunity to make an impact and develop professionally by leveraging your unique strengths. - Highly competitive compensation, benefits and rewards programs. - An engaging, people-first work environment offering work/life balance, employee resource groups, and social events. - The targeted base pay range for this role is: $150,500 to $236,500.

Role Description Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an experienced Principal Program Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be responsible for driving the end-to-end program execution, governance, external partnership management, and cross-functional coordination needed to deliver billions of dollars in energy infrastructure investments — on time, on budget, and at unprecedented scale. This is a senior program leadership role for someone who thrives at the intersection of strategy and execution. This role will partner closely with the Managing Director, Energy Infrastructure to translate investment decisions and partnership strategies into disciplined, delivered outcomes. The principal program manager is the execution engine behind Meta's energy infrastructure investments — standing up the governance, tracking, risk management, and cross-functional coordination that turns signed deals into delivered capacity, while helping manage the ongoing relationships with independent power producers, utilities, and energy ecosystem partners that make delivery possible. Responsibilities - Own the end-to-end program management of Meta's energy infrastructure investment portfolio. - Develop and maintain integrated program plans, master schedules, and milestone trackers that provide clear line-of-sight across all active projects and investments. - Drive predictable delivery by establishing rigorous stage-gate processes, decision frameworks, and escalation paths for the investment portfolio. - Monitor and report on program health — cost, schedule, risk, and interdependencies — providing objective insights and early-warning signals to leadership. - Identify and resolve cross-project dependencies, resource conflicts, and execution bottlenecks before they impact delivery timelines. - Design and operate the governance framework for the Energy Infrastructure Investments pillar — including cadence of reviews, decision rights, reporting structures, and accountability mechanisms. - Establish and run operating rhythms (weekly, monthly, quarterly) that keep the team and cross-functional partners aligned on priorities, progress, and risk. - Create and maintain program dashboards, executive reporting packages, and board-ready materials that distill complex portfolio status into clear narratives. - Own the risk register and mitigation tracker across the portfolio — ensuring risks are identified early, quantified, and actively managed. - Serve as the connective tissue between Energy Infrastructure Investments and partner organizations — including Design, Engineering & Construction (DEC), Corporate Development, Site Selection, Legal, Finance and Accounting, Capacity Planning, Sustainability, and external development partners. - Coordinate with DEC Planning & Development teams to ensure investment timelines align with capacity supply forecasts and site readiness milestones. - Partner with Finance and Accounting to track capital deployment against budget, manage forecasting cadences, support variance analysis, and ensure alignment on investment accounting treatment and reporting requirements. - Work with Legal to ensure contract execution, regulatory compliance milestones, and partner deliverables are tracked and met — coordinating closing checklists, condition precedent tracking, and ongoing covenant compliance. - Coordinate with Corporate Development on transaction execution — aligning program timelines with deal closing schedules, integration planning, and post-close governance stand-up. - Partner with Site Selection teams to ensure energy infrastructure investment strategies are integrated into site diligence, land acquisition timelines, and regional development sequencing. - Integrate with capacity planning teams to ensure energy supply commitments are reflected in long-range infrastructure plans. - Build scalable program management infrastructure — tools, templates, processes, and playbooks — that enables the pillar to grow without proportional overhead. - Develop standardized reporting and communication frameworks that create transparency across a complex, multi-geography portfolio. - Drive lessons-learned processes and post-investment reviews to continuously improve execution quality and cycle time. - Stay informed of industry best practices in infrastructure program delivery and bring innovative approaches to Meta's energy development lifecycle. Qualifications - Bachelor's degree in a directly related field, or equivalent practical experience. - 15+ years of experience in program management within energy infrastructure, power development, data center construction, or large-scale capital project delivery. - Proven track record of managing complex, multi-billion-dollar infrastructure programs with multiple concurrent workstreams, external partners, and long-term horizons. - Experience managing external partnerships with utilities, independent power producers, or energy infrastructure developers, with the ability to drive accountability and alignment across multi-party delivery programs. - Deep knowledge of energy infrastructure development lifecycles — including permitting, interconnection, construction, and commissioning of generation and transmission assets. - Financial literacy, with experience managing capital budgets, forecasting, and variance reporting in infrastructure-intensive environments. - Demonstrated ability to build governance frameworks and operating cadences that drive accountability and predictable delivery across matrixed organizations. - Strategic, systems-level thinker with experience driving decision-making in ambiguous, fast-moving environments with competing priorities, with a track record of influencing executive stakeholders. - Experience communicating complex program status to executive stakeholders through clear, actionable narratives (e.g., executive briefings, board-ready materials, portfolio reviews) — able to synthesize complex program status into clear, actionable executive narratives. - Bachelor's degree in engineering, business, construction management, or a related field. Preferred Qualifications - Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements). - Experience standing up new program management functions in fast-scaling organizations. - MBA, PMP, or other relevant advanced degree or credential. - Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies. - Familiarity with utility interconnection processes, power purchase agreements, and energy project development timelines. - Background working alongside investment, corporate development, or project finance teams to translate deal execution into operational delivery. - Experience in the hyperscale data center or cloud industry, with direct involvement in energy or power infrastructure program delivery. - Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews). Compensation $202,000/year to $273,000/year + bonus + equity + benefits