• Serve as the primary contact between the sponsor and the organization at the project level. • Ensure escalation pathways adhered to internally and externally (Rules of Engagement – communication pathways). • On projects where the scope requires, ensure clear delineation in responsibilities and communication pathways for secondary project leads (such as lead in a specific region, lead for a specific vendor(s) or subset of delivery). • Accountable for the overall delivery of the cross-functional project (time, cost, quality). • Ensure financial stewardship at a project level by demonstrating an intimate understanding of the contract, resource alignment to budget, management of Out of Scope activity, drive the Con Mod process/negotiations and team execution to timelines. • Establish, communicate and manage customer expectations to achieve optimal delivery during the project • Drive Risk Identification and Issue Resolution at project level (RBQM/RESOLVE). • Ensure project team compliance with organization policies, SOPs, ICH- GCP, regulatory and project specific requirements.

Role Description We are seeking a Contact Center Systems Engineer with 3-5 years of experience supporting, administering, and optimizing cloud contact center platforms. This individual will play a key role in driving AI and automation initiatives, improving customer engagement channels, and enhancing workforce management capabilities. The ideal candidate will have a blend of engineering and administration experience, including: - Configuring contact center technologies - Supporting integrations - Troubleshooting platform issues - Implementing AI-driven solutions that improve both the customer and agent experience Key Responsibilities - Support and administer cloud-based contact center platforms, including configuration, maintenance, and optimization. - Lead AI and automation initiatives utilizing tools such as Talkdesk Copilot, Autopilot, and other conversational AI solutions. - Design, implement, and enhance automated workflows to improve operational efficiency. - Support the rollout and optimization of chat and digital engagement channels. - Configure and maintain routing logic, call flows, IVRs, queues, and agent experiences. - Partner with business and operations teams to identify opportunities for process automation and customer experience improvements. - Assist with workforce management initiatives, including reporting, forecasting, staffing, and scheduling optimization. - Perform system troubleshooting, root cause analysis, and issue resolution across contact center technologies. - Monitor platform performance and implement enhancements based on business needs. - Develop technical documentation, best practices, and process workflows. - Support system integrations with CRM and third-party applications. Qualifications - 3-5 years of experience supporting or engineering cloud contact center solutions. - Experience administering and configuring contact center platforms such as Talkdesk, Genesys, Five9, NICE CXone, Amazon Connect, or similar technologies. - Experience with AI-driven customer service solutions, automation platforms, chatbots, or conversational AI. - Understanding of contact center architecture, call routing, IVR design, and omnichannel customer engagement. - Experience troubleshooting system issues and supporting production environments. - Knowledge of APIs, integrations, and system connectivity concepts. - Strong analytical, problem-solving, and communication skills. Preferred Qualifications - Experience supporting Talkdesk Copilot, Autopilot, or similar AI-powered customer service tools. - Workforce Management (WFM) experience including forecasting, scheduling, and performance optimization. - Experience supporting CRM integrations such as Salesforce. - Knowledge of reporting and analytics platforms. - Experience in customer service technology transformation projects. Ideal Candidate - 3-5 years of engineering experience within a contact center or customer experience environment. - Comfortable handling both technical engineering work and day-to-day platform administration. - Strong problem solver who enjoys improving processes through automation and AI. - Organized, detail-oriented, and capable of working with both technical and business stakeholders. Job Type & Location This is a Contract position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $45.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 21, 2026.

Role Description This is a limited duration contract position expected to last through all of 2026. Work may be performed remotely within the contiguous United States with travel as required for business needs. Reporting to the IT organization Enterprise CM/PLM/ERP Initiative leadership, and working closely with O&M Services, IT/Architecture, and external vendors, this position will support the definition and enablement of the digital platform ecosystem required for Small Modular Reactor (SMR) Operations & Maintenance (O&M) services. This role bridges evolving O&M business models with enterprise IT systems, ensuring alignment with the Enterprise CM/PLM/ERP Initiative and long-term digital thread objectives. Essential Duties and Responsibilities - Translate O&M service models into IT platform and tool requirements. - Define integration needs across OT (plant data), EAM (maintenance), ERP, and PLM systems. - Recommend optimal platforms and integration approaches aligned with enterprise architecture. - Define data flow concepts (e.g., Tag → Asset → Configuration Item) and lifecycle traceability. - Evaluate tools such as AVEVA, Maximo, Oracle, and related platforms. - Support vendor discussions and develop recommendation packages for leadership. - Define data, integration, and event-driven workflow requirements (e.g., alerts to work orders). - Coordinate across Enterprise CM/PLM/ERP leadership, O&M Services, IT, and vendors. - Support implementation planning and pilot-to-scale transition readiness. - Performs other duties as assigned. Core Competencies - Problem solving: Identifies and resolves problems in a timely manner, gathers and reviews information appropriately. Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations. - Oral/written communication: Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, is able to create, read and interpret complex written information. Ability to develop strong interpersonal networks within the organization. - Planning/organizing: Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently. - Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events. - Dependability: Consistently on time and at work, responds to management expectations and solicits feedback to improve performance. - Team Building: Capable of developing strong interpersonal networks and trust within the organization. - Safety Culture: Adheres to the Corporate Safety culture and is expected to model safe behavior and influence peers to meet high standards. - Quality Assurance: Commits to the understanding and implementation of quality assurance regulations, standards, and guidelines of 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1. Qualifications - A minimum of a Bachelor’s degree in Engineering, Information Systems, Computer Science, or related field is required. An advanced degree is preferred. Alternatively, an additional 4 years (12 years total) of directly relevant full-time working experience may be considered in lieu of a degree. - 8 years of experience in industrial IT systems, engineering systems, or O&M environments is required. - Experience with enterprise systems integration (PLM, ERP, EAM, or OT platforms) is required. - Working knowledge of Aras is required. Preferred Experience - Working knowledge of Oracle Fusion, Maximo, AVEVA, or similar platforms. - Prior experience working in nuclear, energy, or other regulated industries. - Familiarity with digital thread, digital twin, or lifecycle traceability concepts. Industry Requirements - Eligible to work under Department of Energy 10 CFR Part 810. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to understand and communicate clearly using a phone, personal interaction, and computers. - Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment. - The employee frequently is required to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms.

Role Description The Senior Environmental Planning Project Manager will lead utility, water, solar, telecom, and other development projects, acting as a strategic advisor. The role requires attracting and retaining clients while developing strategies to drive company growth and service expansion. Strong leadership and a proven track record in managing complex projects are essential. - Lead multidisciplinary teams of professional and technical staff to complete complex environmental planning projects - Independently manage client relationships, budgets, schedules, and project resources - Track and manage project deliverables - Attend and lead project meetings - Interact and coordinate with various clientele, federal, state, local, and tribal agencies - Document compliance/noncompliance with resource protection measures - Conduct background research and data collection to articulate practical recommendations to clients and regulatory agencies - Assist with participation and preparation of new business presentations - Review and approve formal proposals in response to Requests For Proposals (RFP) - Maintain regular and punctual attendance at work and meetings - Support, actively participate, and act in accordance with Wright’s and Eocene Environmental Group’s culture of safety and employee ownership - Comply with applicable federal, state, and local laws, rules, and regulations; maintain knowledge of and follow all company policies and procedures Qualifications - Bachelor’s Degree or higher in Environmental Studies, Environmental Science, Environmental Planning, Environmental Engineering, Archaeology, Architectural History, or closely related field - 12 years professional experience working in environmental consulting or closely related environmental industry - Strong knowledge of NEPA and Siting and Routing Studies - Strong writing and analysis skills with the ability to provide examples - Ability to perform work duties independently and efficiently with short deadlines - Highly organized, motivated, thorough, accurate, dependable, and trustworthy - Willingness and ability to travel as required by business demands - Proven record of successfully managing complex projects and leading multidisciplinary teams - Ability to interpret contracts and scope of work documents and disseminate information to employees - Effective communication skills, including: - Able to communicate with all levels of employees, both technical and non-technical - Verbal, written, and presentation skills - Ability to train and educate employees - Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with employees and vendors Requirements - Previous managerial experience - Financial training and/or certifications - Project management training and/or certifications - M.S. degree in environmental planning and/or a closely related discipline - Experience as Environmental Expert Witness - Experience working with or for federal, state, or local agencies is a plus - Strong writing and editing skills - Organizing and facilitating coordination meetings, both in person and virtual, for multi-disciplinary teams across a variety of internal and external parties - Public outreach and engagement - Familiarity with typical utility operations and maintenance activities - Familiarity with Salesforce and ESRI GIS applications (including desktop, ArcGIS, Collector, Survey123, etc.) - Excellent navigation skills and good driving record - Experience driving a four-wheel drive vehicle off-road or in rough terrain Company Description Eocene Environmental Group has spent the past two decades providing environmental, utility vegetation management (UVM), software and sustainability services. We are fortunate to be a part of the Wright Service Corp. family, which has helped us establish a strong foundation for continued growth and success. - Forestry & Utility Division - Environmental Division - Technology & Innovation Division - Sustainability Division