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Project Manager
Location
United States
Posted
5 days ago
Salary
$45 - $50 / hour
Seniority
Lead
No structured requirement data.
Job Description
Project Manager
TEKsystems
Role Description We are seeking a Contact Center Systems Engineer with 3-5 years of experience supporting, administering, and optimizing cloud contact center platforms. This individual will play a key role in driving AI and automation initiatives, improving customer engagement channels, and enhancing workforce management capabilities. The ideal candidate will have a blend of engineering and administration experience, including: - Configuring contact center technologies - Supporting integrations - Troubleshooting platform issues - Implementing AI-driven solutions that improve both the customer and agent experience Key Responsibilities - Support and administer cloud-based contact center platforms, including configuration, maintenance, and optimization. - Lead AI and automation initiatives utilizing tools such as Talkdesk Copilot, Autopilot, and other conversational AI solutions. - Design, implement, and enhance automated workflows to improve operational efficiency. - Support the rollout and optimization of chat and digital engagement channels. - Configure and maintain routing logic, call flows, IVRs, queues, and agent experiences. - Partner with business and operations teams to identify opportunities for process automation and customer experience improvements. - Assist with workforce management initiatives, including reporting, forecasting, staffing, and scheduling optimization. - Perform system troubleshooting, root cause analysis, and issue resolution across contact center technologies. - Monitor platform performance and implement enhancements based on business needs. - Develop technical documentation, best practices, and process workflows. - Support system integrations with CRM and third-party applications. Qualifications - 3-5 years of experience supporting or engineering cloud contact center solutions. - Experience administering and configuring contact center platforms such as Talkdesk, Genesys, Five9, NICE CXone, Amazon Connect, or similar technologies. - Experience with AI-driven customer service solutions, automation platforms, chatbots, or conversational AI. - Understanding of contact center architecture, call routing, IVR design, and omnichannel customer engagement. - Experience troubleshooting system issues and supporting production environments. - Knowledge of APIs, integrations, and system connectivity concepts. - Strong analytical, problem-solving, and communication skills. Preferred Qualifications - Experience supporting Talkdesk Copilot, Autopilot, or similar AI-powered customer service tools. - Workforce Management (WFM) experience including forecasting, scheduling, and performance optimization. - Experience supporting CRM integrations such as Salesforce. - Knowledge of reporting and analytics platforms. - Experience in customer service technology transformation projects. Ideal Candidate - 3-5 years of engineering experience within a contact center or customer experience environment. - Comfortable handling both technical engineering work and day-to-day platform administration. - Strong problem solver who enjoys improving processes through automation and AI. - Organized, detail-oriented, and capable of working with both technical and business stakeholders. Job Type & Location This is a Contract position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $45.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 21, 2026.
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Role Description The Project Manager is responsible for overseeing the planning, coordination, and execution of marketing projects from initiation through completion. This role partners closely with internal stakeholders, members of the creative team, contractors, and vendors to ensure projects are delivered on time, within scope, and aligned with AVIXA brand standards while maintaining clear communication and efficient workflows. - Working with internal stakeholders to complete projects on time, within budget and within scope. Projects include (but are not limited to) print collateral, social media/digital graphics, and email templates. - Communicate daily, electronically and via phone, with internal stakeholders to ensure transparency on deadlines/deliverables. - Ensure resource availability and allocate resources accordingly. - Work directly with internal and external graphic designers and email specialists. - Delegate project tasks based on staff members’ individual strengths, skill sets, and experience levels. - Develop project timelines and set milestones to ensure critical dates are met. - Oversee the lifecycle of three key software platforms—Webdam, Wufoo, and Zapier—coordinating updates, enhancements, integrations, and stakeholder communications to ensure each platform effectively supports business needs. - Work with commercial print vendors on occasion to submit print files, proof print files, and ensure timely mailing (when applicable). - Administer the organization's online apparel store through Lands' End, coordinating product offerings, ensuring timely updates and fulfillment, and responding to staff questions. Qualifications - Bachelor’s degree in marketing, business, or related field strongly preferred. - Minimum of 5 years working in a project management role and/or equivalent combination of education and experience. - Proficient in MS Office. - Working knowledge of Adobe CS – Photoshop, Illustrator, InDesign. - Working knowledge of Basecamp, ClickUp, Smartsheet, or similar project management system. - Working knowledge of Canva. - Exceptional attention to detail and excellent organizational skills. - Excellent stakeholder (internal and external) communication skills. - Ability to work in a fast-paced team environment and be adaptable to changing priorities. - Clear understanding of print and digital best practices. - Passion for process efficiency and continuous improvement, with experience leveraging AI-powered tools to streamline workflows. Benefits - Generous PTO and holiday time off. - Flexible working hours. - Option for a Compressed Work Week (i.e., 9/75 work week, or every other Friday off). - Comprehensive medical, dental, and vision benefits. - 401k plan with company matching. - Pet insurance. - Learning and career development opportunities. - Education assistance.
**About the role** The Translation Project Manager takes full ownership of multiple projects from scoping to delivery. They create quotes and schedules, discuss resourcing needs with the vendor manager, ensure correct implementation track progress, as well as manage several team members. They also process invoicing and support the sales team to win new clients **Key Responsibilities** Manage and supervise all the operations involved in the smooth and successful completion of each phase of the project, such as: *Planning* - Define the scope of the project: this includes file analysis using memoQ, scheduling and GM forecasting. - Develop a schedule for project completion that effectively allocates the available resources to ensure profitability margins are met. - Review the project schedule with Management and other stakeholders that will be affected by project activities; revise and update the schedule and resourcing needs as required. - Evaluate project risks and propose mitigation plans. *Production* - Collaborate with the team of Project Managers to ensure adequate resourcing of the project, including a mix of in-house and in-territory linguists. - Ensure that projects are delivered on time and within budget. - Monitor project health and proactively resolve roadblocks and incidents with the team. - Develop and sustain an effective communication strategy with customers and stakeholders to ensure they are informed about progress and aware of any potential risks. - Drive the adoption of AI and automation to improve localization workflows, operational efficiency, and project delivery. *Team Management* - Review the quality of the work on the project with the project coordinators on a regular basis to ensure that it meets the required standards. - Support vendor management on an ad-hoc basis with the recruitment and evaluation of linguists. - Train new members of staff as required. - Provide guidance and coaching to team members to help increase their operational efficiency. - Review translation capabilities on a regular basis and report on any additional requirements (inhouse or freelancers) based on planned projects. *Financial Control* - Prepare financial reports and supporting documentation and ensure that all records for the project are up to date according to the requirements and budget of the project. - Ensure client billing and invoicing is delivered on time by the team. - Have ownership of the invoicing process for the projects. *Other* - Adhere to company Security, Confidentiality and Health and Safety procedures and ensure the compliance of the team. - Adhere to the company IT and HR procedures and ensure the compliance of the team. - Understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organisation.
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