• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines. • Deliver quality customer service planning and execute service work as per customer order and expectation. • Showcase expertise by ensuring customer retention by effectively communicating service work timeline and expectations. • Work with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. • Perform field service tasks, identifying technical issues, and perform analysis through remote or on-site activity in service categories and products for which they are certified to perform. • Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities. • Act as trainer when needed, for field service associates and customers.

• To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures. • Demonstrate accountability for analyzers assigned to as preferred engineer. • Possess sound administrative skills to complete all required tasks within the allocated timeframe. • Adhere to all service department policies and procedures. • Promote the company with customers and play an active role in customer retention initiatives. • Possess a sound analytical and technical ability to assess and deal with difficult analyzer problems. • Willingness to be part of an active call roster / standby, Overtime and ability to Travel locally and internationally. • Possess sound communication skills to address issues effectively with internal and external customers. • Determine, recommend, and implement solutions to customer software and hardware-related requests. • Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments. • Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments. • Responsible for escalation support to Field Service Supervisors.

• Provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment • Deliver outstanding technical support while building strong relationships with customers • Resolve complex issues and conduct preventive maintenance • Train users to ensure optimal system performance • Contribute to critical scientific research and innovation

• Perform on-site installations, repairs, maintenance, qualifications, and validations of Chromatography and Mass Spectrometric systems • Proficiently use customer management software to complete service calls, handle parts inventories, and complete job tasks • Evaluate examination and assessment results to identify the origin of the issue, and suggest fixing, substitution, or alternative remedial measures • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs • Analyze Chemistry reports of technical problems to recommend modifications to eliminate future issues • Provide a communication link between the customer and the company to ensure effective service • Develop and conduct training on safe operations of the equipment and demonstrate skills to trainees