Title: Collection Recovery Sr Specialist Location: Irving United States Job Description: Description At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you'll feel valued for who you are and supported to achieve what's important to you, personally and professionally! Primary responsibilities include - Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. - Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. - Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. - Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. - Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. - May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Qualifications, Education, Certifications and/or Other Professional Credentials - Strong oral communication, counseling, and persuasion skills. - Excellent data entry and typing skills. - Aptitude for math and problem-solving. - Familiarity with digital phone systems. - Ability to make independent decisions and exercise sound judgment. - Strong organizational skills and ability to perform in a production-driven environment. - Flexibility to adapt to evolving business needs with a positive attitude. Preferred: - 2-3 years prior experience in mortgage collections or loss mitigation. - Knowledge of Fair Debt Collection Practices and mortgage regulations. - Experience with MSP/Black Knight systems. - Proficiency in Microsoft Excel and Word. Hours/Work Schedule - Looking for 9am-6pm, 9:30am-6:30pm and 10am-7pm, Central Standard Time - Hybrid: 3 days on-site, 1 day remote Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Title: Recovery Resolution Specialist (Collections) Location: Remote, United States Department: Audit - Healthcare Category Audit - Healthcare Position Type: Full-Time Job Description: Overview We are looking for an Recovery Resolution Specialist (Collections) to join our Yield Management team! This role will facilitate the collection of funds for the client and maintains exceptional provider relations. Works closely with audit team, payers and providers to understand claims and or concepts to facilitate effective communication and collection. Engages in verbal and written communication involving the provider, audit staff and client. Identifies problems in the collection process for escalation to the appropriate parties. Responsibilities - Prepares Collections Letters. Prepares collection letters in accordance with policy and ensure they are sent out to providers within established guidelines. - Follow-up on Outstanding Claims. Follows established policies and procedures to collect identified claims. This includes contacting the providers to verify receipt of the claims and to obtain the status of any outstanding claims. Responsible for responding to correspondence, requesting additional information from providers, preparing documents, and other administrative tasks. - Investigates Claim Disputes. Investigates claim disputes as required. Identifies issues timely and escalate to appropriate parties. Provides accurate information, supporting documentation, and effective communication to complete recovery process. - Documents Activities Utilizing Established Tools and Systems. Documents details in the system. Utilizes with increasing proficiency, proprietary reports, tools and systems required to perform duties. - Meets or Exceed Standards for Productivity. Maintains productivity goals and standards set by the department. Insures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity. - Meets or Exceeds Standards for Quality. Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - High School graduate or equivalent education. - 1 to 3 years prior collections or customer service experience required. - Billing or coding experience preferred. - Strong oral and written communication. - Required knowledge of Microsoft applications. Mental Requirements: - Communicating with others to exchange information. - Assessing the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - No adverse environmental conditions expected. Base compensation ranges from $16.00 to $19.00 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration. Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. -Remote #LI-KK1#etrylve

Title: Senior Collections Specialist- 3370944 Location: New York City, New York, United States Job Description: Salary/Payrate: $85K-$105K annually, + AWESOME benefits!!! Work Environment: Hybrid (2-days onsite/3-days remote) Term: Permanent / Fulltime Bachelor’s degree required: Yes JOB DESCRIPTION Our client, an AmLaw 50 firm, is seeking a Senior Collections Specialist at their offices in New York City. This is a full time, permanent role that allows for remote work 3 days a week and pays an annual base salary of $85K to $105K plus an excellent benefits package. Thirty-five-hour work week, overtime eligible. A Bachelor’s degree is required. The Senior Collections Specialist will be responsible for: - Reviewing status of assigned client accounts, following up and monitoring aging receivables. - Collaborating with assigned partners within the Practice Team to review their matters and determine action plans for collections. - Communicating & collaborating directly with clients to secure payments on a timely basis. - Providing documentation and analysis to partners and clients as needed. - Maintaining detailed records of steps taken to facilitate payments. - Coordinating with Supervisor and Practice team regarding assigned receivables portfolio and discussing strategy and escalation as needed. - Assisting the Collections & Practice teams with researching , analyzing, and resolving client deductions and unapplied credits. - Collaborating with other teams including the Billing Department and Finance Department regarding client deductions, cash receipts, collections, and other special projects. Requirements: - Must have a minimum of 3 years’ experience as a Collections Specialist in the legal or professional service industry. Previous experience at a law firm and interfacing with partners and clients are a plus. Aderant, Elite & E Billing Systems experience are a plus. - Bachelor’s degree required. - Must have the capability to follow up on client accounts with minimal supervision. - Must be a motivated self-starter with the ability to work well under pressure and with a high degree of accuracy. - Ability to meet strict deadlines and interact well with co-workers. - Excellent interpersonal, communication and analytical skills. - Attention to detail. - Must be proficient in Word and Excel.

• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication • Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies • Responsible for collection of highly complex/difficult accounts and situations • Provide specialized collection work, gathering detailed financial information and negotiating resolutions • Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge • Prepare weekly and monthly updates and status reports of outstanding delinquencies • Provides financial counseling to discuss and resolve debt situation within established limits