Title: Senior Collections Specialist- 3370944 Location: New York City, New York, United States Job Description: Salary/Payrate: $85K-$105K annually, + AWESOME benefits!!! Work Environment: Hybrid (2-days onsite/3-days remote) Term: Permanent / Fulltime Bachelor’s degree required: Yes JOB DESCRIPTION Our client, an AmLaw 50 firm, is seeking a Senior Collections Specialist at their offices in New York City. This is a full time, permanent role that allows for remote work 3 days a week and pays an annual base salary of $85K to $105K plus an excellent benefits package. Thirty-five-hour work week, overtime eligible. A Bachelor’s degree is required. The Senior Collections Specialist will be responsible for: - Reviewing status of assigned client accounts, following up and monitoring aging receivables. - Collaborating with assigned partners within the Practice Team to review their matters and determine action plans for collections. - Communicating & collaborating directly with clients to secure payments on a timely basis. - Providing documentation and analysis to partners and clients as needed. - Maintaining detailed records of steps taken to facilitate payments. - Coordinating with Supervisor and Practice team regarding assigned receivables portfolio and discussing strategy and escalation as needed. - Assisting the Collections & Practice teams with researching , analyzing, and resolving client deductions and unapplied credits. - Collaborating with other teams including the Billing Department and Finance Department regarding client deductions, cash receipts, collections, and other special projects. Requirements: - Must have a minimum of 3 years’ experience as a Collections Specialist in the legal or professional service industry. Previous experience at a law firm and interfacing with partners and clients are a plus. Aderant, Elite & E Billing Systems experience are a plus. - Bachelor’s degree required. - Must have the capability to follow up on client accounts with minimal supervision. - Must be a motivated self-starter with the ability to work well under pressure and with a high degree of accuracy. - Ability to meet strict deadlines and interact well with co-workers. - Excellent interpersonal, communication and analytical skills. - Attention to detail. - Must be proficient in Word and Excel.

• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication • Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies • Responsible for collection of highly complex/difficult accounts and situations • Provide specialized collection work, gathering detailed financial information and negotiating resolutions • Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge • Prepare weekly and monthly updates and status reports of outstanding delinquencies • Provides financial counseling to discuss and resolve debt situation within established limits

• Oversee the full credit lifecycle for the organization • Lead credit analysis, collections activities, and customer communication efforts • Develop and maintain standardized credit policies and procedures • Evaluate customer creditworthiness through financial statement analysis and risk scoring tools • Monitor customer accounts for signs of credit deterioration and recommend mitigation strategies • Assist the accounts receivable team with investigating billing discrepancies, short-pays, and disputes • Serve as the primary point of contact for customers regarding credit terms and payment expectations • Partner with internal and external legal counsel for problematic accounts

Role Description Tabeo has a positive approach to collections, focused on customer needs. We are looking for a Collections Specialist to assist with day-to-day collections. The role, which will be a vital part of Tabeo’s ongoing success, involves building relationships with customers, while also ensuring timely payments and the recovery of outstanding balances on both non-regulated/regulated loans. - Monitoring and investigating accounts to identify outstanding loans in arrears or default - Solid understanding of repayment schedules and debt management, working in line with Tabeo’s policy and procedures to ensure effective and timely management of collections related caseload - Processing ad-hoc payments and refunds as required, resolving issues where necessary - Maintain accurate records using internal systems - Report on collection activity as required - Escalation of complex cases to senior management - Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business Qualifications - Proven experience within a collections role in financial services, with 3-4 years of experience - A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR - Strong negotiation and communication skills - Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers - Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team - Strong attention to detail and ability to maintain accurate records - Confident telephone manner with the ability to manage difficult conversations calmly and professionally Requirements - Tabeo is growing quickly, so you’ll need flexibility to work some weekends, and to take on additional responsibilities as required Benefits - Competitive salary - Remote-first working - £2,000 annual training and development budget - Fully equipped home-office setup - AXA Business Health private medical cover (UK), including dental, optical, life assurance, wellbeing support and gym discounts - Electric car scheme - 24 days’ annual leave plus birthday off - Enhanced parental leave - Fertility treatment leave (up to 5 days per year) - Contributing pension scheme (UK) - Company trips, offsites, and team get-togethers we actually look forward to!