• Oversee the full credit lifecycle for the organization • Lead credit analysis, collections activities, and customer communication efforts • Develop and maintain standardized credit policies and procedures • Evaluate customer creditworthiness through financial statement analysis and risk scoring tools • Monitor customer accounts for signs of credit deterioration and recommend mitigation strategies • Assist the accounts receivable team with investigating billing discrepancies, short-pays, and disputes • Serve as the primary point of contact for customers regarding credit terms and payment expectations • Partner with internal and external legal counsel for problematic accounts

Role Description Tabeo has a positive approach to collections, focused on customer needs. We are looking for a Collections Specialist to assist with day-to-day collections. The role, which will be a vital part of Tabeo’s ongoing success, involves building relationships with customers, while also ensuring timely payments and the recovery of outstanding balances on both non-regulated/regulated loans. - Monitoring and investigating accounts to identify outstanding loans in arrears or default - Solid understanding of repayment schedules and debt management, working in line with Tabeo’s policy and procedures to ensure effective and timely management of collections related caseload - Processing ad-hoc payments and refunds as required, resolving issues where necessary - Maintain accurate records using internal systems - Report on collection activity as required - Escalation of complex cases to senior management - Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business Qualifications - Proven experience within a collections role in financial services, with 3-4 years of experience - A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR - Strong negotiation and communication skills - Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers - Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team - Strong attention to detail and ability to maintain accurate records - Confident telephone manner with the ability to manage difficult conversations calmly and professionally Requirements - Tabeo is growing quickly, so you’ll need flexibility to work some weekends, and to take on additional responsibilities as required Benefits - Competitive salary - Remote-first working - £2,000 annual training and development budget - Fully equipped home-office setup - AXA Business Health private medical cover (UK), including dental, optical, life assurance, wellbeing support and gym discounts - Electric car scheme - 24 days’ annual leave plus birthday off - Enhanced parental leave - Fertility treatment leave (up to 5 days per year) - Contributing pension scheme (UK) - Company trips, offsites, and team get-togethers we actually look forward to!

Role Description We are seeking compassionate, detail-oriented Patient Account Representatives to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a respectful, compliant, and empathetic manner. Successful candidates will have a strong understanding of medical billing, insurance processes, and patient financial services. This is an excellent opportunity for individuals seeking a long-term position in the growing field of healthcare revenue cycle management. Job Duties and Responsibilities - Review patient accounts and utilize professional communication to discuss outstanding medical bills. - Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full. - Ask clarifying and empathetic questions to understand the patient’s financial situation and overcome barriers to payment. - Offer and securely process flexible payment options, based on patient need and organizational guidelines. - Follow all consumer verification procedures as dictated by HIPAA and client-specific compliance policies. - Accurately document patient interactions, payment plans, and call outcomes within the account system. - Maintain compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and HIPAA. - Demonstrate sensitivity and professionalism in discussing healthcare-related financial issues. Qualifications - Required: Experience in medical collections, healthcare customer service, or revenue cycle roles (e.g., billing, insurance follow-up). - Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred. - Excellent verbal and written communication skills with a focus on empathy and compliance. - Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms. - Detail-oriented with excellent documentation and follow-up practices. - High school diploma or equivalent required; additional training or certification in healthcare or revenue cycle a plus. Requirements - Reliable high-speed internet and secure, quiet workspace. - Employee-provided WFH equipment. - Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required. - RAM: 8000 MB. - Hard Drive: 6 GB or more. - .NET Framework version 4.6.1 or later. - Windows 10/11. - Mouse. - Headset. - Webcam. - Comfortable using video conferencing tools throughout each scheduled shift. - Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment.

Title: Collections Associate - Physician Billing Location: Philadelphia United States Job Description: Full time job requisition id 1024121 SHIFT: Day (United States of America) Seeking Breakthrough Makers Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview Primarily responsible for timely resolution of low complexity patient accounts. Assigned duties include researching account balances and following up with collection calls to insurers and parents. Reviewing claims with no response. Reviewing denied claims or underpaid claims and resolving the denial and filing appeals, as necessary. Ensuring all information pertaining to collection activity is fully and accurately documented in the patient accounting system. Works to identify payment and denial trends for timely resolution. Works to identify internal and external causes of denials for timely resolution. Ability to work independently or as a member of a project team. This position could be assigned to hospital, professional or home care claims. Supports the CHOP mission with efficient and effective revenue cycle management. Flexible Work Location & Team Connection The primary work location for this role is 2929 Arch Street, Philadelphia, PA. The position balances flexible work arrangements with a collaborative team environment and requires one day a week onsite and 4 days work from home. There is a 2 day onsite requirement during the 90 day introductory period. What you will do - Submits timely, accurate claims to insurance carriers according to insurance payor guidelines through established methods and procedures using current available technology. - Resolve patient insurance balances by analyzing denials and using critical thinking skills and knowledge of payer requirements to determine the steps needed to obtain payment. Work in either No Pay No Response, Denial work queues, or both. - Based on payer processes, utilize payer portals, paper/electronic remits and/or place calls to the payer to understand and resolve denials. - Perform adjustments as needed. - Identifying third party payor response trending and escalation to management team as deemed necessary. - Reviewing data sets CPT-codes, IDC-10 codes, HCPCS codes, coordination of benefits, registration discrepancies, third party payer rules, and payer contracts. - Prioritize assigned work based on department needs and direction from leadership team. - Follow workflows to route accounts to other CHOP departments (Case Management, Medical Records, Credit Resolution, Billing, Abstraction, Clinical Teams, Coding etc.) to address denials. - Advise supervisor of contractual issues as discovered. - Place phone calls, sends email or written communication to families to resolve denials that require intervention from the guarantor. - Document each account thoroughly, explaining action taken on the account and completing note template provided. - Files appeals on behalf of the patient to resolve denials. Reviews and acts on correspondence for assigned accounts. - Position requires adherence to production and quality metrics. - Identifies trends in assigned work queues and reports to leadership. - Works accounts holistically, building on the last intervention and not repeating tasks. - Identifies patients with multiple denials and works from a guarantor level to resolve issues completely for a family. - Completes projects as assigned for specific payers or specific types of accounts, ensuring deadlines are met. - Excellent oral and written communication skills with strong analytical skills. - Suggests ideas and solutions for performance and quality improvement and provides feedback to team leaders. - Demonstrates quality and effectiveness in work habits in every interaction with, colleagues, and leadership. - Interfaces well with all levels of staff and management. - Maintains all PHI in accordance with HIPPA, JACHO, third party contractual agreements along with CHOP policy and procedures. - Demonstrates behaviors that are consistent with CHOP’s organizational values of Integrity, Compassion, Accountability, Respect and Excellence (ICARE). Ensures work is performed, relationships are built, responsibility is assumed, and service delivered expresses the CHOP’s values through action. - Ability to communicate effectively and collaborate with teams across Patient Financial Services and other departments around operational efficiencies. Provide recommendations for corrective action to management team to ensure efficiency of the revenue cycle. - Reports safety hazards, accidents and incidents, and unsafe working conditions promptly. - Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations. - Ability to communicate effectively and collaborate with teams across Patient Financial Services and other departments - Other duties as assigned within the scope of the responsibilities. Education Qualifications - High School Diploma / GED Required - Bachelor's Degree Preferred Experience Qualifications - At least one (1) year experience in billing, payment posting, operations, or related role Preferred Skills and Abilities - Demonstrated customer service skills, customer focus abilities and the ability to understand Children’s Hospital of Philadelphia customer needs. (Required proficiency) - Ability to work cooperatively in a team environment. (Required proficiency) - Demonstrated effective interpersonal, verbal, and written communication skills. (Required proficiency) - Knowledge of Microsoft Office applications including Word, Excel. (Required proficiency) - Demonstrated experience with multiple computer applications. (Required proficiency) - HIPAA compliance standards (Required proficiency) - Effective communication, interpersonal skills, analytical skills, and problem solving skills. (Required proficiency) - Excellent organizational and time management skills. (Required proficiency) - Detail and results oriented. (Required proficiency) - High aptitude for math. (Required proficiency) - Excellent writing and oral communication skills. (Required proficiency) - Ability to work independently and prioritize work. (Required proficiency) - Basic Computer skills (Required proficiency) - High proficiency in Microsoft Excel. (Preferred proficiency) - Knowledge of third-party reimbursement and physician/hospital billing. (Preferred proficiency) - Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems. (Preferred proficiency) - Experience with Epic systems (Preferred proficiency) To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $25.50 - $31.85 Hourly Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.