Citizens Financial Group

Title: Private Bank, CRE Portfolio Manager Location:New York City Boston United States Job Description: Description As the Private Bank, Commercial Real Estate (CRE) Portfolio Manager, you will be responsible for credit underwriting, monitoring, and portfolio management of new and existing relationships to ensure strong credit quality and achieve efficient internal processes to retain and expand customer relationships. Your responsibilities will include prudent underwriting and effective credit and risk administration with particular emphasis on financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, regulatory compliance, and customer support. In this role, you will manage a portfolio of the most complex credits and will be expected to perform your role responsibilities with limited supervision and exhibit expert knowledge of your clients/credits when interacting with peers, relationship managers, your team leader, and senior managers across departments. Primary responsibilities include - Managing a portfolio of the most complex credits and will perform the functions of the position with only periodic oversight and is expected to perform with very limited supervisory intervention. Exhibit expert knowledge of clients/credits included in the CRE portfolio when interacting with peers, relationship manager, team leader, and senior managers across departments/work teams. - Effective credit underwriting, credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, and as needed client support for an assigned portfolio. - Structuring, underwriting, and documenting new business, renewals and modifications as the credit expert within the first line of defense. - Oversee assigned portfolio of credits and anticipates portfolio problems and takes action to develop solutions, handle multiple demands and competing priorities. Meet deadlines and schedules associated with maintaining portfolio compliance with credit and risk policies. - Provide client management support for assigned portfolio. Regular level of direct client interaction and able to resolve the most complex issues related to credit monitoring and administration with client directly. Understand and stays abreast of industry and market information related to assigned markets and customers. Share insights and learnings with other RMs and PMs. Qualifications, Education, Certifications and/or Other Professional Credentials - Bachelor's Degree required - 3+ years of experience and exhibited competency in various aspects of commercial lending /portfolio management including financial analysis and credit structuring, understanding, and applying credit policy, and credit monitoring and risk administration practices. - Expected to have high level of credit and documentation experience. - Must be skilled in proposing and negotiating and recommending credit and covenant structures for approval. - Must demonstrate practical and conceptual knowledge of credit and risk analysis. - Strong communication (written and verbal), presentation, and problem-solving skills - Poses high attention to detail ensuring accuracy and completion Hours & Work Schedule - Hours per Week: 40 - Work Schedule: M-F (4 days required in office; 1 day work from home) - Location: Boston, MA (Boylston St) or NYC (Avenue of the Americas) Pay Transparency The salary range for this position is $100 - $125 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

The Web Experience Sr. Manager leads Citizens’ public web ecosystem as a trusted, governed, and scalable enterprise platform for discovery, education, and customer decision‑making. This leader on the Digital Content & Experience Strategy team will own the web platform strategy, roadmap, prioritization, and operating model, ensuring a high‑quality, compliant, accessible, and performant experience across Citizens.com and related properties. Operating within enterprise content, experience, and AI‑driven discovery direction set by the SVP, the role translates strategy into execution through strong governance, modernization leadership, and integrated team management. Primary responsibilities include: - Own the enterprise web platform strategy and multi‑year roadmap, defining how Citizens’ website supports discovery, education, trust, and decision‑making at scale across lines of business. - Lead platform‑level prioritization and tradeoffs, balancing customer needs, regulatory risk, site health, modernization goals, and enterprise demand. - Direct execution of web experience priorities by translating enterprise direction into journey‑level requirements, page models, and scalable experience patterns. - Ensure the web ecosystem is AI/LLM‑ready for discovery, operationalizing structured experience patterns and machine‑readable content standards in partnership with strategy teams. - Oversee publishing, QA, and release governance, ensuring accuracy, compliance, accessibility, and consistent “right‑first‑time” delivery. - Lead site health and operational continuity, including intake/backlog discipline, release readiness, regression prevention, and cross‑functional delivery coordination. - Drive approved platform modernization initiatives (content model evolution, dynamic content migration, CMS optimization) while protecting day‑to‑day continuity. Qualifications Required Skills / Experience - 7+ years of experience leading digital experience, web platform strategy, and/or enterprise web governance in complex organizations. - Demonstrated success owning platform strategy and prioritization within a defined domain, including roadmap management and decision‑making under competing demands. - Strong background in web publishing operations, QA, release governance, and risk discipline, especially in regulated or high‑compliance environments. - Proven ability to lead multi‑disciplinary teams and operating rhythms across multiple pillars (strategy, publishing, architecture, operations). - Strong cross‑functional leadership and executive communication skills, with the ability to influence partners across Marketing, Technology, Risk, Legal, and Compliance. Preferred Skills / Experience - Experience building or operationalizing web experiences optimized for AI/LLM‑mediated discovery, including structured content patterns and machine‑readable experience design. - Familiarity with CMS modernization, content model migration, dynamic content programs, and enterprise component library governance. - Experience improving operational efficiency through standardized workflows, templates/components, and scalable publishing practices. Hours & Work Schedule - Hours per Week: 40 - Work Schedule: Monday-Friday 8-5 In office 4 days a week 1 day remote in the Westwood MA, Boston MA , Pittsburgh PA or New York NY Pay Transparency The salary range for this position is $164,000 - $200,000per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, relevant skills , budget and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . #LI-Citizens2 About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Title: Virtual Card Product Manager (Commercial Card) Location: United States Department: Treasury Solutions Job Description: The Virtual Card Product Manager is responsible for the end-to-end management, strategy, and execution of virtual card solutions within the commercial card portfolio. This role will drive product innovation, partner integration, client experience, and revenue growth while ensuring strong risk management and compliance frameworks. The ideal candidate brings a deep understanding of payments, commercial card products, and product management best practices. Key Responsibilities - Own the full product lifecycle for virtual card solutions, including strategy, roadmap, development, launch, and ongoing optimization. - Define and execute product roadmap aligned with business objectives, client needs, and market trends in commercial card and payments. - Drive commercialization of virtual card capabilities including buyer-initiated payments, virtual card for travel, mobile virtual card and embedded payment use cases. - Partner with internal stakeholders (Sales, Treasury, Risk, Operations, Technology) to deliver scalable and competitive solutions. - Collaborate with external partners including networks, processors, fintechs, and platforms (e.g., ERP, AP automation providers). - Identify and prioritize product enhancements based on client feedback, market intelligence, and performance analytics. - Lead business case development, pricing strategies, and revenue optimization initiatives (interchange, rebates, and fees). - Ensure product compliance with regulatory, network, and internal risk standards, including fraud prevention and controls. - Monitor product performance through KPIs (volume growth, client adoption, spend penetration, approval rates, fraud metrics). - Support sales enablement through product training, messaging, and client-facing materials. - Drive innovation in emerging payment capabilities such as tokenization, real-time payments integration, and embedded finance. Qualifications - Minimum 5+ years of experience in product management, payments, or commercial card solutions. - Strong knowledge of virtual card products, accounts payable (AP) automation, and B2B payment flows. - Experience working with payment networks (Visa/Mastercard), processors, or fintech partners. - Demonstrated ability to manage products end-to-end and deliver measurable business outcomes. - Strong analytical skills with experience leveraging data and AI to drive decision-making. - Excellent stakeholder management and cross-functional collaboration skills. - Experience with APIs, integrations, and digital product delivery preferred. - Bachelor’s degree required Key Skills & Competencies - Deep understanding of commercial card economics and value proposition - Product strategy and roadmap development - Payments ecosystem knowledge (issuers, acquirers, gateways, fintechs) - Strong communication and presentation skills - Ability to operate in a fast-paced, highly regulated environment - Customer-centric mindset with focus on client experience and usability - Strong knowledge and understanding of AI tools Pay Transparency The salary range for this position is $125,000-$145,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Required Skills - Business Savvy - Curiosity - Customer Alignment - Customer Intelligence - Customer-Centricity - Digital Strategy - Financial Inclusion - Fostering Inclusion - Industry Insight - Innovation - Motivating Others - Organizational Knowledge - Persistence and Tenacity - Pricing Model and Strategy - Product Development - Product Improvement - Product Knowledge - Product Management - Quality Assurance (QA) - Risk Assessment - Technical Credibility - Valuing Diversity and Inclusion​ About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information Job Info - Job Identification47056 - Job CategoryProduct Specialists - Degree LevelBachelor's Degree - Job ScheduleFull time - Job Shift1st - Locations 200 Station Drive, Westwood, MA, 02090, US 101 Delancey Street, New York, NY, 10002, US 6 Corporate Drive, Shelton, CT, 06484, US One Citizens Bank Way, Johnston, RI, 02919, US - Working Hours40 - Career Site CategoryCommercial Banking

Title: Senior Data Engineer - Enterprise Data Frameworks (Java Spark Focus) Location: Westwood United States Job ID: 46414 Full/Part Time: Full Time Shift: 1ST Job Description: Description Senior Java Data Engineer Enterprise Data Frameworks Role Summary The Enterprise Data Frameworks team is seeking a Senior Java focused software engineer who builds and maintains large scale data processing systems using Java, Apache Spark, and Kafka. This role is intended for experienced backend engineers with strong core Java fundamentals who apply traditional software engineering practices to data intensive platforms and distributed systems. The ideal candidate has hands on experience developing production grade Java applications using modern frameworks and IntelliJ based development workflows, paired with practical experience building Spark based processing pipelines and Kafka driven data ingestion services. In this role, you will contribute to the core components of enterprise data frameworks, working closely with senior engineers and architects while remaining deeply involved in design and implementation. This role requires strong Java engineering skills, the ability to debug and optimize complex Spark applications, and comfort operating in regulated environments where stability, data quality, and reliability are critical. Key Responsibilities - Design, build, and maintain Java based data processing pipelines using Apache Spark for batch and streaming workloads - Develop and support Java based backend services and APIs that orchestrate data workflows and framework components - Apply solid object oriented design principles to distributed data processing systems - Optimize Spark applications for performance, reliability, and cost efficiency across cloud and on premises environments - Collaborate with architects and senior engineers on technical design and framework evolution - Partner with frontend and platform teams to integrate backend data services where applicable - Translate business and technical requirements into scalable, well structured engineering solutions - Participate in code reviews, contribute to shared standards, and mentor junior engineers - Ensure solutions align with data governance, security, and change management standards - Participate in Agile ceremonies and support continuous improvement of engineering practices Required Skills and Experience - 7+ years of experience as a software engineer or data engineer with strong emphasis on Java backend development - Strong hands on proficiency in Java, including object oriented design, debugging, and performance optimization - Experience building Spark applications in Java for large scale data ingestion and transformation - Practical experience with Apache Kafka and event driven data architectures - Experience developing Java based services using frameworks such as Spring Boot - Solid understanding of distributed systems concepts and data processing architectures - Familiarity with data lake technologies, columnar storage formats such as Parquet or Iceberg, and metadata driven frameworks - Experience using Git based workflows, CI CD pipelines, and modern development practices - Exposure to cloud environments, with preference for AWS based data platforms such as S3, EMR, Lambda, or API Gateway - Experience working in regulated or enterprise environments with strong data governance requirements Preferred Experience - Experience collaborating with UI or platform teams to integrate backend data services - Experience with containerization and orchestration tools such as Docker or Kubernetes - Exposure to additional JVM or scripting languages such as Scala or Python in a data context - Experience with developer productivity or automation tooling Education - Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field Work Details Hours per Week 40 Location Hybrid, 4 days on site from a Citizens corporate office, 1 day remote Schedule Monday through Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion

Citizens employs a group of experienced advisors that help individuals and families attain their financial goals. Our Wealth Advisors conduct thorough discoveries to understand a client’s short- and long-term goals, then construct a tailored financial plan that meets the client’s goals. The Citizens Wealth Advisor is a branch-based advisor who excels in a collaborative environment that emphasizes the paramount importance of client interests, as well as the personal and professional growth of team members. Wealth Advisors work directly with a variety of business partners and centers of influence to uncover and identify prospective opportunities. Primary responsibilities include - Develop a high-quality wealth management practice that provides a personalized wealth management strategy. - Enhance and preserve relationships with key partners to boost client introductions and engagement. - Proactive client and prospect outreach promoting Citizens Wealth Management capabilities. - Grow existing relationships through partnership referrals. - Tailor wealth management planning to meet client needs. - Utilize the knowledge of internal stakeholders and specialists in delivering a variety of services, including financial planning, investment management, insurance, and estate planning. Qualifications, Education, Certifications and/or Other Professional Credentials - Series 7, 63, 65 (or 66) active and valid. - A valid, active Insurance Life/Health/Variable licenses is required or must be obtained within 60 days of starting the role as a condition of employment. - A minimum of 2 years in a Financial Advisor role or equivalent experience in financial services. - Demonstrated track record in new business development and client book management. - Proven experience in a team-oriented consumer bank setting. - Familiarity with servicing high-net-worth individuals. - Comfortable operating in a dynamic, entrepreneurial environment. - Bachelor’s degree is preferred. Pay Transparency Commissioned based. Individuals in this role have historically earned between $105,000 and $250,000 per year based on performance and productivity against commission plan parameters. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Hours & Work Schedule - Hours per Week: 40 - Work Schedule: M-F (Branch Hours) About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

The Head of Central Compliance Programs, Testing and Assurance is responsible for leading the independent assurance function and the compliance operations functions. This role provides senior management and the Board with objective assurance on the design and operating effectiveness of governance, risk management, and internal control frameworks across the bank. In addition, the role is responsible for ensuring that the centralized frameworks including the Enterprise Compliance Risk Assessment, Regulatory Change Management and Metrics and Reporting are effectively operating. The role acts as a critical second‑line function, partnering with business and first‑line teams while maintaining independence, credibility, and strong regulatory engagement. Job Duties: - Define and execute the strategy for our centralized programs including assurance, Enterprise Compliance Risk Assessment, Regulatory Change Management and Metrics and Reporting. Ensure alignment with the Bank’s Risk Appetite and our regulatory priorities. - Lead, mentor, and develop a team of compliance professionals across banking products and operations within Consumer, Commercial and Private/Bank Wealth. - Establish clear assurance methodologies, standards, and reporting practices. - Evaluate the design and effectiveness of first‑line controls and risk mitigation activities; reporting on issues, root causes and emerging risks. - Continue to assess and enhance our centralized compliance programs to ensure efficiencies and productivity. - Serve as a key point of contact for regulators, internal audit, and external auditors on assurance and compliance operations related matters Required Skills/Experience: - Bachelor’s degree required; advanced degree preferred. - 12+ years of experience in banking, risk management, compliance, assurance, or internal audit. - Organizational experience managing large and complex projects and ability to interact with senior management and within a matrixed environment. - Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas. - Proven leadership and management skills in a professional environment. Education/Certifications: - Bachelor’s degree or relevant work experience required - Advanced degree preferred (e.g., Masters/MBA/JD) - CRCM, Audit or Assurance Certifications Preferred Hours and Work Schedule: Hybrid: - 4 days in the office, 1 working from home - Hours per Week: 40 - Work Schedule: Monday-Friday Pay Transparency The salary range for this position is $228,000-$277,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Title: Web Experience Senior Manager Location: Pittsburgh United States Job Description: Description The Web Experience Sr. Manager leads Citizens' public web ecosystem as a trusted, governed, and scalable enterprise platform for discovery, education, and customer decision‑making. This leader on the Digital Content & Experience Strategy team will own the web platform strategy, roadmap, prioritization, and operating model, ensuring a high‑quality, compliant, accessible, and performant experience across Citizens.com and related properties. Operating within enterprise content, experience, and AI‑driven discovery direction set by the SVP, the role translates strategy into execution through strong governance, modernization leadership, and integrated team management. Primary responsibilities include: - Own the enterprise web platform strategy and multi‑year roadmap, defining how Citizens' website supports discovery, education, trust, and decision‑making at scale across lines of business. - Lead platform‑level prioritization and tradeoffs, balancing customer needs, regulatory risk, site health, modernization goals, and enterprise demand. - Direct execution of web experience priorities by translating enterprise direction into journey‑level requirements, page models, and scalable experience patterns. - Ensure the web ecosystem is AI/LLM‑ready for discovery, operationalizing structured experience patterns and machine‑readable content standards in partnership with strategy teams. - Oversee publishing, QA, and release governance, ensuring accuracy, compliance, accessibility, and consistent "right‑first‑time" delivery. - Lead site health and operational continuity, including intake/backlog discipline, release readiness, regression prevention, and cross‑functional delivery coordination. - Drive approved platform modernization initiatives (content model evolution, dynamic content migration, CMS optimization) while protecting day‑to‑day continuity. Qualifications Required Skills / Experience - 7+ years of experience leading digital experience, web platform strategy, and/or enterprise web governance in complex organizations. - Demonstrated success owning platform strategy and prioritization within a defined domain, including roadmap management and decision‑making under competing demands. - Strong background in web publishing operations, QA, release governance, and risk discipline, especially in regulated or high‑compliance environments. - Proven ability to lead multi‑disciplinary teams and operating rhythms across multiple pillars (strategy, publishing, architecture, operations). - Strong cross‑functional leadership and executive communication skills, with the ability to influence partners across Marketing, Technology, Risk, Legal, and Compliance. Preferred Skills / Experience - Experience building or operationalizing web experiences optimized for AI/LLM‑mediated discovery, including structured content patterns and machine‑readable experience design. - Familiarity with CMS modernization, content model migration, dynamic content programs, and enterprise component library governance. - Experience improving operational efficiency through standardized workflows, templates/components, and scalable publishing practices. Hours & Work Schedule - Hours per Week: 40 - Work Schedule: Monday-Friday 8-5 In office 4 days a week 1 day remote in the Westwood MA, Boston MA , Pittsburgh PA or New York NY #LI-Citizens2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion

Title: Head of Employee Relations & Workforce Advisory Location: Stamford United States Job Description: Description This transformational leadership role combines deep expertise in Employee Relations (ER) with workplace advisory services in a position that protects the bank, strengthens trust with colleagues, and enables leaders to navigate a rapidly evolving workforce landscape. You will lead the function as a strategic risk and culture capability addressing a wide range of complex people management issues-integrating employee voice, fair and consistent outcomes, proactive risk identification, and leader enablement-- across a highly regulated financial‑services environment. This role directs the Employee Relations team, the HR Service Center, and the Leave Program Office as a cohesive enterprise capability-balancing empathy and compliance while keeping a strong employee experience central to all operations. Key Responsibilities - Strategy & Governance - Define and execute the function's strategy aligned to organizational values, risk and regulatory expectations, and employee experience goals; focus on providing consultative support and scenario-based advisory guidance in addition to managing investigations. - Establish clear enterprise standards, decision frameworks, and escalation models for employee relations matters as well as HR Service Center and related operations teams. - Partner with HR Risk to ensure ER is embedded into risk assessments, controls, and governance routines. - Develop and maintain a consistent global ER framework based in US employment law but responsive to a global footprint. - Cultivate strong relationships with business lines, HR business partners and other COEs, Corporate Security, Ethics Office, Incentive Management and HR Legal. Ensure the equitable application of organization policies and procedures. - Provide strategy and governance model for leave administration, including statutory, medical and other company-sponsored leave programs - Design new workforce policies and procedures to support consistent application of workforce programs - Ensure audit readiness and accountabilities for vendor performance. - Proactive Risk Identification & Analytics - Evolve function from reactive resolution to early intervention and prevention, reducing litigation, regulatory exposure, and employee distrust. - Build and maintain a workplace health analytics capability that tracks leading indicators of workplace risk; use case data, listening insights, and workforce analytics to identify systemic risks (e.g., repeat issues, leader capability gaps, hotspots). - Monitor trends related to collective action, workplace activism, DEI‑related concerns, and hybrid work. - Complex Case & Crisis Leadership - Oversee ER matters, some of which will be high profile, ensuring consistency, sound judgment, and defensible outcomes. Analyze evidence, apply relevant laws, policies and past practice to reach conclusions. - Partner with Legal, Compliance and Risk to manage matters with regulatory implications and banking-specific conduct standards. - Lead crisis‑oriented employee relations responses (e.g., misconduct, retaliation, high‑profile exits) in close partnership with Legal and Compliance. - Ensure learnings from cases translate into policy, training, or process improvements. - Leader Enablement & Capability Building - Design and lead the workplace advisory function as a confidential, accessible channel for employees to raise questions and seek guidance. - Equip people leaders with practical ER guidance, coaching, and tools to prevent escalation. - Strengthen leader capability in evolving workforce topics such as managing hybrid teams, navigating conflict and performance conversations, and applying policies consistently and empathetically - Serve as a trusted advisor to senior leaders on sensitive workforce decisions. - Employee Voice, Fairness & Trust - Champion employment practices that reinforce fairness, transparency, and dignity, even in difficult situations. - Ensure employee voice and other workplace programs are credible, responsive, and action‑oriented. - Align team outcomes with Citizens' employee value proposition, culture, and commitment to belonging and psychological safety. - Operations - Modernize digital solutions, support model and playbooks for case management to facilitate insights, increase self-service and drive operational efficiencies. - Drive continuous improvement through AI enablement, automation, knowledge base development and tiered escalation design. - Establish and monitor SLAs for key metrics Experience & Capabilities Required - 10+ years of progressive HR/ER experience with at least 5 years in a senior leadership role. - Demonstrated experience managing ER in a multi-jurisdictional environment; global experience preferred - Deep working knowledge of US Employment Law, ideally as applied to financial services or another regulated industry. - Proven success building or transforming ER and workplace advisory capabilities at an enterprise scale, with established metrics on program effectiveness and high levels of customer satisfaction. - Proven track record using analytics to drive ER and HR service interventions; ability to translate data into clear, executive‑level narratives and use of data to inform risk identification, colleague experience enhancement, process improvement and demand reduction. - Experience establishing clear service boundaries and escalation models between HR Service Center, Employee Relations, HRBPs, COEs, and external vendors; operational discipline in defining SLAs, resolution standards, documentation expectations, and handoff criteria. - Experience leveraging case management platforms and digital employee experience tools to enable intake, triage, documentation, and resolution at scale using tiered service delivery and AI enablement, preferred. - Proficient in managing leave programs that intersect with performance management, employee relations, accommodations, and workforce planning. - Strong judgment navigating ambiguity, regulatory scrutiny, and reputational risk. Strongly preferred - JD/employment law - Experience with employment litigation support - Proficiency in HR technology including Service Now, Oracle HCM or equivalent - Experience managing teams across time zones - Prior work with banking regulators on HR related examinations - Experience executing corporate integrations To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment. Hours and Work Schedule: (4 days in office, 1 day remote) Hours per Week: 40 Work Schedule: Monday-Friday Colleague MUST work in Johnston, RI, Boston, MA or Stamford, CT. Pay Transparency The salary range for this position is $241,000-$304,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion

Answer Engine Optimization Manager is a strategic, hands-on role within Citizens’ Digital Content & Experience Strategy organization. This role is responsible for building and operating Citizens’ Answer Engine Optimization (AEO) Center of Excellence, defining how the brand is discovered, interpreted, and represented across AI-driven search and answer environments. As search evolves from links and clicks to answers, citations, and AI-mediated trust, this role focuses on increasing Citizens’ visibility, accuracy, and authority across answer engines such as Google AI Overviews, ChatGPT, Claude, Perplexity, and emerging platforms, especially across top- and mid-funnel journeys. Operating at the intersection of search intelligence, AI discovery, content structure, and governance, this role translates rapidly evolving search dynamics into practical standards, playbooks, and insights that cross-functional can consistently apply. This role partners deeply with Content Strategy, SEO, Social Media, Web Strategy, Brand, PR, Digital Media, Paid Search, Analytics, Product, Technology, Legal, Risk, and Compliance teams to shape how Citizens’ knowledge (expertise, product details, and thought leadership) is structured, governed, measured, and surfaced. Success is measured by trusted visibility, competitive share of answers, accuracy, and clear influence on customer confidence and business outcomes. The ideal candidate is both strategic and hands‑on: a builder who can set vision, define strategy, influence senior stakeholders, and translate rapidly evolving search and AI dynamics into scalable practices, standards, and measurable results. Key Responsibilities Answer Engine & AI Discovery Strategy - Lead the evolution of Citizens’ search practice from traffic‑driven SEO to AEO, focused on visibility, authority, and trust across answer engines. - Develop, operationalize, and scale Citizens’ enterprise AEO strategy and roadmap aligned with business priorities. - Educate stakeholders on how to increase Citizens’ visibility, and measure the quality of traffic sourced from answer engine - Earn cross-functional buy-in, evangelize and implement content and technical AEO best practices. - Analyze how customers encounter Citizens and competitors across answer engines (e.g., Google AI Overviews, ChatGPT, Claude, Meta AI, etc.) and translate insights into actionable strategy. - Develop strong operating routines and drive cross‑functional alignment, goal‑setting, cohesive execution, and shared accountability across partner teams. - Monitor shifts in search behavior, bot activity, AI answer formats, algorithm updates, and system access patterns to identify risk and opportunity. - Synthesize insights into clear, executive‑ready narratives that inform content, product, brand, PR, and experience decisions. Measurement & Search Intelligence - Define and lead next‑generation AEO measurement frameworks that connect: - Visibility: citations, mentions, share of answers - Authority: entity strength and topic‑level ownership - Impact: customer confidence, engagement, and downstream business influence (leads, applications, and product consideration including measuring citation and mention share as well as sentiment) - Build and maintain dashboards that translate complex discovery data into clear insights for senior leaders. - Evangelize actionable insights flowing constantly across content marketing, web development, paid search, social media marketing, PR, and brand marketing. Content Knowledge & Architecture - Drive cross‑functional alignment to structure Citizens content as authoritative, machine‑readable knowledge that is clear for humans and interpretable by answer engines, in partnership with marketing and technology teams. - Support development of answer‑based content models, including: - Definitions, FAQs, comparisons, and decision support - Explicit attribution, sourcing, and disclosures - Modular content designed for reliable reuse in AI‑powered experiences - Apply entity‑based optimization principles to strengthen AI understanding of Citizens’ products, expertise, locations, and brand authority. - Ensure content is factually precise, citation‑ready, compliant, and resilient against AI misrepresentation or hallucination. - Lead the evolution of standards for EEAT, accuracy, and trust signals in AI‑driven discovery environments, including influence across prioritized third‑party and aggregator platforms. Governance, Risk & Cross‑Functional Leadership - Operate within existing SEO and content governance models while helping define new guardrails for AI‑powered search. - Identify, escalate, and mitigate technical, content, or compliance‑related risks tied to answer engine visibility and discovery. - Ensure discoverability improvements align with security, accessibility, privacy, and regulatory standards. Qualifications - 7-10+ years of experience in SEO, search strategy, and digital discovery, ideally within financial services or other regulated, YMYL industries. - Deep understanding of answer engines, AEO, AI powered search, and conversational discovery - Deep understanding of the technical details of AEO as well as answer engines’ impacts on the top and middle of the funnel. - Working knowledge of how LLMs evaluate content quality, authority, and factual consistency. - Experience optimizing answer content (e.g., featured snippets, FAQs, comparisons), including for sensitive or complex topics. - Proven ability to translate complex data into insight, narrative, and strategic recommendation for senior audiences. - Paid search and aggregator experience is a plus but not required. Representative Tools & Analytics (Not Exhaustive) - Adobe Analytics - Google Search Console, Ahrefs, Conductor, Screaming Frog - Familiarity with entity, audience, or influence‑based research tools (e.g., Brandlight, SparkToro) is a plus - Comfort operating with emerging or ambiguous metrics as standards evolve Core Competencies - Strong cross‑functional collaborator and influencer - Analytical, strategic thinker with strong synthesis skills - Comfortable operating in ambiguity and rapid change - Clear, confident communicator (written and verbal) - Curious, test‑and‑learn mindset balanced with sound judgment - Detail‑oriented with a strong appreciation for risk, governance, and accuracy . Hours & Work Schedule - Hours per Week: 40 - Work Schedule: M-F 8-5 In Westwood MA office 4 days 1 day remote. Pay Transparency The salary range for this position is $131,000 - $171,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . #LI-Citizens2 About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Act as a subject matter expert in collections, drive improvements in recovery metrics, maintain account files, and support junior staff with escalated concerns while ensuring adherence to all relevant regulations and policies.