• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication • Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies • Responsible for collection of highly complex/difficult accounts and situations • Provide specialized collection work, gathering detailed financial information and negotiating resolutions • Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge • Prepare weekly and monthly updates and status reports of outstanding delinquencies • Provides financial counseling to discuss and resolve debt situation within established limits

• Oversee the full credit lifecycle for the organization • Lead credit analysis, collections activities, and customer communication efforts • Develop and maintain standardized credit policies and procedures • Evaluate customer creditworthiness through financial statement analysis and risk scoring tools • Monitor customer accounts for signs of credit deterioration and recommend mitigation strategies • Assist the accounts receivable team with investigating billing discrepancies, short-pays, and disputes • Serve as the primary point of contact for customers regarding credit terms and payment expectations • Partner with internal and external legal counsel for problematic accounts

Role Description Tabeo has a positive approach to collections, focused on customer needs. We are looking for a Collections Specialist to assist with day-to-day collections. The role, which will be a vital part of Tabeo’s ongoing success, involves building relationships with customers, while also ensuring timely payments and the recovery of outstanding balances on both non-regulated/regulated loans. - Monitoring and investigating accounts to identify outstanding loans in arrears or default - Solid understanding of repayment schedules and debt management, working in line with Tabeo’s policy and procedures to ensure effective and timely management of collections related caseload - Processing ad-hoc payments and refunds as required, resolving issues where necessary - Maintain accurate records using internal systems - Report on collection activity as required - Escalation of complex cases to senior management - Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business Qualifications - Proven experience within a collections role in financial services, with 3-4 years of experience - A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR - Strong negotiation and communication skills - Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers - Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team - Strong attention to detail and ability to maintain accurate records - Confident telephone manner with the ability to manage difficult conversations calmly and professionally Requirements - Tabeo is growing quickly, so you’ll need flexibility to work some weekends, and to take on additional responsibilities as required Benefits - Competitive salary - Remote-first working - £2,000 annual training and development budget - Fully equipped home-office setup - AXA Business Health private medical cover (UK), including dental, optical, life assurance, wellbeing support and gym discounts - Electric car scheme - 24 days’ annual leave plus birthday off - Enhanced parental leave - Fertility treatment leave (up to 5 days per year) - Contributing pension scheme (UK) - Company trips, offsites, and team get-togethers we actually look forward to!

Role Description We are seeking compassionate, detail-oriented Patient Account Representatives to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a respectful, compliant, and empathetic manner. Successful candidates will have a strong understanding of medical billing, insurance processes, and patient financial services. This is an excellent opportunity for individuals seeking a long-term position in the growing field of healthcare revenue cycle management. Job Duties and Responsibilities - Review patient accounts and utilize professional communication to discuss outstanding medical bills. - Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full. - Ask clarifying and empathetic questions to understand the patient’s financial situation and overcome barriers to payment. - Offer and securely process flexible payment options, based on patient need and organizational guidelines. - Follow all consumer verification procedures as dictated by HIPAA and client-specific compliance policies. - Accurately document patient interactions, payment plans, and call outcomes within the account system. - Maintain compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and HIPAA. - Demonstrate sensitivity and professionalism in discussing healthcare-related financial issues. Qualifications - Required: Experience in medical collections, healthcare customer service, or revenue cycle roles (e.g., billing, insurance follow-up). - Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred. - Excellent verbal and written communication skills with a focus on empathy and compliance. - Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms. - Detail-oriented with excellent documentation and follow-up practices. - High school diploma or equivalent required; additional training or certification in healthcare or revenue cycle a plus. Requirements - Reliable high-speed internet and secure, quiet workspace. - Employee-provided WFH equipment. - Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required. - RAM: 8000 MB. - Hard Drive: 6 GB or more. - .NET Framework version 4.6.1 or later. - Windows 10/11. - Mouse. - Headset. - Webcam. - Comfortable using video conferencing tools throughout each scheduled shift. - Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment.