• Gather, structure, and document business and functional requirements; produce detailed functional specifications including validation rules, state transitions, error handling, and input/output contracts • Map current and future user flows; identify gaps, edge cases, and dependencies to ensure complete requirements • Maintain structured documentation and ensure traceability of requirements and decisions • Facilitate cross-team alignment by clarifying scope, resolving ambiguities, and supporting communication between product and engineering stakeholders • Define acceptance test scenarios and expected behaviors; participate in testing and UAT • Proactively identify risks, inconsistencies, and scope gaps in requirements and facilitate their resolution

Role Description itD is seeking a Business Analyst IV to lead and maintain global financial credit operations by ensuring operational continuity, strengthening risk controls, and supporting AI-driven process transformation across enterprise finance functions. The ideal candidate will bring deep expertise in financial credit operations, credit risk management, and global process ownership, with a proven track record of driving operational excellence, regulatory compliance, and cross-functional business process improvements. Location: Remote Pay Rate: Depending on experience. Duration: 6 months Responsibilities - Lead day-to-day ownership of global end-to-end credit processes, including credit onboarding, credit application reviews, credit limit management, and account maintenance. - Ensure credit operations remain effective, compliant, and aligned with global best practices while minimizing financial risk and supporting revenue growth. - Support ongoing AI and automation initiatives by collaborating with Engineering, Product, and Finance teams to enhance AI-driven financial workflows. - Monitor AI-enabled operational processes, validate process performance, and ensure compliance controls remain embedded within automated workflows. - Partner with Global Risk, Finance, Revenue Operations, Legal, and Compliance teams to maintain strong financial controls, SOX compliance, and audit readiness. - Manage relationships with global BPO partners and oversee operational performance, process reporting, and continuous improvement initiatives. - Analyze operational metrics, identify process improvement opportunities, and provide recommendations that improve efficiency, scalability, and business outcomes. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning material (blogs, media material). - Build out material to contribute to the Digital Transformation practice. - Attend internal itD networking events (in person and virtual). - Work with leadership on career fast-track opportunities. Qualifications - Bachelor's degree in Finance, Accounting, Business, Economics, or a related field. - 6+ years of experience in financial credit, credit risk management, collections, or revenue operations. - Strong knowledge of end-to-end credit management processes, including credit assessment, credit limits, portfolio management, collections, and dispute resolution. - Experience supporting AI, automation, or intelligent workflow solutions within finance or operations. - Strong understanding of financial controls, SOX compliance, audit requirements, and enterprise risk management. - Experience collaborating across Engineering, Product, Finance, Operations, and cross-functional business teams. - Experience managing or partnering with outsourced/BPO operations. - Strong analytical skills with experience using data to drive operational decisions and process performance. - Excellent stakeholder management and communication skills. Preferred Qualifications and Skills - Experience within technology, advertising, or other high-growth organizations. - Experience with AI agents, agentic workflows, or intelligent automation in financial operations. - Knowledge of credit scoring models, predictive analytics, or financial risk modeling. - Experience supporting global billing, invoicing, accounts receivable, and multi-region financial operations. - Experience with process mining, Robotic Process Automation (RPA), or intelligent automation platforms. - Professional certifications such as CICM, FCI, FRM, or PRM. - Previous experience in interim or contingent workforce assignments. - Experience working within Shared Services or Global Business Services organizations. Education - Bachelor's degree in Finance, Accounting, Business, Economics, or a related field required. Benefits - Comprehensive medical benefits. - 401k plan. - Paid holidays. - And more. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow!

Role Description Rentokil-Terminix is currently seeking an experienced Business Operations Analyst in Ontario. As a Business Operations Analyst, you will play a crucial role in enhancing operational efficiency and client satisfaction across both residential and commercial services. You will use analytical tools to optimize business operations, analyze data from multiple software platforms, and ensure efficient resource allocation. Your duties will include: - Develop and implement data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality. - Acquire and consolidate data from multiple software platforms, including legacy systems, to provide comprehensive analysis. - Conduct cross-functional data analysis, exploring correlations between diverse data sets such as productivity, customer feedback, and safety metrics to drive business insights and strategic decision-making. - Identify, analyze, and interpret trends or patterns in complex data sets from diverse sources. - Assist in the planning and eventual consolidation of multiple systems into a unified platform. - Report on findings and suggest improvements to ensure efficient territory cost management and customer satisfaction. - Any other duties relevant to data and business analysis as may be assigned from time to time. Qualifications - Bachelors degree in Business Administration, Economics, Statistics, or a related field. - Proven working experience as a data analyst or business data analyst, with a strong capability in handling multiple data sources. - Demonstrated experience using AI-powered analytics and automation tools to improve operational efficiency, streamline reporting, generate business insights, and support data-driven decision making. - Strong knowledge of and experience with reporting packages, databases, and programming. - Knowledge of statistics and experience using statistical packages for analyzing datasets. - Experience with logistics and route optimization tools such as Route4Me, Llamasoft, or similar. - Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information from various sources with attention to detail and accuracy. - Familiarity with multiple software platforms and the ability to extract and consolidate data effectively. - Adept at queries, report writing, and presenting findings. Benefits - You are paid during your training, and any certifications you require the company will pay for! - Great benefits - Medical, Dental, and Vision - Short and long-term disability - Life Insurance - We have a matching RRSP program up to 3.5% of your base salary per year! - Paid sick AND vacation days!

• Financial Systems Support • Act as the functional owner for finance systems, ensuring their continuous operation and alignment with business needs. • Manage and prioritize requests, incidents and critical issues, ensuring appropriate handling within defined SLAs. • Conduct root cause analyses and coordinate action plans to mitigate recurrence. • Serve as the primary point of contact between business areas and IT teams for support-related matters. • Assess the impact of system changes on financial and operational processes. • Continuously monitor system health, identifying risks and improvement opportunities. • Maintain a close, ongoing relationship with Finance teams. • Hold recurring alignment, prioritization and follow-up meetings for requests. • Gather requirements, map processes and translate business needs for technical teams. • Ensure clear and continuous communication among stakeholders, key users and technology teams. • Lead system evolution, automation and digital transformation projects for finance areas. • Coordinate activities from scope definition through production deployment. • Prepare schedules, action plans, risk analyses and track deliverables. • Facilitate project ceremonies and executive status meetings. • Support testing, user acceptance, training and change management activities. • Keep the backlog of improvements and requests up to date and prioritized. • Define prioritization criteria considering financial impact, regulatory risks, user experience and business value. • Work with development teams to refine requirements and monitor deliveries.