• Financial Systems Support • Act as the functional owner for finance systems, ensuring their continuous operation and alignment with business needs. • Manage and prioritize requests, incidents and critical issues, ensuring appropriate handling within defined SLAs. • Conduct root cause analyses and coordinate action plans to mitigate recurrence. • Serve as the primary point of contact between business areas and IT teams for support-related matters. • Assess the impact of system changes on financial and operational processes. • Continuously monitor system health, identifying risks and improvement opportunities. • Maintain a close, ongoing relationship with Finance teams. • Hold recurring alignment, prioritization and follow-up meetings for requests. • Gather requirements, map processes and translate business needs for technical teams. • Ensure clear and continuous communication among stakeholders, key users and technology teams. • Lead system evolution, automation and digital transformation projects for finance areas. • Coordinate activities from scope definition through production deployment. • Prepare schedules, action plans, risk analyses and track deliverables. • Facilitate project ceremonies and executive status meetings. • Support testing, user acceptance, training and change management activities. • Keep the backlog of improvements and requests up to date and prioritized. • Define prioritization criteria considering financial impact, regulatory risks, user experience and business value. • Work with development teams to refine requirements and monitor deliveries.

Role Description The Business Support Specialist is an entry level hybrid role supporting both day to day revenue management operations and the testing of new AI powered tools and workflows. This position responds to after hours operational requests from community managers and leasing consultants, and participates in structured user acceptance testing to ensure AI features meet business requirements before launch. This role is ideal for someone early in their career who is analytical, detail oriented, curious about AI, and comfortable working independently during US evening and weekend hours. Main Responsibilities - After Hours Revenue Management Support - Respond to after hours requests such as pricing updates, exception handling, and urgent customer or partner inquiries. - Maintain accuracy of pricing, inventory, and configuration settings across systems. - Document after hours incidents and hand off updates to daytime teams. - AI User Acceptance Testing (UAT) - Execute UAT test cases for new AI features, tools, and automations. - Validate AI outputs for accuracy, consistency, and alignment with business rules. - Log defects, usability issues, and unexpected behaviors in tracking systems. - Provide clear, structured feedback to Product, Engineering, and Data Science teams. - Participate in regression testing before major releases. Qualifications - Bachelor’s degree in Business, Analytics, Economics, Information Systems, or related field (or equivalent experience). - 1–3 years of experience in operations, revenue management, customer support, QA/UAT, or data analysis. - Exposure to AI/ML concepts is a plus but not required. - Strong analytical and problem solving skills. - Comfortable working independently during US evenings and weekends. - High attention to detail and accuracy. - Strong written communication skills, especially for documenting issues. - Familiarity with Excel/Sheets; experience with SQL or BI tools is a plus. - Ability to follow structured testing procedures. Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.

Title: Business Analyst Locations: Enfield, CT, US, 06082 Auburn, ME, US, 04210 Batavia, NY, US, 14020 Bedford, NH, US, 03110 Bridgeton, NJ, US, 08302 Watertown, NY, US, 13601 Claverack (Hudson), NY, US, 12534 Cooperstown, NY, US, 13326 Homer, NY, US, 13077 Dayville, CT, US, 06241 Derby, VT, US, 05829 Lebanon, NJ, US, 08833 Phelps, NY, US, 14532 Greenwich, NY, US, 12834 Hornell, NY, US, 14843 Mayville, NY, US, 14757 Middleboro, MA, US, 02346 Middlebury, VT, US, 05753 Potsdam, NY, US, 13676 Presque Isle, ME, US, 04769 Riverhead, NY, US, 11901 St. Albans, VT, US, 05478 White River Jct., VT, US, 0500 Workplace: Full Time Department: Product Management Hybrid Job Description: Position Summary: Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. The Business Analyst provides support to the Product Owners, the Technology Team as well as the greater organization. They ensure the timely discovery, development, testing and delivery of items associated with the Farm Credit East roadmap. The Business Analyst will act as Subject Matter Experts for the products they are supporting, assisting with troubleshooting and identifying areas of opportunity for product innovation. The value drivers for this role are as follows: - Bridge the gap between the strategic vision and day-to-day operations, while delivering a consistent message and ensuring stakeholder alignment - Evolve and innovate at an accelerated pace while remaining grounded in Farm Credit East experience - Works as a collaborative partner that drives transformational initiatives across all lines of business Come join a collaborative, customer-focused team at Farm Credit East! Duties and Responsibilities: Product Development - Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders - Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives Product Innovation - Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process - Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation - Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design Product Communication - Develops a deep understanding of customer, employee and FCE needs within the core business systems - Supports the communication strategy for each new/existing core business system to align with FCE’s overall communication plan and enable optimal system adoption and utilization Change Enablement - Engaged in training and full adoption of FCE’s technology platforms to meet association and customer needs - Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together - Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization - Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout Job Qualifications and Requirements: - This position requires a Bachelor's degree in business, agriculture or a related field or an equivalent combination of education and experience to perform the essential functions of the job. - Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred. - Experience in software Testing and/or Quality Assurance preferred. - Salesforce certifications are a plus. - We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion. Compensation and Benefits: - Salary Range: $55,000 to $90,000 commensurate with experience - Short-Term Incentive to reward business results - Retirement Contributions : - 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary - Defined Contribution retirement plan funded at 2-9% of salary depending on years of service - Time Off: - 15-25 days of vacation leave per year, depending on years of service - 12 days of holiday leave per year - 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year - Health and Insurance: - Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being - Health Savings Account - Life insurance at 2x base pay - Accidental Death and Dismemberment insurance at 2x base pay - Long-term disability insurance at 2/3 base pay - Additional Benefits: - Tuition reimbursement - Continuing education and training - Employee Assistance Program offering a wide variety of tools and resources Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening.

Title: Operational Insights Lead (12 month FTC) Location: London (GB) Workplace: hybrid Category: Operations - fixed Job Description: London (GB) Octopus Electric Vehicles – Operations - fixed / Full-time / Hybrid What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The role Customers are at the heart of everything we do at Octopus Electric Vehicles. We are constantly seeking new ways to improve our customer experience, and we are looking for someone to play a pivotal role in shaping how we do that. Our customer journey generates a huge amount of data – from the interactions we have with them (calls, emails, complaints etc.), to the actions we take to get them into the EV of their dreams. This data is currently collected and cleaned in our data platform (managed by our Data Team). We need someone who can help us use that data thoughtfully and effectively to create meaningful, actionable insight on what is really happening for our customers and our teams. Someone who can turn fragmented operational data into meaningful insight. And, most importantly, someone who can help make that insight operational: embedded into how teams work, how leaders make decisions, and how the business improves. This is a role for someone who can move fast, think clearly, operate with precision, and help us turn data into better customer outcomes. London based (minimum 3 days a week in office) and 1 or 2 trips to Brighton a month. What you'll do - Shape our thinking and understanding of customer experience and wider operational performance to support front line staff through to SLT leadership - Create a data-led understanding of what our customers are experiencing and what they are telling us, building a full view of the Voice of the Customer - Help us understand what we should be tracking and measuring to understand our customers (i.e. metric creation) and build reporting to monitor performance - Work with the Director of Operations and Head of Customer Operations to create strategy & implementation plans off the back of CX data, and help us make the right prioritisation calls to address the biggest CX pain points - Create strong stakeholder relationships, across the front line teams, the Data Team, Operations Leadership and the SLT, - Build-on and oversee our headcount forecasting tooling. We will also expect you to scope and get involved in the projects to deliver improvements off the back of the insights work - liaising closely with our teams to make sure that the insight drives meaningful change. We do not just need someone who can say “this is what the data shows”. We need someone who helps us find answers to “what are we going to do differently on Monday?”. What you'll need There is no strict requirement on background, but working in management or strategy consulting, experience in growing scale-ups and performing in roles that sit between data and operations will help. You may have worked in cleantech or fintech.You’ll likely have a project-mindset and an action for getting things done.You will probably have 5-7 years of experience. You’ll have experience with: - Finding meaning in messy data and turning it into a strategy with measurable improvements - Changing requirements and vague briefs - Working with both data teams and frontline operational teams - Communicating with both technical and non-technical stakeholders, and adapting your content to the audience - Large datasets to identify key insights - Structuring output ready for senior leadership review - Customer data and insights - SQL, Excel and exploring AI tooling - Overseeing transformational projects and driving change with colleagues You will be working directly with the Director of Operations and you will be expected to be comfortable working at this level of seniority. You’ll probably be great if you: - Care deeply about customers and the people serving them. - Are highly analytical and comfortable working with messy data. - Can use data to find patterns, causes and opportunities. - Understand that insight only matters if it changes decisions or behaviour. - Can turn vague questions into structured analysis. - Can communicate complex findings simply for front-line through to senior leadership audiences. - Are excited by the potential of AI to evolve how we understand customers and operations. - Have strong judgement on what matters and what is noise. - Can work quickly without losing accuracy. - Are comfortable with ambiguity and imperfect systems. - Can work credibly with both data teams and frontline operational teams. - Have the humility to understand the real work before recommending improvements. - Have the drive to turn analysis into operational progress. - Are comfortable using data to influence decisions. Why else you'll love it here - Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! - Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits - Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership Things to note - P.s. just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies - We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt! About us The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you’d like to know more about how we use your data, you can reach out to us via email at talent@octoenergy.com. We’re happy to help!