Role Description Rentokil-Terminix is currently seeking an experienced Business Operations Analyst in Ontario. As a Business Operations Analyst, you will play a crucial role in enhancing operational efficiency and client satisfaction across both residential and commercial services. You will use analytical tools to optimize business operations, analyze data from multiple software platforms, and ensure efficient resource allocation. Your duties will include: - Develop and implement data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality. - Acquire and consolidate data from multiple software platforms, including legacy systems, to provide comprehensive analysis. - Conduct cross-functional data analysis, exploring correlations between diverse data sets such as productivity, customer feedback, and safety metrics to drive business insights and strategic decision-making. - Identify, analyze, and interpret trends or patterns in complex data sets from diverse sources. - Assist in the planning and eventual consolidation of multiple systems into a unified platform. - Report on findings and suggest improvements to ensure efficient territory cost management and customer satisfaction. - Any other duties relevant to data and business analysis as may be assigned from time to time. Qualifications - Bachelors degree in Business Administration, Economics, Statistics, or a related field. - Proven working experience as a data analyst or business data analyst, with a strong capability in handling multiple data sources. - Demonstrated experience using AI-powered analytics and automation tools to improve operational efficiency, streamline reporting, generate business insights, and support data-driven decision making. - Strong knowledge of and experience with reporting packages, databases, and programming. - Knowledge of statistics and experience using statistical packages for analyzing datasets. - Experience with logistics and route optimization tools such as Route4Me, Llamasoft, or similar. - Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information from various sources with attention to detail and accuracy. - Familiarity with multiple software platforms and the ability to extract and consolidate data effectively. - Adept at queries, report writing, and presenting findings. Benefits - You are paid during your training, and any certifications you require the company will pay for! - Great benefits - Medical, Dental, and Vision - Short and long-term disability - Life Insurance - We have a matching RRSP program up to 3.5% of your base salary per year! - Paid sick AND vacation days!

• Financial Systems Support • Act as the functional owner for finance systems, ensuring their continuous operation and alignment with business needs. • Manage and prioritize requests, incidents and critical issues, ensuring appropriate handling within defined SLAs. • Conduct root cause analyses and coordinate action plans to mitigate recurrence. • Serve as the primary point of contact between business areas and IT teams for support-related matters. • Assess the impact of system changes on financial and operational processes. • Continuously monitor system health, identifying risks and improvement opportunities. • Maintain a close, ongoing relationship with Finance teams. • Hold recurring alignment, prioritization and follow-up meetings for requests. • Gather requirements, map processes and translate business needs for technical teams. • Ensure clear and continuous communication among stakeholders, key users and technology teams. • Lead system evolution, automation and digital transformation projects for finance areas. • Coordinate activities from scope definition through production deployment. • Prepare schedules, action plans, risk analyses and track deliverables. • Facilitate project ceremonies and executive status meetings. • Support testing, user acceptance, training and change management activities. • Keep the backlog of improvements and requests up to date and prioritized. • Define prioritization criteria considering financial impact, regulatory risks, user experience and business value. • Work with development teams to refine requirements and monitor deliveries.

Role Description The Business Support Specialist is an entry level hybrid role supporting both day to day revenue management operations and the testing of new AI powered tools and workflows. This position responds to after hours operational requests from community managers and leasing consultants, and participates in structured user acceptance testing to ensure AI features meet business requirements before launch. This role is ideal for someone early in their career who is analytical, detail oriented, curious about AI, and comfortable working independently during US evening and weekend hours. Main Responsibilities - After Hours Revenue Management Support - Respond to after hours requests such as pricing updates, exception handling, and urgent customer or partner inquiries. - Maintain accuracy of pricing, inventory, and configuration settings across systems. - Document after hours incidents and hand off updates to daytime teams. - AI User Acceptance Testing (UAT) - Execute UAT test cases for new AI features, tools, and automations. - Validate AI outputs for accuracy, consistency, and alignment with business rules. - Log defects, usability issues, and unexpected behaviors in tracking systems. - Provide clear, structured feedback to Product, Engineering, and Data Science teams. - Participate in regression testing before major releases. Qualifications - Bachelor’s degree in Business, Analytics, Economics, Information Systems, or related field (or equivalent experience). - 1–3 years of experience in operations, revenue management, customer support, QA/UAT, or data analysis. - Exposure to AI/ML concepts is a plus but not required. - Strong analytical and problem solving skills. - Comfortable working independently during US evenings and weekends. - High attention to detail and accuracy. - Strong written communication skills, especially for documenting issues. - Familiarity with Excel/Sheets; experience with SQL or BI tools is a plus. - Ability to follow structured testing procedures. Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.

Title: Business Analyst Locations: Enfield, CT, US, 06082 Auburn, ME, US, 04210 Batavia, NY, US, 14020 Bedford, NH, US, 03110 Bridgeton, NJ, US, 08302 Watertown, NY, US, 13601 Claverack (Hudson), NY, US, 12534 Cooperstown, NY, US, 13326 Homer, NY, US, 13077 Dayville, CT, US, 06241 Derby, VT, US, 05829 Lebanon, NJ, US, 08833 Phelps, NY, US, 14532 Greenwich, NY, US, 12834 Hornell, NY, US, 14843 Mayville, NY, US, 14757 Middleboro, MA, US, 02346 Middlebury, VT, US, 05753 Potsdam, NY, US, 13676 Presque Isle, ME, US, 04769 Riverhead, NY, US, 11901 St. Albans, VT, US, 05478 White River Jct., VT, US, 0500 Workplace: Full Time Department: Product Management Hybrid Job Description: Position Summary: Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. The Business Analyst provides support to the Product Owners, the Technology Team as well as the greater organization. They ensure the timely discovery, development, testing and delivery of items associated with the Farm Credit East roadmap. The Business Analyst will act as Subject Matter Experts for the products they are supporting, assisting with troubleshooting and identifying areas of opportunity for product innovation. The value drivers for this role are as follows: - Bridge the gap between the strategic vision and day-to-day operations, while delivering a consistent message and ensuring stakeholder alignment - Evolve and innovate at an accelerated pace while remaining grounded in Farm Credit East experience - Works as a collaborative partner that drives transformational initiatives across all lines of business Come join a collaborative, customer-focused team at Farm Credit East! Duties and Responsibilities: Product Development - Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders - Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives Product Innovation - Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process - Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation - Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design Product Communication - Develops a deep understanding of customer, employee and FCE needs within the core business systems - Supports the communication strategy for each new/existing core business system to align with FCE’s overall communication plan and enable optimal system adoption and utilization Change Enablement - Engaged in training and full adoption of FCE’s technology platforms to meet association and customer needs - Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together - Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization - Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout Job Qualifications and Requirements: - This position requires a Bachelor's degree in business, agriculture or a related field or an equivalent combination of education and experience to perform the essential functions of the job. - Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred. - Experience in software Testing and/or Quality Assurance preferred. - Salesforce certifications are a plus. - We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion. Compensation and Benefits: - Salary Range: $55,000 to $90,000 commensurate with experience - Short-Term Incentive to reward business results - Retirement Contributions : - 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary - Defined Contribution retirement plan funded at 2-9% of salary depending on years of service - Time Off: - 15-25 days of vacation leave per year, depending on years of service - 12 days of holiday leave per year - 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year - Health and Insurance: - Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being - Health Savings Account - Life insurance at 2x base pay - Accidental Death and Dismemberment insurance at 2x base pay - Long-term disability insurance at 2/3 base pay - Additional Benefits: - Tuition reimbursement - Continuing education and training - Employee Assistance Program offering a wide variety of tools and resources Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening.