• Align with company’s strategic objectives, handle and grow revenue and market share at designated Enterprise accounts to improve customer success at all levels in the customer organization. • Develop and deliver business plans to address customer and prospect priorities and critical needs. • Convey public and acquired intelligence about customer technology footprints, strategic growth plans, technology strategies and competitive landscape and trends. • Introduce domain product and service experts/specialists while maintaining account oversight. • Own account relationships and drive overall customer success for these assigned accounts. • Build consensus and develop relationships at multiple levels – executive sponsors, influencers and decision makers. • Lead large scale transactions to close large scale deals. • Build pipeline, forecast business, lead the internal team, communicate key updates and competitive intelligence. • Exceed quarterly and annual new and expansion software subscription, renewals, professional service and training business goals.

• Build and maintain executive, product, and technical relationships with counterparts at partner organizations; coordinate cross-functional execution internally across Product, Sales, Marketing, and the leadership team • Drive partnerships from agreement through integration and launch. Scoping and delivering integrations and joint product offerings with partner engineering teams • Define the joint value proposition and solution narrative; co-define success metrics with partners and report partnership health, wins, and blockers to the CPO and staff team • Partner with Marketing on co-marketing programs, joint announcements, and launch plans; establish the operational framework for each partnership including success criteria • Transition GTM execution to the CRO organization once integrations are live, while retaining executive and product-level relationships for ongoing accountability

• You will take ownership and accountability for the service and success of your assigned clients to drive growth and maturity within Amazon. • Creating strategies and tactics that deliver on clients goals and objectives including sales, profitability and brand awareness. • You will be responsible for a wide range of strategic and tactical client solutions, including listing creation & management, forecasting & inventory management, content creation, analytical reporting and launch campaigns to name but a few. • You’ll collaborate with other operational team members to deliver truly exceptional Amazon service that is paramount to every role in our team.

• Serve as the primary relationship manager for assigned strategic client accounts • Build and maintain strong partnerships through regular communication, business reviews, and proactive account management • Lead client onboarding activities and support successful implementation and transition of new accounts • Partner with internal claims leadership to ensure operational performance aligns with client expectations and service commitments • Coordinate cross-functional teams to resolve client issues, manage escalations, and deliver effective solutions • Monitor account performance, identify trends, and recommend opportunities to improve service delivery and client satisfaction • Facilitate client meetings, operational reviews, and strategic planning discussions • Maintain accurate account documentation, service plans, and client communications • Develop a thorough understanding of each client's business objectives and claims programs to provide strategic guidance • Support client retention initiatives by delivering exceptional service and fostering long-term partnerships • Perform additional duties and projects as assigned