Senior Account Manager
Location
Florida
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Account Manager
Acrisure
• Serve as the primary relationship manager for assigned strategic client accounts • Build and maintain strong partnerships through regular communication, business reviews, and proactive account management • Lead client onboarding activities and support successful implementation and transition of new accounts • Partner with internal claims leadership to ensure operational performance aligns with client expectations and service commitments • Coordinate cross-functional teams to resolve client issues, manage escalations, and deliver effective solutions • Monitor account performance, identify trends, and recommend opportunities to improve service delivery and client satisfaction • Facilitate client meetings, operational reviews, and strategic planning discussions • Maintain accurate account documentation, service plans, and client communications • Develop a thorough understanding of each client's business objectives and claims programs to provide strategic guidance • Support client retention initiatives by delivering exceptional service and fostering long-term partnerships • Perform additional duties and projects as assigned
Job Requirements
- 10+ years of experience in claims administration, claims leadership, or account management required
- Experience working for a third-party administrator (TPA), insurance carrier, insurance brokerage, or claims organization required
- Strong understanding of commercial claims operations and claims administration required
- Experience managing complex client relationships and serving as the primary contact for strategic accounts required
- Experience leading client implementations, account transitions, or ongoing service delivery initiatives required
- Previous experience as a Claims Supervisor, Claims Manager, Account Manager, or similar leadership role highly beneficial
- Ability to build trusted relationships with executive-level clients and internal stakeholders
- Excellent communication, presentation, negotiation, and problem-solving skills
- Strong organizational skills with the ability to manage multiple high-profile accounts and competing priorities
- Proficiency with Microsoft Office and CRM or account management systems beneficial
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
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