Commercial Foodservice, Refrigeration, HVAC and Cold Storage Equipment Services
Field Service Technician – Coffee/Espresso
Location
District Of Columbia
Posted
4 days ago
Salary
$24 - $28 / hour
Seniority
Senior
Job Description
Field Service Technician – Coffee/Espresso
Smart Care
• Professional, courteous, and motivated to deliver the highest value service. • Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution. • Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning. • Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation. • Order and schedule delivery of repair parts and maintain inventory. • Follow company policy to accurately record and complete work orders while maintaining accurate documentation. • Effective interaction with internal dispatch, management, warehouse, and technician teams. • Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers. • Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.
Job Requirements
- Ability to troubleshoot, test, repair, and service technical equipment.
- Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics.
- Ability to understand, read, and utilize a multimeter.
- Ability to work flexible shifts.
- Familiar with basic tools and multimeter.
- Basic understanding and skill-set of Microsoft Office.
- Valid Driver’s license.
- Organizational Skills, Attention to Detail, Sense of urgency in responsiveness.
- Ability to Adapt to Workplace Environment & Organizational Change.
- Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance.
- Able to lift and move heavy restaurant equipment when needed.
Benefits
- 401K Company Match
- 3 Weeks of PTO
- Holidays and Floating Holidays
- Benefits (Medical, Dental, Vision)
- Company Vehicle and Fuel card
- Repair/Service Tools
- Supplies
- Cellphone
- Training Provided
- Over Time Opportunities
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