• Durchführung von Inbetriebnahmen und Wartungen unserer Wärmepumpen bei Endkundinnen, Endkunden und Anlagenbetreiber:innen • Serviceorientierte Beratung unserer Kund:innen von Heizungsbetrieben telefonisch und vor Ort zur Sicherung unserer Kundenzufriedenheit • Unterstützung Ihrer Kolleg:innen im technischen Außendienst im erweiterten Umkreis Ihres Einsatzgebietes • Übernahme des Bereitschaftsdienstes mit dem Ziel, unseren Kundinnen und Kunden schnellstmöglich zu helfen

• Provide first-line technical support to partners across phone and non-phone channels. • Resolve common product or configuration issues by following standard operating procedures and leveraging internal tools. • Support ticket creators responsible for end customer’s security solution design, implementation, configuration, operation, and maintenance. • Handle inbound cases through phone, email, and other options via ticketing system with minimum backlog and timely follow-ups. • Resolve straightforward technical problems using established communication processes and escalation workflows. • Hold to defined workflows and instructions provided by TSG leadership and senior personnel. • Focus on collaboration and continuous learning with clear paths for advancement through training and performance.

• Provide first-line technical support to partners (VARs) across phone and non-phone channels • Resolving common product or configuration issues by following standard operating procedures • Supporting ticket creators responsible for designing, implementing, configuring, operating, and maintaining end customer’s security solution • Collaborating with TSG leadership and other senior personnel

• Provide first-line technical support to partners (VARs) across phone and non-phone channels. • Resolve common product or configuration issues by following standard operating procedures. • Support ticket creators responsible for designing, implementing, configuring, operating, and maintaining the end customer’s security solution. • Report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote work schedule.