• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. • Complete Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Learn and ensure proper care of tools and test equipment and ensure calibration. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. • Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.

• Het uitvoeren van inbedrijfstellingen • Het uitvoeren van preventief onderhoud en periodieke inspecties aan apparatuur zoals rooftop units, chillers, luchtbehandelingskasten en warmtepompen • Het opsporen en oplossen van storingen, variërend van lekdetectie tot het vervangen van componenten en complete machines, waaronder compressoren • Opstellen en beheren van interventie- en activiteitenrapporten

• Durchführung von Inbetriebnahmen und Wartungen unserer Wärmepumpen bei Endkundinnen, Endkunden und Anlagenbetreiber:innen • Serviceorientierte Beratung unserer Kund:innen von Heizungsbetrieben telefonisch und vor Ort zur Sicherung unserer Kundenzufriedenheit • Unterstützung Ihrer Kolleg:innen im technischen Außendienst im erweiterten Umkreis Ihres Einsatzgebietes • Übernahme des Bereitschaftsdienstes mit dem Ziel, unseren Kundinnen und Kunden schnellstmöglich zu helfen

• Provide first-line technical support to partners across phone and non-phone channels. • Resolve common product or configuration issues by following standard operating procedures and leveraging internal tools. • Support ticket creators responsible for end customer’s security solution design, implementation, configuration, operation, and maintenance. • Handle inbound cases through phone, email, and other options via ticketing system with minimum backlog and timely follow-ups. • Resolve straightforward technical problems using established communication processes and escalation workflows. • Hold to defined workflows and instructions provided by TSG leadership and senior personnel. • Focus on collaboration and continuous learning with clear paths for advancement through training and performance.