Smart Care

• Lead, coach, and develop a team of inside sales representatives to meet and exceed revenue targets • Establish clear performance expectations, KPIs, and accountability measures • Build and execute individualized development plans for each team member, focused on skill growth and career progression • Conduct regular 1:1s, pipeline reviews, and performance evaluations • Run daily sales huddles to review priorities, performance, pipeline activity, and key wins/challenges • Own pipeline creation through outbound prospecting • Forecast sales performance and provide accurate, regular updates to leadership • Identify, implement, and continuously refine processes to streamline sales efforts and improve efficiency • Develop and maintain consistent reporting on team performance, pipeline metrics, and activity levels

• Execute and optimize marketing programs driving brand awareness, lead generation, and customer engagement • Collaborate cross-functionally with sales, product, operations, and leadership teams • Plan, execute, and optimize multi-channel marketing campaigns • Develop and manage marketing content including emails, website pages, case studies, and blogs • Plan and support industry trade shows, conferences, and customer events • Manage and optimize digital channels including website, SEO/SEM, and social media • Track and analyze key performance indicators (KPIs) and prepare reports

• Build relationships with key decision‑makers through integrated outreach (phone, email, and digital channels). • Qualify inbound and outbound leads within assigned target segments, lists, or accounts. • Develop a deep understanding of target markets, buyer personas, and customer pain points. • Conduct proactive lead generation activities to maximize market exposure and identify new opportunities. • Assess prospect needs, budget, timeline, and business challenges to ensure a smooth hand‑off to field sales. • Communicate Smart Care’s value proposition and effectively address objections. • Prepare and deliver detailed hand‑off materials to field sales representatives. • Meet or exceed SQL generation goals, measured by appointments set and opportunities won. • Track all outreach activity, notes, and qualification details in CRM and related tools. • Learn and utilize the sales and marketing technology stack to support outreach, nurturing, and retention. • Support customer retention and same‑customer sales initiatives when needed. • Provide feedback to improve scripts, templates, and outreach processes. • Participate in developing new strategies for customer acquisition, nurturing, and retention.

• Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings • Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion • Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan • Coach and empower Technicians to own their results and provide the tools and resources to achieve them • Identifies the potential in an individual and aligns development activities to their abilities and talents • Manage technician performance through coaching and direction under the guidance of the District Manager • Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets • Work with Parts Department on parts issues, shipping, and delivery • Actively builds strong relationships with key stakeholders in the customer's organization • Proactively works to manage customer relationships to effectively solve issues and demonstrate value

• Coordinate and execute sales training programs, including the rollout and reinforcement of the Sandler sales methodology • Develop, implement, and continuously improve structured onboarding programs for new service and project sales representatives • Partner with sales leadership to ensure new hires ramp quickly and consistently • Support ongoing training and reinforcement of sales systems, tools, and processes to drive adoption and efficiency • Collaborate cross-functionally with leadership, operations, finance, and training teams to align sales initiatives with business goals • Track, monitor, and report on training effectiveness, onboarding progress, and adoption of sales disciplines • Identify performance gaps and recommend scalable solutions to improve productivity and results • Standardize best practices across teams to create a consistent, repeatable sales process • Manage timelines, communications, and deliverables for multiple concurrent sales enablement projects

• Drive revenue & pipeline • Lead & develop sales team • Forecasting & performance management • Sales process & execution discipline • Cross-functional collaboration • Account Growth & customer focus • Industry leadership

• Develop a national strategic account plan (SAP) in support of executing the objectives • Use CRM to sell new customers and identify customer needs • Develop strong advocates and relationships across decision-makers for assigned accounts • Deliver effective sales and business review presentations to key decision makers • Collaborate with Sales and Marketing teams to execute selling strategies • Consistently achieve monthly, quarterly, and annual goals • Conduct research, create sales presentations, develop business cases

• Partner closely with the CEO and executive team on organizational design, workforce strategy, and business transformation initiatives • Drive organizational effectiveness and productivity to support revenue growth, operational scale, and long-term business performance • Lead enterprise change initiatives to support growth, scaling complexity, and evolving business needs • Shape and embed a high-performance culture aligned with business objectives, reinforcing accountability, ownership, and results • Lead and continuously optimize compensation, benefits, and performance frameworks • Align Team Member experience with company performance • Own the end-to-end talent lifecycle from workforce planning and recruiting through development, retention, and exit • Lead strategic workforce planning, aligning headcount, capabilities, and organizational structure to business growth • Sustain talent acquisition as a competitive advantage • Build leadership capability across all levels and establish succession pipelines for critical roles • Ensure scalable HR infrastructure, policies, and systems are in place to support a high-growth organization • Implement data-driven people analytics to inform decision-making • Ensure compliance with all federal, state, and local labor laws • Lead and develop the People function across HR, Talent Acquisition, L&D, and Total Rewards.

• Professional, courteous, and motivated to deliver the highest value service. • Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution. • Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning. • Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation. • Order and schedule delivery of repair parts and maintain inventory. • Follow company policy to accurately record and complete work orders while maintaining accurate documentation. • Effective interaction with internal dispatch, management, warehouse, and technician teams. • Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers. • Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment • Communicate with manufacturers as needed to help with diagnoses and parts identification • Consult with the Technical Assistance Group for technical support while onsite • Install all parts ordered for the customer in a timely and professional manner and in line with company policy • Promote and recommend other services provided by Smart Care to customers when needed • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory • Follow safe work practices and accident prevention procedures • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory • Maintain productivity levels in accordance with company standards