Smart Care

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment • Communicate with manufacturers as needed to help with diagnoses and parts identification • Consult with the Technical Assistance Group for technical support while onsite • Install all parts ordered for the customer in a timely and professional manner and in line with company policy • Promote and recommend other services provided by Smart Care to customers when needed • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory • Follow safe work practices and accident prevention procedures • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory • Maintain productivity levels in accordance with company standards

• Servicing commercial and supermarket refrigeration systems—walk‑ins, freezers, reach‑ins, rack systems, and more. • Performing preventative maintenance to ensure peak equipment performance. • Troubleshooting and repairing systems with confidence and minimal supervision. • Providing excellent customer service while representing Five Star Refrigeration in the field. • Following all safety protocols and maintaining a safe work environment. • Participating in on‑call rotations in a 24/7 service environment (with premium pay for on‑call shifts). • Maintaining accurate service and maintenance records. • Assisting in other service areas when needed to support the team.

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment • Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment including cooking, refrigeration, ware-washing and other specialty food service equipment • Communicate with manufacturers as needed to help with diagnoses and parts identification • Consult with the Technical Assistance Group for technical support while onsite • Install all parts ordered for customers in a timely and professional manner and in line with company policy • Promote and recommend other services provided by Smart Care to customers when needed • Produce accurate and timely administrative documents such as work orders, time reporting, receipts, and truck stock inventory • Follow safe work practices and accident prevention procedures • Maintain a neat and orderly service vehicle along with accurate parts and tool inventory • Maintain productivity levels in accordance with company standards

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics. • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment. • Communicate with manufacturers as needed to help with diagnoses and parts identification. • Consult with the Technical Assistance Group for technical support while onsite. • Install all parts ordered for the customer in a timely and professional manner and in line with company policy. • Promote and recommend other services provided by Smart Care to customers when needed. • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory. • Follow safe work practices and accident prevention procedures. • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory. • Maintain productivity levels in accordance with company standards.

• Diagnose, troubleshoot, and repair commercial food service equipment including: Cooking equipment, Refrigeration systems, Ware-washing equipment, Specialty kitchen equipment • Read and interpret schematics, diagrams, and technical documentation • Communicate with manufacturers and technical support teams for troubleshooting assistance • Complete installations, repairs, service documentation, and inventory management • Provide excellent customer service while partnering with restaurant and hospitality managers

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics. • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment. • Communicate with manufacturers as needed to help with diagnoses and parts identification. • Consult with the Technical Assistance Group for technical support while onsite. • Install all parts ordered for the customer in a timely and professional manner and in line with company policy. • Promote and recommend other services provided by Smart Care to customers when needed. • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory. • Follow safe work practices and accident prevention procedures. • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory. • Maintain productivity levels in accordance with company standards.

• Provide maintenance and repair services for commercial foodservice and refrigeration equipment • Collaborate with customers to understand their equipment needs • Ensure high-quality service delivery

• Service, troubleshoot, and repair commercial and supermarket refrigeration systems • Perform routine and preventive maintenance to ensure system reliability and performance • Diagnose mechanical and electrical issues with minimal supervision • Provide excellent customer service in a 24/7 service environment, including participation in an on-call rotation • Work with multiple refrigerants while maintaining EPA and regulatory compliance • Accurately document service calls, repairs, and maintenance activities

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics. • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment. • Communicate with manufacturers as needed to help with diagnoses and parts identification. • Consult with the Technical Assistance Group for technical support while onsite. • Install all parts ordered for the customer in a timely and professional manner and in line with company policy. • Promote and recommend other services provided by Smart Care to customers when needed. • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory. • Follow safe work practices and accident prevention procedures. • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory. • Maintain productivity levels in accordance with company standards.

• Diagnose, troubleshoot, repair, and maintain commercial refrigeration systems. • Service supermarket rack refrigeration systems, walk-in coolers, freezers, reach-in cases, and related equipment. • Perform preventative maintenance to maximize equipment performance and reliability. • Accurately document service calls, repairs, and maintenance performed. • Communicate professionally with customers while providing outstanding service. • Follow all company and industry safety standards and refrigeration best practices. • Participate in an on-call rotation to support 24/7 emergency service. • Assist with additional service work as needed.