Role Description The ServiceNow Senior Engagement Manager serves as an accountable leader for ServiceNow transformation engagements, responsible for achieving contractual outcomes, realizing measurable business value, maintaining delivery excellence, and building long-term customer relationships while leading multidisciplinary teams through complex platform implementations and operational transformations. Customer-First Mindset - Serve as a primary delivery leader for ServiceNow transformation programs, accountable for customer outcomes, platform adoption, governance, budget performance, and stakeholder satisfaction. - Partner with customer executives and business stakeholders to define ServiceNow roadmaps, business objectives, success criteria, and measurable value realization targets. - Establish governance frameworks that promote platform scalability, security, compliance, operational effectiveness, and alignment with ServiceNow best practices. Strategic Perspective & Judgment - Understand how ServiceNow platform capabilities support enterprise business processes, workflow automation, case management, employee experience, customer operations, and digital transformation initiatives. - Develop long-term platform roadmaps and continuous improvement strategies that maximize business value and platform adoption. Drives for Results - Lead Agile delivery execution for ServiceNow programs including backlog governance, sprint planning, release planning, dependency management, and executive reporting. - Coordinate cross-functional delivery teams consisting of ServiceNow Architects, Business Analysts, Developers, QA resources, and customer stakeholders. - Monitor project health using delivery metrics, platform adoption metrics, business KPIs, risk indicators, and value realization measurements. ServiceNow Platform Leadership - Working knowledge of ServiceNow implementation methodologies, delivery frameworks, governance models, and platform best practices. - Lead projects involving one or more ServiceNow products including ITSM, ITOM, ITAM, CSM, FSO, SPM, HRSD, SecOps, IRM/GRC, CMDB, Knowledge Management, Service Catalog, Employee Center, Integrations, Portals, Reports, Dashboards, Workflow Automation, and AI-enabled capabilities. - Utilize experience supporting ServiceNow program governance including release management, platform standards, testing strategies, deployment planning, and organizational change management. - Ability to partner effectively with ServiceNow architects and technical teams to evaluate solution approaches, manage delivery risks, and drive successful platform outcomes. Qualifications - ServiceNow implementation, consulting, managed services, or platform transformation experience strongly preferred. - ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), PMP, PMI-ACP, SAFe, ITIL, or related certifications preferred. Requirements - Intermediate Level - This is a Permanent position based out of Hanover, MA. Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 23, 2026.

Role Description The Pricing and Contracts Manager is responsible for leading commercial deal support across pricing strategy, contract governance, bid and quote operations, and deal desk activities to enable profitable growth and reduce commercial risk. This role serves as a critical partner to Sales, Finance, Legal, and Operations by ensuring customer opportunities are structured, priced, quoted, and contracted in alignment with company policies, margin expectations, and operational capabilities. This position will oversee three direct reports and will play a key role in standardizing commercial processes, improving deal cycle efficiency, strengthening governance, and supporting the ongoing optimization of CPQ (Configure, Price, Quote) tools and workflows. This position reports to the Director, Commercial Excellence and is part of the Commercial Excellence Team and is fully remote. In this role, you will have the opportunity to: - Lead pricing review and oversee approval processes for customer quotes, bids and contracts. - Perform profitability, sensitivity and risk analyses to support pricing recommendations and decision-making evaluating deal economics, including margin analysis, discounting, and exception management. - Review GPO, IDN and local deal structures, commercial terms, and approvals to ensure compliance with internal policies and delegated authority limits. - Support pricing policy development, governance, training and adherence across commercial team. - Act as a business lead and subject matter expert for CPQ processes, workflows, and user adoption, partnering with Sales Operations, IT, and commercial stakeholders to identify and prioritize CPQ enhancements. - Lead, coach, and develop 3 direct reports responsible for quoting, contracts, and/or bid support activities. Qualifications - Bachelor's Degree in Finance, Accounting, Business or related field; MBA preferred. - 7+ years of finance, business, and analysis experience including use of Enterprise Resource Planning (ERP) systems, CPQ and/or CRM. - Minimum three years prior supervisory experience. - Experience with pricing tools and models. - Proficient MS Office skills (Outlook, Word, Excel, and PowerPoint) with advanced Excel skills to build and review complex financial models. Requirements - 10% travel requirement, including overnight travel. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. - Eligible for bonus/incentive pay.

Role Description We are looking for an experienced Project Manager with 10+ years of proven success in leading end-to-end project delivery. A Program/Project Manager having strong operating maturity, stakeholder management capability, and execution discipline. The role requires strong product ownership, cross-functional alignment, roadmap management, and the ability to drive outcomes across both business and technology stakeholders. Key Responsibilities - Own end-to-end delivery of projects, ensuring timelines, scope, and quality standards are met. - Distribute and prioritize work across cross-functional teams to ensure balanced workloads and smooth execution. - Lead daily stand-ups and provide structured updates on progress, risks, and dependencies. - Act as the single point of accountability for project execution, stakeholder alignment, and issue resolution. - Drive project planning, sprint management, milestone tracking, and reporting. - Identify risks early and implement mitigation plans proactively. - Collaborate closely with engineering, product, and business teams to ensure alignment. - Maintain documentation, status reports, dashboards, and communication cadence with leadership. - Ensure delivery governance, compliance, and process adherence throughout the project lifecycle. Qualifications - 10+ years of experience in project management, preferably in technology or engineering environments. - Strong expertise in Agile/Scrum practices, sprint planning, and daily Agile ceremonies. - Proven ability to lead teams, remove blockers, and drive accountability. - Excellent communication, stakeholder management, and conflict-resolution skills. - Strong analytical and organizational capabilities with attention to detail. - Experience using project management tools such as Jira, Azure DevOps, Asana, or similar. Preferred Qualifications - PMP, CSM, SAFe, or similar certifications. - Experience managing distributed or cross-functional teams. - Background in software development, cloud, or digital transformation projects.

Role Description The Latam Distributor Manager plays a key role in the commercial success of the business. This person serves as the main point of contact between distributors and internal teams, drives process improvements, develops and implements growth strategies across countries and market segments, and supports the commercial activities of our partners. The ideal candidate is approachable, highly organized, and comfortable working across cultures. They should be able to understand the nuances of different markets, manage multiple priorities effectively, and remain focused in a fast-paced, high-pressure environment. This is a remote role that offers flexibility while requiring up to 50% travel to support business needs. In this role, a typical day will look like: - Comply with and enforce compliance with our Channel Partner Tool Kit or any other tool that ensures ethics with our compliance standards. - Act as the interface between Distributors, DSMs, and all internal functions (i.e., Customer Service, Operations, Finance) on all day-to-day distribution issues. - Have an overview and understanding of each country. - Daily management of campaigns and promotions with all Distributors. - Conduct regular updates to directors and Senior Leaders within the business on regional Distribution activities via Growth War Room, ensuring maintenance of daily management, funnel management, and presentation of GWR activities. - Design and implement processes to drive improved integration of Distribution management in SFDC when applicable. - Be the interface with Operations functions for order prioritization. - Implement and drive processes to ensure improved management and understanding of lead times with our distributors. - Conduct research on market trends and support product launches and networking events. - Perform regular inventory checks. - Support our distributor network with business agreement and penetration for our LNAs and GSAs. Qualifications - 5 years’ experience in commercial functions at Latam region. - Degree in marketing, business or equivalent. - Managing cross-functional teams in a matrix organization. - Resilience and a high degree of professionalism. - Account Management, Funnel management, M&A experience would be a plus. - Strong multitasking skills. - Excellent negotiation and networking skills. - Good time management. - Ability to collaborate effectively at all levels of the organization. - Excellent record-keeping skills. Benefits - Flexible working hours. - Professional onboarding and training options. - Powerful team looking forward to working with you. - Career coaching and development opportunities. - Health benefits. - 401(k).