• Perform advanced troubleshooting and repair on customer equipment • Perform installation, validation and maintenance on assigned equipment • Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members • Technical expert for escalations and FMI's for one or more modalities • Lead communications with customers and serve as escalation point for customer related concerns, including installations • Own customer issues from dispatch or identification of issue to resolution • Proactively engage with other team members to ensure appropriate solution for the customer • Co-lead regular team or modality meetings as required • Assist Area Service Leader in creating growth and/or deployment strategies • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues • May include application training of clinical or scientific staff on designated equipment

Role Description Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. - Installs and optimizes hardware/software/network products and configurations at customer sites. - Diagnoses and resolves product performance problems. - Performs maintenance and repair services. - Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. - Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. - Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. - Serves as an internal resource on technical issues and manages product escalations. - Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. - May have knowledge of third-party products. - May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. - May train other field engineers or customers. - May calibrate equipment on-site for large volume customers. - May qualify leads. - Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. - Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Qualifications - Bachelor's or Master's Degree or equivalent. - Post-graduate, certification and/or license may be required. - Typically, at least 4+ years relevant experience for entry into this level. Requirements - Travel Required: 100% of the Time - Shift: Day - Duration: No End Date - Job Function: Services & Support Benefits - This job has a full time weekly schedule. - Includes the option to work remotely. - Pay ranges are determined by role, level, and location. - Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. - During the hiring process, a recruiter can share more about the specific pay range for a preferred location. - Pay and benefit information by country are available at: Agilent Careers

• Professional, courteous, and motivated to deliver the highest value service. • Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution. • Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning. • Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation. • Order and schedule delivery of repair parts and maintain inventory. • Follow company policy to accurately record and complete work orders while maintaining accurate documentation. • Effective interaction with internal dispatch, management, warehouse, and technician teams. • Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers. • Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

• Durchführung von Wartungen, Inspektionen und Instandsetzungsarbeiten an Anlagentypen • Inbetriebnahme und Übergabe von Anlagen sowie Anleitung von Fremdpersonal • Fehleranalysen und Störungsbeseitigungen im Rahmen der Rufbereitschaft • Erstellung technischer Dokumentationen und Serviceberichte