Mountain America Credit Union logo
Mountain America Credit Union

Guiding You Forward. Equal Housing Lender. Insured by NCUA.

Business Services Merchant Program Manager

Program ManagerProgram ManagerFull TimeRemoteLeadTeam 1,001-5,000Since 1930sH1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Business Services Merchant Program Manager

Mountain America Credit Union

Role Description Works with business members and business account executives to provide merchant processing sales and operational support. - Responsible for managing the merchant processing program in partnership with a vendor. - Provides sales coaching and feedback to Business Account Executives around the merchant product. - Serves as the departmental expert in administering the operation of the Merchant Services Program. - Manages and creates new merchant accounts, counseling users on the features and benefits of various merchant services products, including payment gateway (i.e. web portals, point of sale systems, interactive voice response, and electronic payment technology), as well as merchant processing requirements, costs, and procedures. - Provides technical support for the resolution of merchant services processing, hardware, software, and network issues. - Troubleshoots issues related to internal/external merchant services file transmissions. - Collects, interprets, and analyzes data; prepares reports containing findings, conclusions, and recommendations for member proposals and internal reports. - Oversees ongoing user training programs. - Familiar with First Data reporting and servicing applications including but not limited to Marketplace, Business Track, Co Pilot, and Sourcepoint. - Works directly with the entire business services team on product knowledge and operational training. - Works directly with vendor on escalated service issues. - Responsible for review and maintenance of policy and procedure and managing vendor policy and procedure changes. - Helps management set goals and targets for the program. - Works with the AVP of Business Services to devise and implement merchant strategy. - Performs other duties as assigned. Qualifications - 3+ years of experience in card processing/merchant service operations, OR an equivalent combination of education and experience. - Associates degree or higher is a plus for the role; however, it is not required. - Strong understanding of technology and web browser interfaces. Requirements - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. - Extensive personal contact with others, usually of a personal or sensitive nature. - Ability to motivate or influence others. - Ability to read, understand, and carry out instructions in written and oral form. - General computer skills including word processing, spreadsheet, and Outlook. - Ability to understand financial statement analysis (income statement and balance sheet) and cash flow. - Excellent written and verbal presentation skills. - Ability to make solicitation calls on the phone. Benefits - This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person. - Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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