• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. • Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite. • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies. • Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed. • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value. • Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts. • Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio. • Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed. • Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.

Role Description LeadIQ is seeking a highly motivated and experienced Account Manager to join the go-to-market team. The Account Manager will own and grow revenue across our existing customer base through both retention and expansion. This role is focused on long-term customer value — working both directly with customers and through key partner channels to increase the value extracted from LeadIQ as a customer and foster long-term relationships and growth. - Own retention and expansion for a defined portfolio of LeadIQ customers - Drive net revenue retention (NRR) through renewal, upsell, and cross-sell opportunity closure - Identify expansion opportunities across new teams, roles, departments, and use cases as our customers grow and evolve - Manage renewals end-to-end, ensuring a smooth and proactive customer experience hinged on value creation and realization - Work with partner channels to source and close expansion opportunities - Build and execute strategic account plans that align LeadIQ’s value to each customer’s GTM priorities Qualifications - High agency: you take ownership of outcomes and proactively drive growth - Proven experience managing and growing a book of B2B SaaS customers - Strong understanding of modern go-to-market motions and sales development workflows - Ability to uncover expansion opportunities through discovery, usage signals, and stakeholder mapping - Track record of high achievement, quota attainment, and strong work ethic Benefits - Flexible PTO and sick leave - $700 annual medical reimbursement - $35 monthly internet stipend - Flexible work schedule with fully remote work - Professional development and growth opportunities within a dynamic and fast-paced environment Company Description LeadIQ is a fast-growing Series B funded technology company headquartered in the Bay Area and Singapore that provides innovative lead generation and sales prospecting solutions. Our cutting-edge platform empowers sales teams to streamline their workflow, accelerate lead generation, and drive revenue growth. We work with a diverse range of clients, from startups to mid-sized enterprises, helping them achieve their sales goals and drive customer success.

• Manage a portfolio of strategic clients. • Develop account business and growth plans. • Lead commercial negotiations, price adjustments and strategic agreements. • Prospect new opportunities within large retail chains. • Prepare market, competitor and consumer behavior analyses. • Manage sell-in and sell-out KPIs. • Identify opportunities to expand the product mix. • Support product development with market insights. • Work together with Trade Marketing on commercial execution. • Monitor product display, planogram compliance and on-shelf presence. • Track out-of-stock, inventory turnover and profitability indicators by category. • Coordinate interfaces between Sales, Marketing, Supply Chain, Logistics, Finance, After-Sales Service and R&D. • Act proactively in managing chargebacks, returns and customer complaints. • Monitor logistical performance and service level compliance (OTIF, delivery lead time, stockouts and chargebacks).

• Build and run the partnerships pipeline for new product lines • Lead insurance carrier and partner conversations independently • Design creative deal structures for non-standard partners • Own partner success post-close and collaborate with internal teams • Contribute to vertical strategy based on partner insights