• Partner with the Head of Payroll to challenge, shape, and deliver features that align with SAMpeople's strategic business goals. • Define clear problem statements and hypotheses based on payroll stakeholder feedback and regulatory research, ensuring every initiative delivers measurable value. • Proactively map and manage functional cross-team dependencies to keep development cycles running smoothly and risk-free. • Decompose high-level strategic initiatives into detailed user stories, comprehensive functional specifications, and rigorous acceptance criteria. • Document complex current and future-state workflows using data flow diagrams, sequence diagrams, and process models. • Establish precise business rules, data validations, and error-handling scenarios to guide the engineering team toward robust, high-quality technical builds. • Validate the technical feasibility of potential solutions early by partnering with Engineering and Product Design to isolate architectural assumptions and risks. • Audit and align product requirements with strict data protection regulations and industry-standard payment security frameworks (including PCI compliance). • Coordinate iterative development cycles alongside the Head of Payroll, actively driving agile ceremonies to optimise team delivery velocity. • Triage escalated bugs, complex functional queries, and high-priority business issues as the primary technical point of contact. • Partner with the Head of Payroll to strike the perfect balance between maintenance work, technical debt, and exciting new functional enhancements.

• Respond to technical incidents with defined SLA compliance • Diagnose and resolve complex technical issues across the AI stack • Escalate critical issues to appropriate technical teams when needed • Document incident resolutions and maintain knowledge base • Adopt latest monitoring tools and support methodologies • Implement standards and innovation in support processes • Collaborate with delivery teams to improve solution reliability • Provide technical feasibility input during solution design • Act as technical expert during customer escalations • Provide clear communication on incident status and resolutions • Deliver technical guidance on system optimization and best practices • Monitor AI solution performance across all customer environments • Implement proactive monitoring systems and alerting mechanisms • Perform regular health checks and preventive maintenance activities • Track system metrics and identify performance optimization opportunities

• Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software • Have patience and compassion for working with healthcare providers who need assistance • Investigate and document product performance and failure information • Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues • Test new versions of hardware and software • Be willing to be a super user of all Nox Medical products • Perform complaints documentation and handling

Role Description This position is central to the missionaries' role to 'Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.' - Teachers are an entry support level individual contributor. - Helps train missionaries in a variety of settings and topics. - Training may include: - Language skills - Gospel doctrine/Preach My Gospel instruction - Missionary skill development - May train both junior and senior missionaries before they enter the MTC, while at the MTC, and after leaving the MTC. - Follow an approved curriculum and may be selected to participate in pilots and initiatives. Company Description