Role Description The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. - Provide basic technical support to customers who are experiencing technical issues with their products or services - Identify and troubleshoot technical problems, and provide timely and effective solutions to customers - Communicate technical solutions to non-technical customers in a clear and concise manner - Ensure accurate ticket triaging - Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed - Escalate complex issues to higher-level team members as necessary - Document customer interactions and technical issues in a customer relationship management (CRM) system - Provide excellent customer service to ensure customer satisfaction and loyalty - Adhere to company policies and procedures - Meet or exceed performance targets for related KPIs - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules - Collaborate with other departments as needed to resolve customer issues - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times - Perform other duties as assigned Qualifications - 6 months experience in a technical support role or equivalent preferred - Good communication skills, both verbal and written - Ability to communicate technical information to a non-technical audience - Critical thinking skills - Proficiency in using computer applications and software - Experience using a CRM preferred - Preferred SaaS but not required - Browser and software troubleshooting experience Benefits - Competitive compensation - Adherence to government-mandated benefits - Retirement Savings Program with Company Matching - Life Insurance - HMO on day 1 - Paid time off, birthday leave - Bonus and incentive plans - Opportunities for skills training and personal and professional development - Employee Referral Program - Beautiful office space - Free lunch provided daily

• Prestar atendimento técnico especializado a clientes usuários do sistema Questor; • Orientar clientes em rotinas fiscais, contábeis e obrigações acessórias dentro do sistema; • Conduzir atendimentos com postura consultiva, didática e resolutiva; • Trabalhar em conjunto com a equipe interna para solução de casos técnicos; • Contribuir para a melhoria contínua dos processos de atendimento.

Role Description UPMC Corporate Revenue Cycle is hiring a Coder III to join our Coding Department! This position will be a work-from-home position working Monday through Friday during business hours. This position will be working on inpatient codes. As the Coder II, Technical you will code all inpatient accounts, ICD10 diagnoses, and PCS procedures. - Code all diagnoses and procedures by assigning and verifying the proper ICD-10-CM and PCS codes following review of the medical record in the electronic health record. - Assign the principal and secondary diagnoses and procedures by thoroughly reviewing all documentation in the EHR available at the time of coding adhering to Official Coding Guidelines. - Review coding for accuracy and completeness prior to submission to billing system utilizing CCI edits as published in Optum. - Utilize standard coding guidelines, principles and coding clinics to assign the appropriate ICD10-CM and PCS codes for all record types to ensure accurate reimbursement. - Adhere to internal department policies and procedures to ensure efficient work processes. - Actively participate in monthly coding meetings and share ideas and suggestions for operational improvements. - Maintain continuing education by attending seminars, reviewing guidelines and updated coding clinics. - Make forward progress within the training period toward meeting coding accuracy. - Meet appropriate coding productivity standards within the time frame established by management staff. - Utilize computer applications and resources essential to completing the coding process efficiently, such as the Optum coding application. - If applicable, abstract required medical and demographic information from the medical record and enter the data into the appropriate information system to ensure accuracy of the database. - Correct any data to be in error after reviewing the electronic health record and comparing with system entries. - Refer problem accounts to appropriate coding or management personnel for resolution. - Complete work assignments in a timely manner and understand the workflow of the department. - Maintain daily productivity statistics and submit a weekly productivity sheet to management clearly indicating the number of hours worked, the number of coding hours, the number of average charts per hour, and number of minutes/hours spent on non-coding tasks. - Identify incomplete documentation in the medical record and recommend a physician query to obtain missing documentation and/or clarification to accurately complete the coding process. - Consult with DRG Specialist when applicable during query process. Qualifications - High School or GED equivalent. - Two years of hospital coding experience. - Completed an AHIMA or AACP-certified Coding program or certificate, Bidwell Training School or equivalent program with a curriculum that includes Anatomy and Physiology, Pharmacology, Pathophysiology, Medical Terminology, ICD-9-CM/ICD-10 and CPT Coding Guidelines and Procedures. - Experience with PCS codes is preferred. - Inpatient: Pharmacology & pathophysiology coursework required. Requirements - Eligible for RHIA, RHIT, CCS. - Act 34. Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.

Role Description Vous devez être résident du Canada pour être éligible pour ce rôle. De préférence au Québec. Nous recherchons un Spécialiste du Support Client (Produit SaaS) passionné pour soutenir notre équipe en pleine croissance. Vous serez responsable de soutenir les besoins quotidiens de nos clients en leur offrant une expérience de qualité supérieure. Vous aiderez à résoudre des problèmes techniques, répondrez aux demandes des clients et collaborerez avec nos équipes produit et ingénierie pour assurer leur satisfaction et maximiser leur utilisation de notre plateforme. Qualifications - 2-4 ans d'expérience en service client B2B, de préférence dans un environnement SaaS ou technologique - Bilingue en français et anglais (l'espagnol est un atout) - Disponibilité à travailler le week-end (Sur appel seulement, en rotation 1 semaine sur 3) - Excellentes compétences en communication écrite et orale en français et anglais - Aisance avec les technologies web et les plateformes SaaS - Expérience avec les systèmes de ticketing et les outils de support client (ex: Intercom, Zendesk, etc) - Expérience en escalation avec les équipes techniques et la création de ticket Jira - Capacité à travailler de manière autonome et à gérer plusieurs priorités - Connaissance de l'industrie du fitness/bien-être (professionnelle ou personnelle) Requirements - Ownership : Prend des initiatives et assume la responsabilité des résultats du début à la fin - Rigoureux et méthodique : Teste et vérifie avant de conclure. Ne présume pas, investigue - Orienté relations : Construit la confiance et des connexions significatives avec les clients, s'assure que les prochaines étapes sont toujours claires - Curieux et apprend rapidement : S'adapte rapidement, approfondit sa connaissance du produit de manière autonome et aime les nouveaux défis - Esprit d'équipe : Approche collaborative avec de fortes compétences inter-fonctionnelles - Résilient et adaptable : Prospère dans un environnement de startup en évolution rapide - Attitude positive : Maintient l'optimisme et intègre activement les commentaires pour progresser Benefits - Salaire compétitif - 100% remote avec possibilité de venir au bureau situé au DIX30 à Brossard - Accès direct à l'équipe dirigeante et opportunités de développement professionnel - Environnement de travail dynamique et flexible, entouré d'une équipe efficace et motivante - Assurance collectives