• Respond to technical incidents with defined SLA compliance • Diagnose and resolve complex technical issues across the AI stack • Escalate critical issues to appropriate technical teams when needed • Document incident resolutions and maintain knowledge base • Adopt latest monitoring tools and support methodologies • Implement standards and innovation in support processes • Collaborate with delivery teams to improve solution reliability • Provide technical feasibility input during solution design • Act as technical expert during customer escalations • Provide clear communication on incident status and resolutions • Deliver technical guidance on system optimization and best practices • Monitor AI solution performance across all customer environments • Implement proactive monitoring systems and alerting mechanisms • Perform regular health checks and preventive maintenance activities • Track system metrics and identify performance optimization opportunities

• Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software • Have patience and compassion for working with healthcare providers who need assistance • Investigate and document product performance and failure information • Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues • Test new versions of hardware and software • Be willing to be a super user of all Nox Medical products • Perform complaints documentation and handling

Role Description This position is central to the missionaries' role to 'Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.' - Teachers are an entry support level individual contributor. - Helps train missionaries in a variety of settings and topics. - Training may include: - Language skills - Gospel doctrine/Preach My Gospel instruction - Missionary skill development - May train both junior and senior missionaries before they enter the MTC, while at the MTC, and after leaving the MTC. - Follow an approved curriculum and may be selected to participate in pilots and initiatives. Company Description

Role Description The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. - Provide basic technical support to customers who are experiencing technical issues with their products or services - Identify and troubleshoot technical problems, and provide timely and effective solutions to customers - Communicate technical solutions to non-technical customers in a clear and concise manner - Ensure accurate ticket triaging - Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed - Escalate complex issues to higher-level team members as necessary - Document customer interactions and technical issues in a customer relationship management (CRM) system - Provide excellent customer service to ensure customer satisfaction and loyalty - Adhere to company policies and procedures - Meet or exceed performance targets for related KPIs - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules - Collaborate with other departments as needed to resolve customer issues - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times - Perform other duties as assigned Qualifications - 6 months experience in a technical support role or equivalent preferred - Good communication skills, both verbal and written - Ability to communicate technical information to a non-technical audience - Critical thinking skills - Proficiency in using computer applications and software - Experience using a CRM preferred - Preferred SaaS but not required - Browser and software troubleshooting experience Benefits - Competitive compensation - Adherence to government-mandated benefits - Retirement Savings Program with Company Matching - Life Insurance - HMO on day 1 - Paid time off, birthday leave - Bonus and incentive plans - Opportunities for skills training and personal and professional development - Employee Referral Program - Beautiful office space - Free lunch provided daily