Arbor Education

• Partner with the Head of Payroll to challenge, shape, and deliver features that align with SAMpeople's strategic business goals. • Define clear problem statements and hypotheses based on payroll stakeholder feedback and regulatory research, ensuring every initiative delivers measurable value. • Proactively map and manage functional cross-team dependencies to keep development cycles running smoothly and risk-free. • Decompose high-level strategic initiatives into detailed user stories, comprehensive functional specifications, and rigorous acceptance criteria. • Document complex current and future-state workflows using data flow diagrams, sequence diagrams, and process models. • Establish precise business rules, data validations, and error-handling scenarios to guide the engineering team toward robust, high-quality technical builds. • Validate the technical feasibility of potential solutions early by partnering with Engineering and Product Design to isolate architectural assumptions and risks. • Audit and align product requirements with strict data protection regulations and industry-standard payment security frameworks (including PCI compliance). • Coordinate iterative development cycles alongside the Head of Payroll, actively driving agile ceremonies to optimise team delivery velocity. • Triage escalated bugs, complex functional queries, and high-priority business issues as the primary technical point of contact. • Partner with the Head of Payroll to strike the perfect balance between maintenance work, technical debt, and exciting new functional enhancements.

• Work closely with the Engineering Manager, Tech Lead, QA Engineer, and Product Manager to help solutionise feature requests • Lead the creation of detailed documentation for new feature developments, incorporating diagrams for comprehensive project understanding. • Drive the development and implementation of advanced tests around new features, ensuring the highest standards of test coverage and reliability. • Demonstrate expertise in producing well-architected, efficient, and scalable code using industry-leading design patterns and methodologies. • Take a leadership role in code reviews and pair programming sessions, guiding and mentoring colleagues towards excellence. • Lead and actively participate in tech-talks, workshops, and team-based learning initiatives, ensuring knowledge is disseminated effectively across the team.

• Collaborate with the Payments Senior Product Manager to shape, challenge and deliver a strategic product roadmap aligned with company goals • Define problems and hypotheses based on customer needs and feedback, ensuring alignment with the product strategy. • Work with Engineering and Product Design to identify assumptions, risks and validate feasibility of potential solutions • Support the Payments Senior Product Manager in planning and coordinating the delivery of product development, through iterative sprint cycles and regular team ceremonies • Decompose high-level product initiatives into detailed user stories, functional specifications and acceptance criteria • Define detailed business rules, data validations, and error-handling scenarios to ensure robust technical solutions • Document current and future-state workflows using data flow diagrams, sequence diagrams, and system schemas to guide the engineering team • Collaborate with security and compliance stakeholders to ensure product requirements meet data protection regulations and payment security frameworks (e.g. PCI compliance) • Proactively identify, track and manage technical cross-team dependencies that could impact the product roadmap • Use data-driven iteration and testing to measure impact and inform adjustments. • Act as the primary technical point of contact for the 2nd Line Support team, reviewing and triaging escalated bugs, system behaviour queries and high-priority customer issues. • Partner with the Payments Senior Product Manager to prioritise support work, ensuring the resolution of bugs, maintenance and technical debt is balanced against strategic roadmap delivery. • Champion a user-centric approach using feedback, metrics, and research to inform product decisions. • Proactively communicate with stakeholders on milestones, progress, and adjustments to your plans. • Foster collaboration, communication, and a culture of shared learning within the team and across departments.

Role Description Arbor MIS helps over 12,000 schools across the UK to manage everything from attendance and assessment, to clubs and trips and timetabling. It plays a fundamental role in supporting our mission of transforming the way that schools work, by taking away traditional school admin work and giving staff back the time to focus on what matters most, their students. We are looking for an analytical, empathetic and highly collaborative Technical Business Analyst to join our Payments product team. Arbor Payments enables schools to go fully cashless, managing bookings and payments for clubs, trips, meals and their online school shop. As a Technical Business Analyst, you will work alongside a Senior Product Manager to scope, refine and deliver the product roadmap. We’ll expect you to build a deep understanding of user needs and the market landscape, which will underpin your decision making. In our experience, no two Product people are the same. We aim to complement each other’s strengths and weaknesses, to help each other learn and grow, and to succeed together. We want to hire people who aren’t exactly like us. And we want to shape our roles to match the people who want to work here. So don’t worry if you don’t exactly fit our description – if you’re excited about this role, we want to meet you! Core Responsibilities - Collaborate with the Payments Senior Product Manager to shape, challenge and deliver a strategic product roadmap aligned with company goals. - Define problems and hypotheses based on customer needs and feedback, ensuring alignment with the product strategy. - Work with Engineering and Product Design to identify assumptions, risks and validate feasibility of potential solutions. - Support the Payments Senior Product Manager in planning and coordinating the delivery of product development, through iterative sprint cycles and regular team ceremonies. - Decompose high-level product initiatives into detailed user stories, functional specifications and acceptance criteria. - Define detailed business rules, data validations, and error-handling scenarios to ensure robust technical solutions. - Document current and future-state workflows using data flow diagrams, sequence diagrams, and system schemas to guide the engineering team. - Collaborate with security and compliance stakeholders to ensure product requirements meet data protection regulations and payment security frameworks (e.g. PCI compliance). - Proactively identify, track and manage technical cross-team dependencies that could impact the product roadmap. - Use data-driven iteration and testing to measure impact and inform adjustments. - Act as the primary technical point of contact for the 2nd Line Support team, reviewing and triaging escalated bugs, system behaviour queries and high-priority customer issues. - Partner with the Payments Senior Product Manager to prioritise support work, ensuring the resolution of bugs, maintenance and technical debt is balanced against strategic roadmap delivery. - Champion a user-centric approach using feedback, metrics, and research to inform product decisions. - Proactively communicate with stakeholders on milestones, progress, and adjustments to your plans. - Foster collaboration, communication, and a culture of shared learning within the team and across departments. Qualifications - Proven experience working in a technical business analysis role, with cross-functional teams, including engineering, design, and customer success. - Experience working on complex technical requirements across multiple domains. - Comfortable working with remote teams. - Passion for building user-centric products that make a difference. - Ability to effectively leverage data and metrics to make informed decisions. - Exemplary communication skills; ability to persuade and provide compelling rationale for decisions. - Proven experience working on payments products. - Experience in the Payments, Finance or EdTech sector is desirable. - Someone who thrives in a fast paced, AI-native environment with multiple internal stakeholders and high levels of collaboration. Benefits - The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day. - A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! - 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas. - Life Assurance paid out at 3x annual salary. - Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks. - Private Dental Insurance with Bupa. - Salary sacrifice Pension provided by Scottish Widows. - Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay. - 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! - Access to services such as Calm and Bippit (financial wellbeing coaching). - All of our roles champion flexible working and we are happy to discuss what this means to you. - Social committees that plan team, office and company wide events to bring people together and celebrate success. - Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc). - Volunteer with a charity of your choice for a day each year. - Dog friendly offices! Interview Process - Phone screen - 1st stage - 2nd stage

• Oversee the development and implementation of front-end features and improvements that enhance Arbor’s front-end systems, in collaboration with stakeholders in Design and Product, setting a high standard for the team’s output. • Collaborate closely with other Tech Leads, fostering a cohesive and high-performing engineering organization. • Collaborate with cross-functional teams to support and guide the development of new features, ensuring that all new components align with the organisation’s Design System and UX strategy, and maintain a cohesive user experience across the product. • Take a leadership role in solutionizing complex feature requests, ensuring alignment with the team's architectural decisions and contributing to wider team responsibilities. • Drive the creation of detailed and strategic documentation for new feature developments, emphasizing architectural considerations and alignment with the overall technology strategy. • Lead and drive the usage of advanced testing practices, ensuring that the team maintains a high standard of test coverage and reliability, in-line with the organisation’s QE practices. • Produce well-architected, efficient, and scalable code, serving as a role model for engineering best practices.

Role Description We are looking for an experienced and creative Front-End Technical Lead to join our Engineering team and take ownership of software architecture decisions and provide leadership in mentoring and technical development. The remit and focus of the role is to be accountable for guiding the team towards technical excellence, ensuring the successful delivery of projects, and contributing to the overall strategic vision of the technology landscape. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re collaborative and a customer-centric Engineer, this is the role for you. Core Responsibilities - Oversee the development and implementation of front-end features and improvements that enhance Arbor’s front-end systems, in collaboration with stakeholders in Design and Product, setting a high standard for the team’s output. - Collaborate closely with other Tech Leads, fostering a cohesive and high-performing engineering organization. - Collaborate with cross-functional teams to support and guide the development of new features, ensuring that all new components align with the organisation’s Design System and UX strategy, and maintain a cohesive user experience across the product. - Take a leadership role in solutionizing complex feature requests, ensuring alignment with the team's architectural decisions and contributing to wider team responsibilities. - Drive the creation of detailed and strategic documentation for new feature developments, emphasizing architectural considerations and alignment with the overall technology strategy. - Lead and drive the usage of advanced testing practices, ensuring that the team maintains a high standard of test coverage and reliability, in-line with the organisation’s QE practices. - Produce well-architected, efficient, and scalable code, serving as a role model for engineering best practices. Qualifications - Extensive experience with React, along with a strong proficiency in Javascript and Typescript, HTML and CSS. - Proficiency with front-end build tools. - Advanced understanding and application of software engineering principles, including SOLID, DRY, etc. - Understanding APIs, data fetching strategies, and how to efficiently manage data flow between the client and server. - Leadership experience, showcasing the ability to guide teams, make architectural decisions, and drive technical excellence. - A team player, willing to muck in and help others when needed, a driven personality who asks questions and actively participates in discussions. - Good written and spoken English for effective communication and presentation. - Considerable experience in software development. Bonus Skills - Understanding of accessibility standards (WCAG). - Experience with PHP or related backend technologies. - Experience with enterprise-level solutions and large-scale system architectures, contributing to high-level decision-making. - Familiarity with Scrum methodology or other agile development processes. - Experience with cloud computing. - Experience with Docker and containerisation. - Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design, Test-Driven Development, etc. Benefits - The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day. - A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! - 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company-wide days given over Easter, Summer & Christmas. - Life Assurance paid out at 3x annual salary. - Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks. - Private Dental Insurance with Bupa. - Salary sacrifice Pension provided by Scottish Widows. - Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay. - 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! - Access to services such as Calm and Bippit (financial wellbeing coaching). - All of our roles champion flexible working and we are happy to discuss what this means to you. - Social committees that plan team, office and company-wide events to bring people together and celebrate success. - Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc). - Volunteer with a charity of your choice for a day each year. - Dog friendly offices! Interview Process - Phone screen - 1st stage - 2nd stage Company Description Arbor Education is an equal opportunities organisation. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

• Collaborate with stakeholders to pinpoint security enhancements across platform architecture and infrastructure, devising and executing strategic plans for implementation • Work closely with the Platform team to embed robust security processes, controls, and tooling across all system components • Threat model new and existing systems — including AI/LLM-enabled features and agentic workflows — and translate findings into prioritised, actionable work • Strengthen our software supply chain: dependency and base-image hygiene, SBOM generation, artefact signing and provenance, and the pinning of third-party actions and packages • Secure the use of AI across the SDLC, ensuring agentic coding tools, assistants, and MCP integrations operate within safe, well-scoped, and auditable boundaries • Contribute to the evolution of deployment frameworks, emphasising security, deployment speed, and system stability • Elevate platform security through strong secrets management and the safe handling of sensitive information • Play an active role in incident response, resolution, and blameless post-mortems, facilitating continuous improvement • Participate in knowledge-sharing initiatives, including tech-talks and team-based learning sessions • Maintain meticulous, current documentation — playbooks, runbooks, and comprehensive systems documentation — to facilitate knowledge dissemination

Role Description We are looking for an experienced and diligent Senior DevSecOps Engineer to join our DevSecOps team and help us secure the resilience, integrity, and performance of the Arbor platform as it scales — including the AI-enabled systems and developer tooling now central to how we build and operate. The remit and focus of the role is to combine deep security engineering with a secure-by-design mindset, using metrics, automation, and threat modelling to drive measurable improvements. Working closely with architecture, platform, and engineering teams, you will continuously harden our infrastructure, our software supply chain, and the AI systems and agents increasingly embedded across our products and workflows. - Collaborate with stakeholders to pinpoint security enhancements across platform architecture and infrastructure, devising and executing strategic plans for implementation. - Work closely with the Platform team to embed robust security processes, controls, and tooling across all system components. - Threat model new and existing systems — including AI/LLM-enabled features and agentic workflows — and translate findings into prioritised, actionable work. - Strengthen our software supply chain: dependency and base-image hygiene, SBOM generation, artefact signing and provenance, and the pinning of third-party actions and packages. - Secure the use of AI across the SDLC, ensuring agentic coding tools, assistants, and MCP integrations operate within safe, well-scoped, and auditable boundaries. - Contribute to the evolution of deployment frameworks, emphasising security, deployment speed, and system stability. - Elevate platform security through strong secrets management and the safe handling of sensitive information. - Play an active role in incident response, resolution, and blameless post-mortems, facilitating continuous improvement. - Participate in knowledge-sharing initiatives, including tech-talks and team-based learning sessions. - Maintain meticulous, current documentation — playbooks, runbooks, and comprehensive systems documentation — to facilitate knowledge dissemination. Qualifications - Extensive experience in cyber security and associated engineering practices. - Vulnerability management and remediation at scale. - Proven track record in DevOps / DevSecOps engineering within large-scale platforms. - Proficiency in distributed cloud systems, particularly Amazon Web Services. - Expertise in Infrastructure as Code (IaC) tooling such as Terraform and CloudFormation. - Experience with languages such as PHP, Bash, or Python. - Experience with Docker and containerisation, with a working understanding of container and runtime security. - Software supply-chain security: SBOMs, dependency scanning, and artefact signing / provenance (e.g. SLSA, Sigstore). - Secrets management and detection (e.g. Vault, cloud-native secret stores, secret-scanning in CI). - Security tooling across the SDLC: SAST, DAST, SCA, IaC scanning, and container scanning (e.g. Snyk, Trivy). - Policy-as-code and guardrails (e.g. OPA / Conftest), with an identity-centric / zero-trust approach to access. - Familiarity with monitoring and detection tooling like DataDog, Prometheus, or similar platforms. - A proactive problem-solving attitude coupled with strong teamwork and communication skills. - Exceptional proficiency in written and spoken English to effectively articulate ideas and concepts. - AI security and safe AI usage. - Practical understanding of AI/LLM security risks and their mitigations — e.g. prompt injection, jailbreaks, insecure output handling, sensitive-data leakage, and excessive agency (aligned to the OWASP Top 10 for LLM Applications). - Experience securing AI-assisted and agentic development tooling: scoping permissions, sandboxing, logging and audit, and preventing secret or data exfiltration through AI agents and MCP servers. - Familiarity with AI threat modelling and adversarial techniques (e.g. MITRE ATLAS) and with conducting or supporting AI-aware red teaming. - Awareness of AI governance and assurance frameworks (e.g. NIST AI RMF, ISO/IEC 42001) and how they intersect with data-protection obligations for a multi-tenant platform handling children's data. - Confident, responsible use of AI tooling to accelerate security work — triage, detection engineering, code review, and documentation — while understanding and accounting for its limitations. Bonus Skills - Past experience with enterprise solutions running at scale. - Familiarity with kanban and agile development processes. - Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design, Test-Driven Development, etc. - Experience with compliance frameworks relevant to EdTech (e.g. NIST CSF, ISO 27001, SOC 2, UK GDPR). - Relevant certifications (e.g. AWS Security Specialty, OSCP, or AI security / governance credentials). Benefits - The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day. - A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! - 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company-wide days given over Easter, Summer & Christmas. - Life Assurance paid out at 3x annual salary. - Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks. - Private Dental Insurance with Bupa. - Salary sacrifice Pension provided by Scottish Widows. - Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay. - 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! - Access to services such as Calm and Bippit (financial wellbeing coaching). - All of our roles champion flexible working and we are happy to discuss what this means to you. - Social committees that plan team, office and company-wide events to bring people together and celebrate success. - Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc). - Volunteer with a charity of your choice for a day each year. - Dog friendly offices! Interview Process - Phone screen. - 1st stage. - 2nd stage.

• Lead an organization of 7+ teams to deliver high-impact results, directly managing Engineering Managers and Staff Engineers. • Foster a culture of mentorship and coaching, focusing on the professional growth and leadership capabilities of your direct reports. • Partner with Product Directors and VPs to align roadmaps with commercial goals, customer needs and technical strategy. • Contribute to the maturity of the entire engineering function, collaborating with peers and leading by example, such as leverage the best of the shifting AI landscape • Instill a "customer outcome" mindset, ensuring teams are solving the right problems rather than just shipping features. • Balance the value of commercial delivery with the necessity of managing support, technical debt, and architectural risks. • Navigate and resolve issues pragmatically, providing clarity and direction to your teams when paths are unclear. • Oversee the holistic health of your teams through effective use of data to drive tangible improvements • Serve as a point of escalation for issues and incidents across your teams, ensuring sustainable preventative measures and post-mortem learning. • Support and input into our strategic direction, providing a technical perspective for investment planning and scenario modeling.

Role Description As an Engineering Director, you will support Arbor’s growth as we scale beyond market leadership. You won't just manage teams; you will help to evolve our engineering identity, shape our strategic direction and reimagine our ways of working to ensure we stay at the forefront of the industry’s AI evolution. - Lead an organization of 7+ teams to deliver high-impact results, directly managing Engineering Managers and Staff Engineers. - Foster a culture of mentorship and coaching, focusing on the professional growth and leadership capabilities of your direct reports. - Partner with Product Directors and VPs to align roadmaps with commercial goals, customer needs and technical strategy. - Contribute to the maturity of the entire engineering function, collaborating with peers and leading by example, such as leverage the best of the shifting AI landscape. - Instill a "customer outcome" mindset, ensuring teams are solving the right problems rather than just shipping features. - Balance the value of commercial delivery with the necessity of managing support, technical debt, and architectural risks. - Navigate and resolve issues pragmatically, providing clarity and direction to your teams when paths are unclear. - Oversee the holistic health of your teams through effective use of data to drive tangible improvements. - Serve as a point of escalation for issues and incidents across your teams, ensuring sustainable preventative measures and post-mortem learning. - Support and input into our strategic direction, providing a technical perspective for investment planning and scenario modeling. Qualifications - Exceptional people management experience, with a proven track record of managing and growing managers and Senior individual contributors. - Extensive experience leading multiple teams whilst collaborating with peers on standardised ways of working and organizational growth. - Demonstrable examples of using data and metrics as a "carrot" for continuous improvement rather than a "stick" for management. - Proven ability to partner with and effectively challenge Product leaders to balance commercial value with technical sustainability. - Examples of operating with a sense of urgency, coupled with the ability to thrive in a high-autonomy, high-ambiguity environment. - Real world experience of leading teams through organizational shifts, process changes, or rapid scaling challenges. - Demonstrated success in building high performance engineering teams, without losing speed or autonomy. - Expert communication skills, capable of advocating for technical excellence, building credibility with engineers and "challenging upward" to influence direction. - A strong foundation/background in modern software architecture, with the ability to maintain technical credibility and trust with senior individual contributors. - An understanding of how AI-first engineering will change the SDLC and how to lead through change where there is no playbook, ideally with examples. Benefits - The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day. - A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! - 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas. - Life Assurance paid out at 3x annual salary. - Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks. - Private Dental Insurance with Bupa. - Salary sacrifice Pension provided by Scottish Widows. - Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay. - 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! - Access to services such as Calm and Bippit (financial wellbeing coaching). - All of our roles champion flexible working and we are happy to discuss what this means to you. - Social committees that plan team, office and company wide events to bring people together and celebrate success. - Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc). - Volunteer with a charity of your choice for a day each year. - Dog friendly offices! Interview Process - Phone screen - 1st stage - 2nd stage