Attio

• Lead and develop a team of Technical Support Specialists, fostering a culture of accountability, growth, and customer obsession. • Ensure the team consistently delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction. • Partner with the team to resolve complex customer issues, working closely with Product and Engineering to drive timely resolutions and improve the customer experience. • Represent the voice of the customer across the company, surfacing feedback and identifying trends that inform product and operational decisions. • Build scalable systems, workflows, and support processes that reduce friction, improve quality, and enable the team to grow effectively. • Collaborate with Product, Engineering, Marketing, and Operations to improve customer outcomes and contribute to the product roadmap. • Own team performance, reporting on key support metrics and driving continuous improvement.

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. Working Pattern Full-time | Monday – Friday, 9:00am – 6:00pm (Eastern Time) Location Requirement While this is a remote role, we are only able to consider candidates who are currently based in New York, New Jersey, or Florida. About the roleOur Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. What you'll doIn this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. - Customer support excellence: Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours. - Technical troubleshooting: Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions. - Customer advocacy: Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering. - Process and knowledge improvement: Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother. - Product mastery: Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence. - Team collaboration: Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence. - Consultative guidance: Partner with customers to deeply understand their goals, workflows, and data models. Provide strategic, scalable solutions that go beyond resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from Attio. (Bonus: experience providing live phone support or running customer workshops is a plus.) What you’ll bringWe’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. - Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment. - Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus). - Outstanding communication: Exceptional written and verbal communication skills; you’re able to explain complex topics with clarity, simplicity, and warmth. - Customer empathy: A genuine desire to understand customer needs and deliver solutions that go beyond expectations. - Curiosity and initiative: A proactive learner who dives deep to uncover root causes, stays ahead of emerging technologies, and continually expands their technical expertise to drive better outcomes for customers and the team. - Operational excellence: Highly organized, detail-oriented, and dependable — you thrive on process, follow-through, and delivering consistently high-quality work. - Collaborative mindset: A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent, and high-performing culture. What does the hiring process look like?Applicants can expect the following: - Initial Conversations - 30-minute introductory chat with a member of our Talent team - 30-minute track record interview with our Technical Support Manager - Core Interviews - Take-home technical exercise - 45-minute team panel interview to assess skills and collaboration style - 30-minute executive interview focused on impact and alignment with company goals - Final Stage - 30-minute closing conversation with our CEO - Offer call (if it’s a mutual fit)

• Provide customer support via phone, email, and chat. • Resolve customer inquiries and technical issues. • Maintain accurate customer records in CRM system. • Collaborate with internal teams to escalate complex issues.

• Hire, onboard, coach, and develop a high-performing team of Technical Support Specialists • Lead by example and ensure the team consistently delivers fast, thoughtful, and technically sound support • Partner with the team to resolve complex customer issues, working closely with Product and Engineering • Represent the voice of the customer across Attio, surfacing feedback, identifying trends • Build scalable systems, workflows, and support processes that improve quality • Partner closely with Product, Engineering, Marketing, and Operations to improve customer outcomes • Own team performance, reporting on key support metrics, operational health, and customer satisfaction

• Implement, maintain, and continuously improve the foundational platform infrastructure that powers all engineering services. • Build and maintain platform infrastructure using declarative IaC tools (e.g., Terraform, Pulumi). • Act as first-line responders for critical system incidents; triage, diagnose, and resolve complex production issues rapidly. • Own the stack of supporting tools necessary for operational excellence and developer enablement, including CI/CD pipelines. • Implement and manage robust systems for monitoring, logging, and distributed tracing to provide insights into application and infrastructure health.

• Own core parts of the Attio product and contribute to overall product steering • Work with engineering to design systems that are simple to use but flexible and durable • Deeply understand the technical and user-facing implications of models, pipelines, and performance, making thoughtful decisions that balance speed, safety, and usability • Extend our AI capabilities, evaluating where AI meaningfully augments core workflows • Champion a culture of technical excellence and thoughtful simplicity, ensuring product foundations scale with our customers • Anticipate long-term architectural needs, guiding the roadmap for the next generation of Attio’s platform • Shape the metrics and signals we use to guide platform decisions • Ensure a best in class customer experience that delights users and builds on the Attio brand

Role Description Our Sales team is deeply solution-oriented. We put the customer first, move fast, and think strategically, delivering value throughout the entire customer journey. We’re not just here to hit numbers. We’re here to help our customers grow, and to shape the next generation of go-to-market. We’re looking for a sales leader who’s strategic, detail-oriented, and a proactive mentor. This is a senior leadership role reporting directly to the VP of Sales and Success, and responsible for driving significant portions of our GTM success. What you'll do - Hire and coach a team of Account Executives to consistently hit revenue and pipeline goals while helping identify the optimal technical solutions for our customers - Participate in high-impact deals as executive sponsor, driving significant new partnerships for Attio - Help define and execute on Attio’s go-to-market strategy - Collaborate closely with partners across Attio in Marketing, Operations, Product and Engineering to solve for our customers’ experience and inform Attio’s product roadmap Benefits - A competitive range of $250,000 to $300,000 OTE - Equity in an early-stage tech company on an incredible trajectory What you’ll bring - 3+ years building successful teams and coaching AEs - 4+ years directly selling a technical product to high-growth customers - Strong quantitative forecasting and management of pipeline toward challenging financial targets - Passion for the CRM space and improving how businesses go-to-market - Clear experience working cross-functionally on strategic projects - Ability to thrive in fast-moving, early stage environments Hiring Process - 30-minute introductory phone call with a member of our Talent team - 30-minute interview with our VP of Sales and Success - 45-minute technical case interview - Three 30-minute interviews with relevant stakeholders - 30-minute closing conversation with our CEO - Offer stage

• Use your strong expertise in JavaScript/TypeScript to implement product features in our Node.js backend and React frontend. • Be part of the teams that deliver cutting-edge user experiences in a high-performance, data-rich application, driven by your expertise with modern frontend development techniques or distributed systems. • Learn and grow from some of the best technical talent working in the industry today. • Represent Attio’s Product & Engineering values both internally and externally.

• Provide fast, high-quality support across email, chat, and video, maintaining strong CSAT and meeting SLAs across APAC hours. • Diagnose and resolve complex issues across Attio’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations — identifying root causes rather than surface-level fixes. • Investigate issues spanning Attio and third-party platforms, interpreting logs, error outputs, and system behaviours to triage effectively before escalating to Engineering. • Advise on and troubleshoot customer-built automations (e.g. Zapier, Make, n8n), diagnosing failures and recommending improvements, while supporting equivalent builds within Attio’s native workflows. • Troubleshoot MCP server connections and support customers integrating Attio into AI-powered workflows and toolchains. • Act as the primary technical support contact for APAC, independently managing a wide range of queries — from foundational product questions to complex technical investigations. • Surface recurring issues, patterns, and product feedback from the APAC region, acting as the voice of the customer to Support, Product, and Engineering. • Contribute to Help Center content, internal documentation, and support workflows, continuously improving how we operate. • Build deep expertise in Attio’s product, APIs, and integrations, staying ahead of new features to support customers with confidence.

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. About the role Our Operations team builds the machine that lets us move faster than anyone else. We think critically, act decisively, and lay the foundations for scale — from systems and tooling to compliance and culture. We’re not just keeping the lights on; we’re redefining what great looks like behind the scenes as we scale Attio meaningfully, sustainably, and at pace. As a People Operations Specialist, you’ll support the day-to-day delivery of People Operations as Attio continues to scale. You’ll help maintain the systems, processes, and operational foundations that support our people, ensuring onboarding, payroll coordination, and employee lifecycle processes run smoothly across multiple geographies. This is a hands-on role for someone who enjoys organisation, problem-solving, and building efficient processes. You’ll work closely with teams such as Finance and Talent, gaining exposure to how People Operations enables a fast-growing company. This is a great opportunity for someone with 2-4 years of experience in People Operations who’s eager to learn, contribute, and continue developing their craft as the business scales. What you'll do - Support day-to-day People Operations: Assist with core administrative processes to help ensure the People function runs smoothly and employees receive timely support across the lifecycle. - Coordinate onboarding and offboarding: Help manage onboarding and offboarding processes to ensure a consistent and organised experience for employees globally. - Maintain People systems and data: Support administration of People tools (including HiBob, Ashby, Sequoia, and Carta) by maintaining accurate employee records and processing updates. - Assist with payroll and operations: Work with Finance to prepare payroll inputs, track PTO, and maintain accurate employee data. - Support multi-country People Ops administration: Help maintain documentation and operational processes across regions (UK & Ireland, Germany, Poland, Portugal, and the US). - Provide first-line People Ops support: Respond to routine employee queries related to HR processes, policies, and systems. - Maintain documentation and workflows: Help keep internal guides, playbooks, and People processes organised and up to date. - Support process improvements: Assist with improving workflows and implementing simple automations where possible. - Collaborate cross-functionally: Work with People, Talent, Finance, Legal, and other teams to support smooth People Operations delivery. What you’ll bring - Solid People Operations or HR administration experience: Hands-on experience supporting HR or People Operations processes such as onboarding, employee lifecycle administration, HR systems management, and employee support. - Strong organisational and operational skills: Comfortable managing multiple administrative processes and ensuring tasks are completed accurately and on time. - Systems and data accuracy mindset: Experience working with HRIS or People systems, with strong attention to detail and a focus on maintaining accurate employee data. - Process-oriented and reliable: Enjoy working with structured workflows and ensuring operational processes run smoothly. - Collaborative and supportive approach: A team player who works well with colleagues across People, Finance, Talent, and the wider business. - Pragmatic and solutions-focused: Able to approach problems practically and help resolve operational issues efficiently. - Comfortable in a fast-paced environment: Able to manage changing priorities and support a team operating in a high-growth environment. We welcome candidates from all backgrounds. If you’re excited by the role but don’t meet every requirement, we’d still love to hear from you. What we offer - Equity in an early-stage tech company on an incredible trajectory - 25 days holiday plus local public holidays - Apple hardware - Private medical insurance through AXA - Pension contribution through Hargreaves Lansdown - Enhanced family leave - Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far) What does the hiring process look like? - Initial Conversations - 30-minute introductory call with a member of our Talent team - 45-minute panel interview - Core Interviews - 30-minute conversation with our Director of Operations - Final Stage - 30-minute closing conversation with our CEO - Optional team meet-and-greet (on request) - Offer call (if it’s a mutual fit)