• Review unmatched repayment summaries, get to the root cause, and decide what needs attention first • Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in • Identify patterns across clients and partners, and share results with the teams who can act on it • Own month end recovery reporting, including tracking down what's missing and who to contact • Contribute estimates and context to support financial close • Handle simple bank reconciliation on incoming and outgoing accounts • Put together a monthly summary of aged accounts receivable • Flag where matching logic is breaking down and work with our systems owner to test fixes

• Act as a partner to the business and technology units to drive productivity and efficiency initiatives. • Analyze team performance, quality, and capacity metrics, identifying trends, risks, and opportunities for improvement. • Develop organizational diagnostics related to productivity, workflow, and agile maturity. • Support leaders in defining and tracking indicators, targets, and action plans. • Identify and promote opportunities to apply Artificial Intelligence (AI) to improve operational efficiency. • Conduct studies and analyses using data from development and collaboration tools. • Build dashboards, executive reports, and presentations for different levels of the organization. • Support organizational transformation, productivity, and continuous improvement programs. • Promote and disseminate best practices in agility, data-driven management, and innovation. • Collaborate with engineering, product, and business teams to remove organizational bottlenecks and accelerate results.

Role Description This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX. This position is responsible for providing governance, analysis, and oversight of IT hardware, software, and business applications that have reached or are approaching end of life (EOL). Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to: - Identify EOL risks - Track remediation plans - Validate extended support - Drive the timely resolution of aging assets The role proactively reviews remediation progress, challenges barriers to execution, and escalates risks when necessary to accelerate outcomes. The analyst collaborates with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to remediate EOL assets and reduce operational risk. Additionally, the Senior ITAM Analyst analyzes complex asset data, develops reporting and metrics, supports process improvements, and provides guidance on EOL governance, compliance, and remediation best practices. Qualifications - Bachelor's Degree and 4 years of experience in IT Asset Management or GED and 8 years of experience in IT Asset Management. Requirements - IT Asset Management experience, including knowledge of ServiceNow Hardware Asset Management, Software Asset Management, and/or Configuration Management modules. - Experience with Microsoft Excel, Word, and PowerPoint. - Excellent verbal and written communication skills, including the ability to collaborate with cross-functional teams. - Ability to take initiative and meet deadlines in a fast-paced environment. - Proven organizational and time-management skills, including the prioritization of multiple tasks. - Strong analytical skills, including a keen attention to detail, ability to identify and interpret data trends, and ability to identify and drive continuous improvements. - Experience working in an agile environment; experience with Jira is a plus. - Familiarity with FFIEC and ITAM frameworks such as ITIL, NIST, and COBIT is a plus. Benefits - First Citizens benefits programs are designed to meet our associates where they are in life. - Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. - More information regarding our benefits offerings can be found here .

Role Description By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. - Collaborate with enterprise systems teams to gather necessary documentation and evidence for ITGC and Business Process Controls. - Facilitate the timely submission of evidence required for SOX compliance testing, ensuring all deadlines are met. - Support SOX testing and assist in the identification of control deficiencies or areas for improvement. - Act as the point of contact between internal teams (IT, Finance, Internal Audit) to ensure smooth evidence gathering and submission. - Deliver SOX training to system administrators and other relevant stakeholders to ensure they understand their role in compliance activities. - Maintain a readiness culture within the team, ensuring they are always prepared to support the SOX audit process and respond to audit requests. - Keep all administrators and relevant teams informed on updates to SOX controls, policies, and procedures. - Prepare and maintain documentation of ITGC and Business Process Controls, including detailed process flows, control narratives, and the evidence required for each control. - Ensure all processes, controls, and evidence requirements are clearly documented for compliance audits. - Maintain a repository of process and control documentation for easy access and reference by internal stakeholders and auditors. - Identify opportunities to improve and streamline evidence collection and reporting processes to improve efficiency and reduce manual efforts. - Collaborate with IT and enterprise systems teams to implement automation solutions that ensure compliance and enhance data accuracy. - Continuously assess and optimize the effectiveness of controls and evidence management processes. - Coordinate with external auditors during the SOX audit process, providing necessary documentation and explanations as required. - Ensure that control deficiencies identified during audits are properly addressed and tracked for remediation. - Prepare reports summarizing SOX audit progress, findings, and remediation efforts for management. - Recommend and implement best practices to enhance compliance, internal controls, and operational efficiency. - Collaborate with cross-functional teams to ensure that new systems, applications, and processes are in compliance with SOX requirements. Qualifications - 3+ years of experience in SOX compliance, internal audit, process improvement, quality management or related fields with a focus on ITGC and Business Process Controls. - Strong understanding of IT systems, access management, and change management processes. - Experience identifying opportunities to improve processes or evidence collection workflows. - Strong communication skills with the ability to explain technical concepts to non-technical stakeholders. - Experience providing training to cross-functional teams on compliance or process improvement. - Ability to collaborate with IT, Finance, and internal audit teams to gather evidence and resolve compliance issues. - Excellent analytical and problem-solving abilities, with attention to detail in reviewing processes, controls, and evidence. Requirements - Experience working with enterprise systems teams to gather evidence for SOX audits or process compliance. - Ability to assess risks, identify control deficiencies, and recommend solutions. - Familiarity with SOX compliance requirements, ITGC frameworks, and Business Process Controls. - Proficiency with compliance and audit tools (e.g., Auditboard, Workiva, MetricStream, TeamMate). - Experience with GRC platforms (Governance, Risk, and Compliance tools). Benefits - Check out the overview of Life at Box which include general perks and benefits. - At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. - We aim to recruit a passionate, high-performing workforce that reflects the world we live in. - If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice. #LI-Remote #LI-KS2