ScaleUP Week

• Review unmatched repayment summaries, get to the root cause, and decide what needs attention first • Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in • Identify patterns across clients and partners, and share results with the teams who can act on it • Own month end recovery reporting, including tracking down what's missing and who to contact • Contribute estimates and context to support financial close • Handle simple bank reconciliation on incoming and outgoing accounts • Put together a monthly summary of aged accounts receivable • Flag where matching logic is breaking down and work with our systems owner to test fixes

• Write and maintain automated tests across web and React Native mobile applications (iOS and Android) within our existing WebdriverIO framework • Perform functional, regression, integration, and end-to-end testing • Run and monitor automated tests within CI/CD pipelines and flag issues proactively • Debug test failures, analyze results, and communicate findings clearly to developers and stakeholders • Collaborate with developers and senior QA to define test strategies for new and existing features • Contribute to sprint planning, stand-ups, and grooming sessions to ensure adequate test coverage • Create and maintain test plans, test cases, and reporting documentation • Support shift-left testing practices to catch issues earlier in the development cycle • Grow your ownership of the automation framework over time with guidance from the team

• Design and maintain scalable, secure software architectures aligned with business goals, resulting in robust and reliable systems • Introduce and implement best practices around OO, DDD, and microservices where appropriate • Use AI to streamline processes, reduce friction, and give time back to developers for the work that matters • Implement and enforce coding standards and best practices, driving measurable improvements in code quality and maintainability • Conduct regular code reviews with feedback that meaningfully reduces bug counts and improves software performance • Facilitate clear communication between development teams, product managers, and other stakeholders to keep projects aligned • Use data as your north star - leverage application data, third-party data, and our data warehouse to analyze and solve problems around both product impact and performance • Participate in our agile development process: sprint planning, story grooming, and standups • Champion our SDLC and secure coding practices across everything you ship

• Own and develop ZayZoon's infrastructure-as-code using CloudFormation, with an emphasis on serverless resources (ECS, Fargate, Lambda) • Instrument and analyze daily metrics across both infrastructure performance and our Ruby on Rails applications, using AWS tooling (Athena, CloudTrail) and third-party observability platforms (Grafana, OTel, CloudWatch) • Build, optimize, and maintain efficient pipelines (GitHub Actions, CodeDeploy, CodePipeline) to accelerate developer velocity, including modern deployment strategies like blue/green deployments and intelligent auto-scaling • Stay ahead of resource dependencies, particularly databases (RDS, Redshift), including upgrades, playbooks, and downtime planning • Work closely with application developers to serve all of their infrastructure needs. Turning repeatable needs like spinning up environments, running jobs etc. into platform services that can be used by devs whenever they need them. • Project costs and implement AWS cost savings programs and reserved instances • Partner with our risk and security teams to maintain SOC-2 and cybersecurity compliance, and actively evaluate and remediate Critical and High CVEs across all services • Collaborate extensively with app developers on shared metrics, database performance, and load testing • Collaborate extensively with data engineers to facilitate data warehouse development, ELT, and ETL • Participate in our agile process: sprint planning, story grooming, and standup • Champion our SDLC and secure coding practices across everything you ship

• Lead all core accounting operations, including general ledger, month-end close, and IFRS/GAAP-compliant financial reporting • Prepare and review quarterly and annual financial statements, MD&A, and continuous disclosure filings • Own the external audit process from start to finish • Build and maintain strong internal controls • Manage multi-entity accounting and intracompany eliminations • Lead, coach, and grow the accounting team • Use data analytics and financial modelling to surface insights • Identify opportunities to improve and scale financial processes

• Extend and maintain our mature WebdriverIO automation framework using a component-based Page Object pattern • Write and execute automated tests across web and React Native mobile applications (iOS and Android) using WebdriverIO and cloud-based device testing platforms • Perform functional, regression, integration, and end-to-end testing • Integrate automated testing into our CI/CD pipelines to support fast, reliable releases • Debug issues, analyze results, and provide actionable insights to improve product quality • Partner with developers to define effective test strategies for new and existing features • Champion best practices in test automation, including scalability, reliability, and maintainability • Contribute to sprint planning, stand-ups, and grooming sessions to ensure strong test coverage • Create and maintain clear test plans, test cases, and reporting documentation • Promote quality, automation, and testability throughout the software development lifecycle • Collaborate across multiple development pods, balancing priorities and maintaining quality standards simultaneously • Support shift-left testing practices to catch issues earlier and reduce downstream risk

• Lead a team of motivated Customer Care individuals who are focused on driving customer success in order to deliver on operational KPIs • Monitor customer service performance on the agent and team level • Support your team by being present and approachable, answering questions, facilitating 1:1s, coaching sessions, broader team meetings, and providing real-time feedback to your team • Establish and manage your team to individual and team goals and objectives • Assist in report creation reflecting support performance and/or conversation details • Monitor the Customer Care queues and assign resources to ensure we meet our targets • Coordinate and lead ZayZoon new hire training for Customer Care • Own “escalated” customer communications through to resolution • Provide input on all scheduling for Customer Care - holiday scheduling, time off, and day-to-day scheduling • Deliver on projects to support KPIs and metrics, as well as continuously improve our existing infrastructure • Support cross-functional projects by collaborating with key partners such as Revenue Operations, Customer Success, Product, Sales, and Marketing • Utilize deep product and industry knowledge to drive operational efficiency applying best practices across processes, tooling, automation, outsourcing etc

• Evaluate and evolve our existing GTM tech stack by identifying opportunities to better leverage automation and AI across prospecting, enrichment, sequencing, personalization, and reporting • Design and orchestrate workflows across our GTM tools (e.g., enrichment platforms, sequencing tools, AI tools) to automate and simplify outbound execution • Integrate AI-enabled tooling with our CRM, first-party data, and third-party vendors to ensure clean, enriched, and actionable data flows • Build and optimize automated prospecting and enrichment pipelines to improve targeting accuracy, segmentation, and message relevance • Enable AI-assisted, multi-channel outbound programs (email, LinkedIn, etc.) that increase personalization while maintaining scale and consistency • Partner closely with Sales, RevOps, and Marketing to operationalize outbound strategies and reduce day-to-day execution friction for reps • Establish and support a GTM experimentation framework, incorporating AI-driven testing across messaging, targeting, sequencing, and channels • Build and refine dashboards and reporting that measure performance, adoption, and ROI of automation and AI-driven GTM initiatives • Document workflows, tooling, and AI best practices to drive adoption and long-term scalability across the team

• Manage a pipeline of hundreds of qualified prospects • Use tasks and other pipeline tools to identify new and hot leads • Develop and expand database of prospective contacts • Build awareness for ZayZoon products through outbound telephone, social and email prospecting • Convert prospects into qualified leads by creating decision urgency and differentiating from the competition • Schedule and conduct product demo calls with qualified prospects • Close sales with small-medium sized businesses • Track all activity and manage relationships in CRM, while leveraging data to pull insights and drive decisions • Communicate with Marketing and Revenue Operations to facilitate optimization of SDR workflow

• Channel Partner Management: Developing and maintaining strong relationships with payroll sales representatives and partners. • Sales Strategy and Planning: Collaborating with the company's sales and marketing teams. • Training and Enablement: Providing training and sales support to partners. • Sales Performance Management: Monitoring sales performance and tracking KPIs. • Marketing and Promotions: Collaborating with marketing teams for campaigns and events. • Relationship Building: Establishing communication channels with channel partners. • Market Analysis: Monitoring market trends and competitor activities.