Role Description Prisma is transforming the multifamily industry through innovative payment solutions and resident technology. We're looking for a strategic, commercially minded Customer Success Manager who thrives on building executive relationships, driving customer adoption, influencing revenue growth, and helping customers achieve measurable business outcomes. This is a highly visible role responsible for owning Prisma's most strategic and complex customer relationships. The Senior Customer Success Manager serves as the executive business leader for assigned accounts, partnering with senior customer stakeholders to maximize business value, drive adoption, identify revenue growth opportunities, and ensure long-term strategic success. This role requires a highly independent, consultative professional who is comfortable navigating ambiguity, influencing executive decision-makers, leading complex cross-functional initiatives, and acting as the quarterback for customer success across the organization. Responsibilities: - Own a portfolio of Prisma's largest and most strategic multifamily customers, serving as the executive relationship owner throughout the customer lifecycle. - Build trusted relationships with executive sponsors, regional leadership, and operational stakeholders by understanding their business objectives and aligning Prisma solutions to long-term strategic goals. - Develop multi-year strategic account plans that increase customer adoption, improve business outcomes, protect recurring revenue, and identify expansion opportunities. - Quarterback complex customer initiatives by aligning Sales, Product, Engineering, Support, Finance, Operations, and Implementation teams to deliver a seamless customer experience and successful business outcomes. - Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and executive planning sessions that reinforce ROI, communicate strategic value, and influence executive decision-making. - Develop and execute customer Success Plans that align executive priorities with measurable adoption, retention, and growth objectives. - Drive customer adoption by developing tailored engagement strategies that increase resident utilization, payment volume, and overall platform value. - Proactively identify, develop, and influence expansion opportunities by understanding customer priorities, recommending additional Prisma solutions, building executive business cases, and partnering with Sales to drive revenue growth. - Monitor customer health, proactively identify business risks, and develop executive-level mitigation strategies that improve retention, protect recurring revenue, and strengthen customer partnerships. - Serve as the voice of the customer by uncovering business requirements, translating customer feedback into actionable insights, and influencing Product roadmap discussions. - Develop and maintain executive relationships while serving as the primary strategic advisor responsible for customer retention, growth, and long-term business planning across assigned accounts. - Influence customer business strategy by leveraging industry trends, benchmarking, and consultative recommendations that improve operational performance and maximize return on investment. - Assist in configuration of the product against customer specifications. - Ability to provide revenue forecasting reports to sales and leadership management. - Lead complex customer escalations with urgency and ownership, coordinating internal stakeholders and maintaining executive-level communication throughout resolution. - Use customer data, industry trends, financial metrics, and business insights to guide strategic conversations, identify opportunities, forecast customer growth, and influence customer success strategies. - Continuously improve the Customer Success organization by identifying scalable process improvements, mentoring teammates, sharing best practices, and contributing to the evolution of strategic account management. What Success Looks Like: - Success in a Customer Success Manager (CSM) role is measured by how effectively you help customers achieve their desired outcomes, deepen their relationship with the company, and drive long-term business growth. - It’s about being both a trusted advisor to the customer and a strategic partner to the business. Qualifications - 7+ years of experience in Enterprise Customer Success, Strategic Account Management, Enterprise SaaS, Consulting, or a related customer-facing leadership role. - Demonstrated success managing complex enterprise customer relationships and influencing executive stakeholders. - Proven ability to drive customer adoption, protect recurring revenue, and influence measurable revenue growth within existing customer portfolios. - Experience developing executive business cases and partnering with Sales to expand strategic customer relationships. - Strong commercial acumen with the ability to identify customer business challenges and translate them into growth opportunities. - Exceptional executive communication, presentation, negotiation, and relationship-building skills. - Strong organizational, analytical, consultative, and project management abilities. - Demonstrated ability to independently lead complex customer initiatives involving multiple cross-functional stakeholders. - Proficiency with CRM platforms such as HubSpot or Salesforce. - Ability to travel up to 20%. Preferred Experience - Experience in PropTech, FinTech, multifamily housing, digital payments, banking, or enterprise software. - Experience managing strategic customer portfolios representing significant recurring revenue. - Experience presenting to executive audiences including C-suite, Vice Presidents, and Regional Leadership. - Experience mentoring Customer Success professionals or leading cross-functional strategic initiatives. Benefits - Compensation range: $100,000 - $120,000. - Bonus programs. - 401(k) match. - Employee Stock Purchase Program (ESPP). - HSA and FSA options. - Financial wellness resources and employee discount programs. - Medical, dental, and vision coverage. - Mental health support for employees and dependents through Lyra Health. - Family planning and women’s health benefits through Carrot. - Gym membership reimbursement and virtual wellness programs (including yoga). - 3 weeks PTO to start, with unlimited PTO after year one. - Education expense reimbursement. - Leadership development programs. - Certified Payments Professional (CPP) certification support. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

• Work closely with Promotions Customer Value team to align promotional and messaging pillars • Lead engagement strategy across VIP, partnerships, play-up and cross-sell focused initiatives • Work closely across CRM teams to create and manage testing strategy and communication plans • Create consistent process-first guidelines to ensure best-in-class customer experience for all Customer Value-led content • Ensure all CRM materials meet compliance and brand standards • Communicate how campaign mechanics, targeting strategy, segmentation framework and messaging adhere to broader Sportsbook CRM team goals • Analyze performance trends to optimize against key objectives

Role Description As a Senior Customer Success Manager, Enterprise, you will own post-sales relationships with our most high-value customers, serving as their primary advocate and ensuring they achieve measurable outcomes with SentinelOne's platform. You will work closely with internal teams across Sales, Renewals, Support, Services, and Product to drive adoption, mitigate risk, and deliver an exceptional customer experience at the enterprise level. What Will You Do? - Own post-sales relationships with a portfolio of high-value enterprise customers, advocating for their success internally, establishing critical goals and onboarding plans, and driving regular executive engagement at VP and C-level. - Promote product adoption and deliver ongoing tailored customer engagement — including weekly meetings, health checks, and QBRs — while proactively using customer success platforms and health indicators to identify and remove blockers to success and retention. - Collaborate cross-functionally with Sales, Renewals, Support, Services, and Product teams to achieve optimal customer outcomes, and manage escalations by orchestrating internal resources to reach timely resolution. - Identify and mitigate customer risk early to ensure high retention rates, and meet with senior leadership quarterly to report on portfolio health, trends, and strategic opportunities. - Understand customers' challenges, advise on best practices, and manage expectations in a way that consistently results in high customer satisfaction across a diverse, enterprise-level portfolio. Qualifications - Fluency in German and English, with very strong written and verbal communication skills and demonstrable experience engaging with customers from diverse cultures and backgrounds. - Prior experience in a Customer Success Manager role handling enterprise accounts of 20,000 employees or more, with a proven track record of driving adoption, managing escalations, and delivering high retention outcomes. - A customer-centric approach with the ability to understand complex customer challenges, manage expectations effectively, and build strong, lasting relationships at senior stakeholder level. - Detail-oriented and analytical mindset, with the ability to thrive in a multitasking environment, adjust priorities on the fly, and operate as both a strong team player and a self-starter. - Experience with Salesforce and customer success platforms such as Totango or Gainsight is a plus, as is previous cybersecurity industry experience or a demonstrated understanding of security concepts and terminology. - Professional working proficiency in Italian or Spanish in addition to German would further set you apart. Benefits - Equity & Rewards - Restricted Stock Units (RSUs) - Employee Stock Purchase Plan (ESPP) - Time Off & Wellbeing - Competitive leave benefits - Gender-neutral parental leave - Insurance & Financial Security - Medical and insurance benefits - Pension scheme - Employee Assistance Program (EAP) - Work Perks & Flexibility - Global home office allowance - Mobile phone allowance - Wellness & Lifestyle - Wellness benefit

• Build meaningful relationships with current clients • Drive Pippin’s long-term sales growth strategy • Work closely with Sales team and CEO • Manage sustainable, seamless, and effective onboarding processes • Respond to inbound customer requests and focus on scaling interesting clients • Transition prospects to clients smoothly • Serve as an advocate for current Pippin clients • Consult current clients to understand their pain points and propose solutions • Grow Pippin’s share of wallet through relationship-based sales • Understand and educate clients about Pippin’s product and technology pipeline • Develop engagement strategies for current clients • Propose and research new products or services • Help manage revenue technology stack such as Hubspot • Gather, synthesize, and report on key client metrics • Identify potential issues with orders proactively