Pippin Title

• Own new-client onboarding end to end — run kickoff, build the mutual implementation plan, set success criteria, and drive to first live order. • Configure accounts and workflows in the Pippin portal. • Train client teams on the portal, order tracker, live chat, and report formats. • Be the single point of accountability from handoff out of Sales through a clean transition to the Client Success and Operations teams. • Stand up integrations between Pippin and client systems. • Translate between client and engineering — gather integration requirements, document field mappings, coordinate sandbox testing. • Own the integration runbook. • Partner with Product and Engineering on integration roadmap. • Project-manage internal launches of new software, workflows, and process changes. • Build the change-management plan. • Instrument every rollout with clear KPIs. • Manage the implementation of title-order workflows for new and expanding accounts. • Partner with Ground Searchers network leads.

• Manage a defined portfolio of active Pippin accounts across segments (title agencies, underwriters, lenders, law firms), with clear targets on Net Revenue Retention, Gross Retention, and order-volume growth. • Build account plans that map each client's buying reasons, KPIs, stakeholder map, order pattern, integration state, and expansion opportunities. • Drive a structured cadence — weekly tactical with ops leads, monthly reviews with team leads, quarterly business reviews with executive sponsors — adjusted to account size and maturity. • Monitor adoption and order health — dashboard signals, order mix, volume trends, integration usage — and intervene early when usage softens. • Run expansion plays — new states, new report types (commercial, energy, foreclosure, two-owner, etc.), additional offices, new integrations — and partner with Sales on material expansions. • Coach clients on getting more value out of the portal, order tracker, live chat, and integrations (Qualia, SoftPro, Resware, TrackerPro). • Be the conduit between clients and Operations when there are quality, turnaround, or report-format issues — diagnose fast, mobilize the right internal team, and close the loop with the client. • Capture product feedback systematically and feed it to Product and Engineering with enough context (client size, segment, use case, frequency) for them to prioritize. • Protect the Pippin Experience — set realistic expectations during onboarding, recover strongly when something goes wrong, and convert recovery moments into trust. • Own renewals across the book — forecast them accurately, negotiate within guardrails, and keep Gross Retention at or above target. • Spot and qualify expansion — when a client is ready for more volume, a new report type, or a deeper integration, move fast and involve Sales where appropriate. • Identify at-risk accounts early, build recovery plans, and escalate proactively rather than on the quarterly surprise.

• Conduct legal research on statutes, case law, zoning regulations, land use issues, and property‑related matters • Perform title searches, review title commitments, and identify potential defects or encumbrances • Draft correspondence, memoranda, and summaries of research findings • Coordinate with title companies, lenders, surveyors, and municipal offices • Assist with due diligence for commercial and residential transactions • Maintain organized case files and track deadlines • Support title examiners/title officers with general administrative and title search‑related tasks as needed

About Pippin Title Pippin Title is building the first fully autonomous title search platform—transforming how property ownership data is accessed, analyzed, and delivered. By combining proprietary datasets with advanced AI systems, we are redefining title search from a manual, fragmented process into a fast, scalable, and highly accurate system of record. We work with leading title agencies, lenders, and real estate operators across the country, supporting both residential and commercial transactions. Role Overview We are seeking a Title Officer / Title Examiner to review, analyze, and finalize title search outputs generated by our platform. This role sits at the intersection of title expertise and technology, ensuring accuracy, completeness, and insurability of title reports. You will play a critical role in validating complex title chains, identifying issues, and helping refine the next generation of AI-driven title workflows. Key Responsibilities Title Examination - Review title searches, reports, and document packages for accuracy and completeness - Analyze chain of title, including deeds, mortgages, liens, judgments, easements, and restrictions - Identify title defects, clouds, and vesting issues Issue Resolution - Collaborate with internal teams and external stakeholders to resolve title issues - Escalate complex or ambiguous cases appropriately - Must have Title Search and Exam experience is multi states - Working knowledge of county government websites AI-Augmented Workflow - Review and validate AI-generated title outputs - Provide feedback to improve system accuracy and edge-case handling Quality Control - Ensure all work meets internal quality standards and client expectations - Maintain consistency across jurisdictions and product types - Support continuous improvement of QA processes Qualifications Required • 3–7+ years of experience in title examination, title officer, or similar role • Strong understanding of: - Chain of title analysis - Liens, judgments, and encumbrances - Legal descriptions and vesting • Experience reviewing both residential and commercial title (commercial a plus) • Ability to work independently in a high-volume, fast-paced environment Preferred - Multi-state experience across county record systems - Familiarity with major title production systems (SoftPro, ResWare, Qualia, etc.) - Experience working with underwriters or issuing policies - Comfort working with technology platforms and evolving workflows What Success Looks Like - High accuracy and low error rates across reviewed files - Ability to handle complex title scenarios with minimal supervision - Consistent turnaround times aligned with company SLAs - Meaningful contributions to improving AI-driven workflows - Handling multi tasking to get quick and efficient resolution to title issues Why Join Pippin - Be part of a category-defining platform in real estate and AI - Work on cutting-edge systems transforming a $20B+ industry - Remote-first, high-performance team - Opportunity to shape the future of title search and property intelligence