Role Description Mother's Earth is a fast-growing, subscription-first DTC brand selling laundry sheets, dishwasher sheets, scent beads, and household cleaning products across four live markets: Netherlands, DACH, France, and Worldwide. This is a newly created role built around a clear mandate: grow retention and lifetime value through smarter lifecycle marketing. Subscription is the core of the business, and the next stage of growth comes from reactivating subscribers and one-time buyers who've drifted, not just acquiring new ones. You won't be starting from scratch. The team has already done deep customer psychology work across every market – documented need states (health and safety, eco, performance, convenience, scent), the specific beliefs that need to land before a customer trusts the brand, and what actually drives reactivation versus quiet churn. Your job is to turn that into lifecycle messaging and workflows that convert it into retention. This role is equal parts strategic and hands-on. You'll set the retention roadmap and testing priorities, and you'll have a CRM exec to lean on for day-to-day execution and QA – but you'll still be building and testing flows yourself when it matters. What You'll Do - Own the CRM and retention roadmap across all four stores (Worldwide, Netherlands, DACH, France), prioritising the workflows and tests that move subscriber LTV and reactivation. - Build and lead reactivation strategy for both lapsed subscribers and one-time buyers: win-back flows, cancel/save flows, and cadence-based re-engagement. - Design and test the full lifecycle suite in Klaviyo: welcome series, post-purchase, replenishment, cancel/save, chargeback recovery, and browse/checkout abandonment. - Use the existing need-state and belief research (health and safety, eco, performance, convenience, scent) to shape messaging, subject lines, and proof points by segment and market. - Write or closely direct the copy yourself – strong instincts for customer psychology and language are essential, there's no dedicated copywriter on this so you own the voice. - Lead segmentation and testing strategy, delegating build, QA, and reporting to a CRM exec who supports you day to day. - Keep quality high across every send – discount codes, segment exclusions, and mobile/desktop checks – with the CRM exec handling first-line QA. - Keep branding, tone, and scent-specific messaging consistent across markets as themes and campaigns evolve per store. - Report against core CRM KPIs: flow revenue %, campaign revenue %, reactivation rate, and OTP-to-subscription conversion (excluding subscription billing). - Coordinate closely with CRO/dev and customer service on sign-off for flow language and chargeback communications. Qualifications - CRM/lifecycle marketing experience in DTC/ecommerce, ideally with a subscription-first brand, and comfortable owning retention and reactivation strategy end to end. - Genuine strength in customer psychology and copywriting – you can read what's driving belief, doubt, or churn in a segment and write (or brief) messaging that lands. - Strategic enough to set the roadmap and prioritise testing, but happy being in the day-to-day detail, not just directing from above. - Deep Klaviyo proficiency: flows, segmentation, A/B testing, and reporting. - Comfortable delegating to and developing a CRM exec, without losing sight of the details that matter. - Comfortable owning execution across multiple markets and languages at once (Worldwide, Netherlands, DACH, France). - Data-literate: comfortable reading revenue and retention reporting and adjusting priorities off the back of it. - Fluency in either German, French or Dutch is an important plus. Benefits - Remote, In-house role at Mother's Earth, working alongside the founder and an embedded growth team. - A CRM exec in place to support execution, so you're not doing this solo. - Target start: September, with a clean handover complete ahead of Black Friday.

Role Description At Uncapped, we help ambitious founders realize their dreams. Our Customer Success Manager ensures funded customers get maximum value from their Uncapped facilities, owning account health, renewals and upsells, and acting as the primary point of contact for post funding customer issues. We are transforming the way brands and retailers grow their revenue, and once a customer is funded, you're the person who keeps that relationship healthy, growing and coming back for more capital. You will own a portfolio of funded US customers throughout the full post funding lifecycle, from onboarding through to renewal, upsell and re engagement. - Own post funding onboarding, making sure customers understand their repayment schedule, account access and support channels from day one. - Monitor account health across your portfolio and proactively reach out when signals suggest a customer needs attention before it becomes a problem. - Own reactivation and re engagement of past and dormant customers, running win back campaigns for churned or denied applicants and customers who haven't taken further capital, coordinating with Sales and Marketing to bring them back into an active facility. - Manage renewals and upsells, including top ups, line of credit extensions and refinancing into new products, working closely with RevOps and Underwriting to triage and route each deal type correctly. - Act as the primary point of contact for customer escalations, resolving what you can directly and routing complex issues to the right team, whether that's Operations, Risk, Collections, Partnerships or Engineering. - Track and drive improvements to NPS and CSAT through proactive aftercare, problem solving and testing solutions with your customers. - Become a subject matter expert on the small business financing space and act as the voice of the customer, feeding insights back into product development. - Work effectively within our tools, including HubSpot, Back Office and Aircall, and help identify where AI powered support like Nova can take routine queries off your plate. Qualifications - 4+ years of experience in customer success, account management or commercial closing roles in B2B fintech, financial services or e commerce. - A natural people person: charismatic, emotionally intelligent and able to adapt your communication style to your audience. - Excellent analytical skills tempered with commercial and financial acumen, comfortable discussing repayment terms, top ups and refinancing options with confidence. - Working knowledge of a CRM such as HubSpot or Salesforce. - Genuinely interested in the high growth e commerce and fintech ecosystem. - Excellent organization and time management skills, able to juggle a portfolio of accounts at different stages without letting anything slip. - A tenacious and proactive approach, comfortable owning escalations and knowing when and where to route them. Benefits - Unlimited holiday: we believe that well-rested and happy people make the best employees. - Competitive compensation plan. - Personal growth fund: Raise your game from great to spectacular. - Monthly recognition and awards: Celebrate wins big and small. - The opportunity to make a big impact every day on the lives of European and US entrepreneurs. - Optional workspaces in Warsaw, London and Atlanta.

• Act as the primary point of contact for all assigned clients • Build strong, long-term relationships with decision-makers • Drive retention and expansion within your portfolio • Monitor usage metrics and engagement indicators • Advise clients on building WhatsApp marketing campaigns • Guide new customers through product implementation • Track KPIs related to adoption, retention, and campaign performance • Manage escalations and coordinate with technical teams • Use AI tools to support campaign creation • Maintain structured account notes and CRM updates

• As the primary contact, you ensure high customer satisfaction among parents and students (by phone, email and WhatsApp). • You always help our customers find the optimal solution and advise them with a caring ear during contract renewals and when determining the required lesson volume. • You coordinate closely with our tutor and education advisor teams. • You support customers during substitute arrangements and teacher changes to ensure a seamless transition of lessons that leads to success for the child. • You ensure problems are reliably resolved and even cancellation discussions are handled positively.