Priority Technology Holdings, LLC

Role Description The Manager, Partner Care is responsible for leading the day-to-day performance, coaching, and operational execution of a Partner Operations team supporting Priority’s partner ecosystem. This role reports to the Senior Director, Partner Operations and helps translate departmental strategy into consistent service delivery, proactive partner support, and measurable operational results. - Manage the daily operations of assigned Partner Care team members, including workload distribution, performance management, coaching, and development. - Translate Senior Director priorities into clear team goals, operating routines, and execution plans. - Monitor staffing, coverage, scheduling, queue health, and work prioritization to support partner needs and service level expectations. - Set expectations for responsiveness, accuracy, follow-through, and professional partner engagement. - Support hiring, onboarding, training, and ongoing development of Partner Care Advocates. - Foster a culture of accountability, collaboration, ownership, continuous improvement, and service excellence. - Champion a partner-centric service culture focused on responsiveness, accountability, and consistent partner experiences. - Ensure assigned team members provide proactive, relationship-based support that strengthens partner satisfaction, retention, and operational outcomes. - Monitor partner feedback, service trends, and recurring issues to identify opportunities to improve the partner experience. - Serve as an escalation point for complex partner matters, coordinating resolution across internal teams as needed. - Balance partner needs with operational capabilities, compliance requirements, risk considerations, and business objectives. - Execute operating procedures, service standards, quality expectations, and performance routines established for the Partner Care organization. - Identify process gaps, workflow inefficiencies, knowledge needs, and service barriers that impact team performance or partner outcomes. - Recommend and implement approved process improvements to improve consistency, efficiency, partner satisfaction, and employee effectiveness. - Ensure team adherence to defined workflows, escalation paths, documentation standards, and compliance-related requirements. - Support initiatives related to automation, self-service, artificial intelligence, and digital engagement by helping prepare teams for change. - Track and manage team performance against key metrics related to partner experience, service effectiveness, productivity, quality, retention support, and employee engagement. - Use data, reporting, and partner insights to identify trends, manage risk, and drive informed coaching and operational decisions. - Provide regular performance updates, business insights, and recommendations to the Senior Director, Partner Operations. - Conduct performance reviews, provide timely feedback, and support action plans that improve individual and team performance. - Maintain visibility into partner portfolios, escalations, and operational commitments to ensure timely follow-through. - Lead team members responsible for supporting assigned partner portfolios, including self-service, moderate-value, and managed partner relationships. - Ensure appropriate engagement standards are followed for partner communication, business reviews, issue management, and follow-up. - Support retention and growth objectives by ensuring partner concerns, operational barriers, and revenue-impacting issues are surfaced and addressed. - Coordinate with Sales, Customer Support, Risk, Technical Support, Logistics, Product, Finance, Operations, and other internal teams to resolve partner issues and improve service delivery. - Facilitate alignment between partner needs and internal operational capabilities. - Participate in cross-functional projects designed to improve partner outcomes, internal workflows, and operational effectiveness. - Escalate systemic issues, recurring partner pain points, and process improvement opportunities to the Senior Director and appropriate business leaders. Qualifications - 6+ years of experience in customer success, partner operations, account management, partner support, client operations, or related customer-facing operations. - 2+ years of people leadership experience managing customer-facing, partner-facing, account management, or operational support teams. - Experience supporting partner relationships within payments, merchant services, fintech, financial services, technology, or a related business environment. - Strong understanding of service delivery, escalation management, partner communication, performance management, and operational execution. - Ability to coach and develop employees, manage performance, and build accountability within a team environment. - Ability to communicate clearly and influence effectively across business, operational, and technical stakeholders. - Strong analytical, problem-solving, organizational, and decision-making skills. Preferred Qualifications - Working knowledge of payment processing ecosystems, partner integrations, terminal technologies, and third-party technology support models. - Experience leading teams through process improvement, workflow optimization, technology adoption, automation, or support modernization initiatives. - Experience managing partner portfolios, escalations, service metrics, quality programs, or account management operating routines. Benefits - Compensation range: $66k - $84k - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Role Description The SMB Product Content Designer is part of the Priority Technology Holdings Commercialization team responsible for bringing our SMB products to life visually. This role owns the design and production of marketing assets, product videos, campaign materials, landing pages, and educational content for employees, customers, and partners. The ideal candidate has a strong eye for design, fluency in the Adobe Creative Suite, and the ability to pick up a brand library and run with it, producing polished, on-brand work that drives product adoption and converts. The position will also design performance support solutions by working collaboratively with subject matter experts and/or project stakeholders from across the organization. In addition to creating new content, they will also update and improve existing content using current and emerging technologies. Responsibilities - Utilizes instructional design, adult learning theories, and performance improvement processes to analyze, design, develop, implement and evaluate instructional materials and programs to enhance product adoption thus increasing revenue for all SMB products. - Collaborate with project stakeholders and/or internal subject matter experts across the organization to determine scope of instructional needs, create learning objectives, content sequence and structure for all SMB products. - Collaborate with internal subject matter experts across the organization to develop, design, and improve training solutions that drive adoption and are consistent with internal marketing standards and best practices. - Design, write and develop use case scenarios in multiple subject areas, including e-learning, webinar, in-person, and blended programs. - Collaborate with business line managers and peers to formulate project objectives, scope, and schedule for producing deliverables. - Determines training needs with stakeholders through observation of job tasks, group and individual interviews, questionnaires or surveys, and other appropriate needs analysis methods or techniques. - Assist in creation/design of social media campaigns for all SMB products. - Assist in creation/design of drip campaigns and assists in managing existing campaigns. - Assist in creation of product awareness campaigns from content creation to design of campaigns, imagery, gifs, etc. - Assist in creation/management of animated videos for all SMB products. - Assist in creation/management of all marketing assets for all SMB products. - Assist in management of all SMB products housed on University and those assets housed in MX Connect. - Assist in design/creation of all assets needed for SMB product launch from internal talking point guides to launch of documents on University. - Assist in creating marketing campaigns to help drive SEO for SMB products. - Assist in managing all SMB landing pages. What Success Looks Like - Success in this role is visible. The right candidate has a strong design instinct, earns trust quickly, and becomes the creative force behind how Priority's SMB products look, feel, and land with their audiences. - Day to day, that means delivering polished assets on deadline; over time, it means owning the visual standard for everything our products put into the world. - Marketing assets, including social, email, campaigns, and product launches, are consistently on-brand, visually compelling, and produced without requiring heavy rounds of revision. - Stakeholders stop describing what they want and start saying "make it look like that," because this role has established a recognizable, trusted design voice. - Product videos are built with intention: clear structure, strong visual hierarchy, and a conversion goal that's reflected in every design decision. - Landing pages and digital touchpoints reflect sound UX thinking, not just aesthetics, but layouts that guide the user toward action. - The brand library is treated as a living system where assets are consistent, reusable, and organized so the team isn't starting from scratch on every project. - Product launches never go out looking unfinished; internal and external materials are ready, cohesive, and reflect the quality of the product itself. - SMB product content is consistently accurate, on-brand, and delivered on schedule; stakeholders across the organization trust you to own the full lifecycle of a content asset from brief to launch without handholding. - Product adoption metrics improve as a direct result of clear, well-structured educational materials and success is visible in how quickly employees, partners, and customers understand and begin using SMB products. - New content formats (animated video, micro-learning, simulations) are explored and introduced in ways that raise the bar for the team; this role is a source of creative momentum, not just maintenance. Qualifications - Bachelor’s degree, or equivalent work experience. - Two to four years of work experience in instructional design, learning and development, or other directly relevant field. - Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premiere Pro, or After Effects). - Understanding of brand systems and ability to work within and extend an existing brand library. - Experience designing for digital channels — web, email, social, and video. - Working knowledge of UX/UI principles and web design best practices. - Experience producing or editing product videos with a conversion-focused mindset. - Familiarity with landing page design and basic SEO concepts. - Ability to work on multiple projects simultaneously while maintaining high quality in a fast-paced environment. - Excellent interpersonal, verbal, and written communication skills. - Strong organizational and prioritization skills. - Strong analytical, decision-making, planning, and program design skills. Preferred Requirements - Experience designing and developing emerging learning solutions including game-based learning, video, micro-learning, simulations, and immersive scenarios and interested in delivering/training. - Facilitation and instructor skills - we are eager to train! - Adobe Captivate Prime experience. - Videography, video editing, and graphic design experience. Benefits - Compensation range: $65k - $75k. - We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work. - Financial Wellness: - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being: - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development: - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description Senior Managers at Priority lead a mix: you manage other managers (Managers or Team Leads, or both), and you often continue to manage one or more teams and their engineers directly yourself. Managing other managers is what makes this level distinct from Manager — it's the point where indirection becomes a real mode of leadership alongside the direct management you may continue to do. The scale you cover is multiple teams within an area, and the newly-yours craft is making those teams perform consistently — through the leaders you develop and the standards you hold across the scope. Your leverage flows through both modes — the leaders you grow and the team(s) you run directly. The cross-team work — making standards hold, making cross-team commitments stick, making the slowest team get help instead of blame — is the part that's newly yours. You'll also pick up the keyboard when the work genuinely calls for it; the day-to-day craft, though, is making multiple teams move together as a unit. You own three bars across the teams in your scope: - The hiring bar — kept consistent across teams so every hire raises the bar where it lands; - The performance bar — held for the engineers you directly manage and for the leaders under you, with the same honesty and the same early intervention; - The culture bar — built deliberately on every team you cover, not assumed to propagate. You own the area's business, customer, and OKR/KPI alignment across your teams — in partnership with your peers at this level in Product Design and Product Management. You and your Product Design and Product Management peers at the multi-team scope are the area's leadership trio. Together you make sure the area's OKRs and KPIs ladder up coherently across teams and up to the workstream, and that the "why" behind the work is consistent across teams. Business fluency doesn't slip when it isn't you in the room — the Managers and Team Leads under you carry the trio partnership at team level the way you carry it at the multi-team level, because that's the standard you set and hold. You and the Staff (or Senior Staff) Software Engineers — or Software Architects — across the area's teams share accountability for those teams' customer and business outcomes. You lead through delivery, the people, the organization of the teams, and the partnerships with those Staff+ engineers needed to move those outcomes. They lead through architecture, technical direction, and engineering excellence within their teams. Multiple interlocking partnerships across the area — and those teams need them all to work. You run the semi-annual Skills & Knowledge Assessment for the engineers you directly manage; you oversee the Managers under you running it for their reports. Scores roll up into the workstream Engineering Maturity Model (EMM) score. Consistency of the assessment bar across teams is your job — Managers under you don't grade differently than you would. When the area hits a cross-team high-pressure moment — a major incident spanning teams, a multi-team escalation, a critical multi-team delivery — you're the leader the area looks to across those teams. You're on point, you stay on it until it's resolved, and you show up regardless of time of day, day of week, or weekend. You drive AI-native transformation as a consistent standard across your teams — not as an option each team adopts at its own pace. Agentic PDLC adoption is measured, coached toward, and held to the bar across the teams in your scope. Developing leaders is the new multiplier of the job — and you keep developing the engineers on the team(s) you run directly. Managers and Team Leads under you grow measurably. Engineers on the team(s) you manage directly grow into and beyond their levels, and some grow past your scope into bigger roles. Qualifications - Roughly 10–15 years of relevant experience, with real experience managing managers — not just multi-team scope, but people-managing people-managers as an active craft. - A record of leading a full team well (hiring, performance, delivery, growth) and of developing other leaders who then led well themselves. - Hybrid leadership credibility — comfort managing other managers while also running a team directly, without favoring one mode and neglecting the other. - Multi-team coordination experience — shared standards and cross-team commitments that held under pressure. - Demonstrated partnership with Product and Design peers at multi-team scope as a real trio — joint ownership of area-level OKRs and KPIs. - Comfort and credibility leading through cross-team crises — multi-team outages, cross-functional escalations, critical multi-team deliveries — regardless of hour. - Coaching and delegation as demonstrated strengths — impact through others, not presence. - Experience driving engineering-practice change (AI-native, quality, delivery) consistently across multiple teams. - Honest, direct communication — willing to have hard conversations early at both the IC and the leader level. Requirements - Experience leading multi-team engineering organizations within fintech, payments, lending, or other regulated financial systems. - A track record of measurably improving how multiple teams work together at scale — visible gains in delivery, quality, developer experience, or on-call health, sustained past your tenure. - Bachelor's degree in Computer Science, Engineering, or a related technical field — or equivalent practical experience. - Advanced degree in a relevant technical discipline (e.g., Master's or PhD). Benefits - Compensation range: $202k - $230k - Financial Wellness: - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being: - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development: - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Company Description Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description Staff Software Engineers are the engineering backbone of their team. You're the engineer everyone wants on the hard problems — the ones that need solid judgment, deep system understanding, and someone who'll actually ship them. You're hands-on every day: - Design and implement the parts of the system that are too important or too tricky to leave to anyone else. - Debug production issues that others have bounced off. - Your code is the model the team's review bar is set against. - Lead by example — your quality, work ethic, and AI-native practice raise the team's standards over time. - Be the engineer the team looks to during high-pressure moments — regardless of time or day. - Be the technical authority for your domain — its architecture, standards, and debt. - Know the domain's customers and stakeholders, and the outcomes the domain is committed to. Qualifications - Roughly 8–12 years of relevant engineering experience. - Hands-on credibility and strong work ethic. - Comfort leading in high-pressure moments. - Multi-year ownership of a significant domain. - Product fluency — ability to speak the language of the business. - Daily, judgment-driven AI-assisted development practice. - Influence without authority. - Security and compliance fluency for systems handling sensitive financial data. - A strong writer. Requirements - Ship the team's hardest work hands-on — design, implement, review, deploy, and operate it through production. - Set the team's code-quality and design bar by example. - Own your domain's architecture — document significant decisions and keep technical debt visible. - Own the domain's OKRs and KPIs alongside the team's manager and product partners. - Help the team improve predictability — scope ambiguity out before commitments. - Lead the team's AI-native and agentic engineering practice. - Own your domain's delivery, reliability, and security. - Mentor engineers toward design and architecture ownership. Benefits - Compensation range: $168k - $192k. - Bonus programs. - 401(k) match. - Employee Stock Purchase Program (ESPP). - HSA and FSA options. - Financial wellness resources and employee discount programs. - Medical, dental, and vision coverage. - Mental health support for employees and dependents through Lyra Health. - Family planning and women’s health benefits through Carrot. - Gym membership reimbursement and virtual wellness programs. - 3 weeks PTO to start, with unlimited PTO after year one. - Education expense reimbursement. - Leadership development programs. - Certified Payments Professional (CPP) certification support.

Role Description As a Supplier Enablement Specialist, you will partner with Organizations to make it simple for Suppliers to migrate to electronic payments. These payment platforms allow Organizations to streamline their accounts payable process and improve visibility by gaining greater control over payments. You will be responsible for driving supplier acceptance for financial institutions, working directly with various sales channels to achieve results as outlined by the organization. - Educate Vendors on products and deliver compelling value. - Build strong rapport and maintain ongoing relationships. - Maintain a high level of integrity. - Possess strong analytical, decision-making and closing skills. - Coordinate all internal resources necessary to facilitate each sale and execute proper account set-up. - Maintain above average performance ratings in key metric areas. Qualifications - Ability to articulate the value and close the sale of financial products. - 1 or more years of professional experience. - Strong communication, organizational and customer service skills. - Detail Oriented. - Effective consultative sales abilities. - Ability to ask for and close the sale. - Excellent time management skills. - Maturity to work within and contribute to an expanding organization. - Ability to work efficiently in a fast paced environment and make 70+ outbound calls per day while achieving sales goals. - Excellent rapport building and communication skills with a diverse group of clients, customers and management at all levels. - Excellent verbal and writing skills. - Great Customer Service acumen. Requirements - Provides fast, friendly, and accurate responses to customer inquiries. - Understands the company’s products, services, and systems inside and out. - Accurately explains features, policies, and troubleshooting steps. - Low error rates in responses or case handling. - Handles even difficult customers with calm and professionalism. Benefits - Compensation range: $19/hr-$20/hr - Financial Wellness: - Bonus programs - Financial wellness resources and employee discount programs - Health & Well-being: - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development: - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Company Description Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description The Senior Manager of Integration & POS Services (IPS) is responsible for leading a centralized technical and operational support organization focused on integrated payment onboarding, POS support, gateway support, partner escalations, and operational excellence. This role oversees a team responsible for supporting integrated payment solutions, MXMerchant gateway services, POS systems, terminal configurations, processor connectivity, and white-glove technical support for merchants, partners, and internal stakeholders. The manager will partner closely with deployment, technology, operations, relationship management, and support teams to ensure seamless onboarding experiences, rapid issue resolution, and high-quality partner support. This position requires a strong combination of leadership, operational management, payment industry expertise, technical troubleshooting, and cross-functional coordination. Responsibilities - Leadership & Team Management - Lead, coach, and develop the Integration & POS Services team to deliver exceptional operational and technical support. - Establish performance expectations, KPIs, SLA targets, and quality standards for the team. - Conduct regular coaching, mentoring, and performance reviews to support employee development and accountability. - Foster a culture of ownership, collaboration, operational excellence, and continuous improvement. - Assist with workforce planning, scheduling, and afterhours support coordination as business needs evolve. - Partner with Learning & Development teams to support onboarding, training, and ongoing employee education initiatives. - Integration & Operational Oversight - Oversee onboarding support for integrated payment and platform partners. - Ensure successful coordination between IPS, deployment, relationship management, and technical teams throughout the onboarding lifecycle. - Monitor implementation progress, support escalations, and onboarding timelines to ensure a positive partner experience. - Ensure accurate setup, configuration, and support of integrated payment solutions and operational workflows. - Identify operational gaps and implement process improvements to increase efficiency and scalability. - POS & Gateway Support Management - Oversee support operations related to POS systems, terminal configurations, file builds, and payment gateway solutions. - Support MXMerchant gateway services, Fiserv, Global (TSYS), and other supported processor terminal products and integrations. - Provide leadership oversight for escalated hardware, software, gateway, and processor-related issues. - Ensure the team maintains current knowledge of evolving POS technologies, gateway platforms, and payment industry standards. - Coordinate with vendors, processors, and third-party providers as needed to support operational initiatives and issue resolution. - Escalation & Incident Management - Act as a senior escalation point for complex merchant, partner, and operational issues. - Lead cross-functional collaboration efforts during high-impact incidents or service disruptions. - Establish and maintain escalation procedures, communication standards, and support workflows. - Ensure timely communication and resolution updates are provided to stakeholders and leadership. - Support after hours escalation management and operational readiness planning. - Operational Excellence & Reporting - Track and analyze support metrics, SLA performance, escalation trends, and operational KPIs. - Prepare reporting and operational summaries for leadership review. - Drive continuous improvement initiatives focused on support quality, efficiency, onboarding experience, and partner satisfaction. - Maintain operational documentation, workflows, knowledge base materials, and support procedures. - Assist with internal testing, process validation, and operational readiness activities for new system enhancements or integrations. - Relationship Management - Build strong relationships with internal stakeholders, merchants, platform partners, processors, and vendors. - Serve as a trusted operational leader and advocate for both clients and internal teams. - Partner closely with deployment, technology, relationship management, and operations leadership to align priorities and improve service delivery. - Ensure a high-touch support experience focused on responsiveness, transparency, and issue ownership. Qualifications - Bachelor’s degree in Business, Technology, Operations, or related field preferred. - 5–8 years of experience in payment processing, integrated payments, POS support, gateway support, technical operations, or related fields. - 2–5 years of leadership or management experience preferred. - Strong knowledge of POS systems, payment gateways, processor platforms, and integrated payment solutions. - Strong understanding of operational support workflows, escalation management, and SLA-driven environments. - Excellent leadership, organizational, and communication skills. - Proven ability to manage multiple priorities and lead cross-functional initiatives in a fast-paced environment. - Strong analytical, troubleshooting, and problem-solving capabilities. - Customer-focused mindset with a strong sense of accountability and ownership. Preferred Qualifications - Experience supporting MXMerchant gateway solutions, Fiserv, Global (TSYS), or similar payment technologies preferred. - Payments, acquiring, gateway, or embedded finance experience. - Knowledge of authorization, settlement, funding, chargebacks, and tokenization. - Experience with Postman or API testing tools. - Experience supporting developers, SaaS platforms, or ISV partners. Benefits - Compensation range: $93,000 - $115,000 - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description As a Senior Integration Manager, you will own the end-to-end onboarding, implementation, certification, and launch experience for SaaS, ISV, PayFac, Enterprise, and Platform partners integrating to Priority Commerce Engine, MXMerchant, Unified Commerce, and related APIs. You will serve as the technical leader responsible for accelerating partner time-to-market, improving developer experience, and ensuring successful production launches while leading a team of integration professionals. Responsibilities - Technical Integration Leadership - Own the end-to-end technical onboarding experience for SaaS, ISV, PayFac, Enterprise, and Platform partners. - Lead technical discovery sessions to understand partner architecture, transaction flows, payment workflows, and integration requirements. - Have a strong understanding of all internal API documentation and integration workflows. - Translate business requirements into technical implementation plans. - Establish integration standards, launch readiness criteria, and certification processes. - Developer Support & Troubleshooting - Review API requests, responses, logs, and error messages for completeness before they are sent to the API team. - Perform first-level troubleshooting of REST API integrations, webhooks, tokenization, merchant boarding, and transaction processing workflows. - Utilize tools such as Postman and log analysis tools to identify integration issues. - Serve as the escalation point for complex API implementation issues. - Maintain deep expertise in Priority Commerce Engine, MXMerchant APIs, Unified Commerce, tokenization, boarding, webhooks, and payment workflows. - Partner with Product and Engineering teams to improve API documentation and developer experience. - Develop implementation playbooks and best practices. - Monitor the feedback loop between internal teams and developers to ensure project timelines are met. - Assist in delivering go-live instructions and conducting final checks to ensure a smooth transition to production. - Launch & Relationship Management - Manage implementation pipelines and partner launch schedules. - Coordinate production launches and go-live activities. - Act as a liaison between partners, Product, Engineering, Operations, and Support. - Maintain a high-touch onboarding experience that accelerates partner time-to-market. - Identify risks and remove obstacles that impact launch timelines. - Coordinate activities across Product, Engineering, Operations, Risk, Underwriting, and Customer Success. - Team Leadership - Recruit, coach, and develop Associate Integration Managers. - Establish KPI dashboards and performance standards. - Build scalable onboarding and certification processes. - Operational Excellence - Handle inbound support tickets, performing initial investigations into merchant issues or account locks to provide quick resolutions. - Manage the ordering and shipping of payment terminals for client testing and live setups. - Coordinate with Payment Operations and API teams to ensure clear communication and prevent delays in client projects. Success Metrics (KPIs) - Task Efficiency: Timely completion of sandbox setups and hardware requests. - SLA Adherence: Meeting response time targets for support tickets and client inquiries. - Data Accuracy: Maintaining 100% accuracy in account setups and hierarchy configurations. - High partner satisfaction during implementation. - Learning Agility: Demonstrating a growing understanding of the product suite and internal workflows. What Success Looks Like - Time-to-Market: Speed from sandbox request to production approval. - Integration Quality: Low volume of support tickets from merchants in their first 30 days post-go-live. - Accuracy: Zero errors in initial setup of account hierarchies. - Responsiveness: Meeting or exceeding SLA times for support tickets and white-glove project inquiries. Qualifications - Associate’s or Bachelor’s degree in Business, Information Systems, Computer Science, Finance, or related field. - 3+ years supporting SaaS, fintech, APIs, technical onboarding, implementation, or customer success functions. - 2+ years leading projects, implementations, or technical onboarding teams. - Basic understanding of REST APIs, JSON, API authentication, and webhooks. - Ability to read and interpret technical documentation. - Strong analytical and troubleshooting skills. - Excellent written and verbal communication skills. - Ability to communicate effectively with both developers and business stakeholders. - Organization: Ability to manage multiple tasks and stay organized in a fast-paced environment. - Attitude: Patient, eager to learn, and collaborative. Preferred Qualifications - Payments, acquiring, gateway, or embedded finance experience. - Knowledge of authorization, settlement, funding, chargebacks, and tokenization. - Experience with Postman or API testing tools. - Experience supporting developers, SaaS platforms, or ISV partners. Compensation and Benefits - Compensation range: $87,000 - $110,000. - Financial Wellness - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Role Description As a Partner Onboarding Coordinator, you will be responsible for overseeing and managing the new partner onboarding process for Priority. The Partner Onboarding Coordinator is solely responsible for ensuring that each Priority Partner (ISO Partner, ISV Partner, Referral Partner) is trained on Priority’s systems, is provided with relevant materials and support documentation, and facilitates any initial requests that a partner may have during the 60-day onboarding period. - Directly train new partners on MX Connect, including Account Boarding, Cases, Reporting, and Compensation. - Formally introduce new partners to Priority products, including MX Merchant, e|tab, Wix, Ovvi, and other relevant products and services that the partner can leverage and monetize. - Actively work with new partners to achieve partner activation (5+ Accounts in 90 Days). - Maintain detailed and accurate activation reporting. - Audit partner compensation and ensure the partner has full understanding of our compensation model and reporting before transitioning. - Ensure that all new partners are supported in all aspects of their initial interactions with Priority, including but not limited to Underwriting, Risk, Deployment, Customer Service, and all other relevant interactions. - Coordinate the transition of the new partner after the activation period from the onboarding team to the RM team, and provide context behind recommended assignments or PSM management consideration. Qualifications - At least two years of experience as a relationship manager in the Bankcard industry. - Must enjoy working in a sales and service environment that moves at a fast pace. - Developed understanding of the financial technology industry, including the basics of credit card processing process and logic. - Understanding of the sales partner residual compensation model, calculations, and common issues that may occur. - Strong communication skills (written and verbal). - Proficiency in Microsoft Office and Google Drive. - Comfortable managing and adhering to processes. - Demonstrated excellent accuracy and attention to detail. - Must have good multi-tasking and problem-solving skills. - Works well in a team environment, with the ability to function with professionals internally and externally at all levels. - Ability to listen, communicate, and interpret client’s needs and objections. - Ability to de-escalate situations, and drive meaningful resolutions. - Experience in Excel/Sheets completing basic financial analysis or formula-based calculations. Benefits - Compensation range: $60k-$65k - Financial Wellness - Bonus programs - Financial wellness resources and employee discount programs - Health & Well-being - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Role Description We are looking for a high-impact Sales Development Representative who is driven to create pipelines and win new business. This is not a passive role—you will be expected to aggressively pursue opportunities, challenge prospects, and position yourself as a trusted advisor to automotive dealers. In this role, you will educate dealer groups on how PCA drives measurable results: - Increasing revenue - Reducing operating costs - Accelerating cash flow You will leverage a database of 15,000+ leads along with established state association relationships to generate net new revenue and build a consistent pipeline. Responsibilities - Own and aggressively pursue new business opportunities within assigned state associations and CRM database. - Engage, challenge, and educate prospects on PCA’s value proposition. - Drive commitments to next steps: demos, webinars, and PPR audits. - Consistently build and maintain a strong pipeline through disciplined outreach. - Travel up to 15 days per month to attend and capitalize on association events. What Success Looks Like - Relentless activity including phone calls that drives results: - Minimum 5 qualified demos or PPRs per week for the Executive Team. - Diligent use of our Customer Relationship Management system to consistently receive: - 25+ rooftop processing statements per month - $4M+ in net new revenue per month. - Consistent overachievement of pipeline and revenue targets and KPIs: - Activity = phone dials, follow up emails, statements received, Profit Protection Reports or demos scheduled and LOIs signed. Qualifications - 2+ years of experience in automotive vendor or retail settings - Highly self-motivated competitive and results driven individual - Confident, assertive communicator who can control conversations - Comfortable with travel (up to 15+ days/month) Benefits - Compensation range: $55,000 - $70,000 - Financial Wellness: - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being: - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development: - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Role Description Senior Software Development Engineers in Test operate as technical leaders within a team, owning validation strategy and system quality for complex systems. This role is responsible for designing and driving comprehensive validation strategies for team-owned systems, ensuring systems behave correctly and reliably under real-world conditions, and elevating testing practices within the team. - Designs and implements comprehensive automated validation strategies for team-owned systems, covering APIs, services, and critical workflows. - Writes clean, scalable, and maintainable test automation code and improves existing frameworks where needed. - Ensures automated validation is fully integrated into CI/CD pipelines to provide fast, reliable feedback. - Owns validation for complex features and workflows, including edge cases, failure scenarios, and performance considerations. - Ensures systems behave predictably under real-world conditions, including peak load and degraded scenarios. - Leads debugging and root cause analysis of complex defects and system issues. - Uses logs, metrics, and traces to deeply understand system behavior and identify reliability gaps. - Drives improvements in system testability by influencing design decisions and collaborating closely with software engineers. - Defines validation strategies that balance coverage, execution speed, and maintainability. - Partners with product managers and product designers to ensure validation aligns with customer workflows and product requirements. - Ensures systems meet expectations for correctness, reliability, performance, and user experience prior to release. - Improves testing practices, automation frameworks, and validation workflows within the team. - Mentors engineers on testing strategies, debugging approaches, and system validation. - Leverages AI-assisted engineering tools to improve validation efficiency, defect detection, and system understanding. - Continuously improves system knowledge, validation approaches, and engineering practices. Qualifications - Deep experience with automated testing (unit, integration, API, and end-to-end testing). - Experience designing and maintaining automated testing frameworks. - Strong understanding of CI/CD pipelines and automated validation workflows. - Solid understanding of web application architecture, RESTful APIs, and backend services. - Experience working with distributed systems or service-oriented architectures. - Strong debugging and root cause analysis skills across complex systems. - Experience with performance testing, reliability testing, or chaos testing. - Proven ability to identify quality risks, evaluate trade-offs, and guide teams toward effective validation strategies. - Demonstrated ability to mentor engineers and improve testing practices across a team. - Familiarity with defining system KPIs and validation metrics. - Experience leveraging AI-assisted tools to improve testing, debugging, and engineering productivity. Requirements - Experience validating complex distributed systems under load and failure scenarios. - Experience working with logs, metrics, and traces to understand system behavior. - Ability to lead technical efforts within a team and influence engineering decisions. - Strong collaboration and communication skills. - Working knowledge of SQL and relational databases. - Experience working with AI-enabled systems or workflows and understanding how to validate them effectively. Benefits - Compensation range: $142k – $178k. - Bonus programs. - 401(k) match. - Employee Stock Purchase Program (ESPP). - HSA and FSA options. - Medical, dental, and vision coverage. - Mental health support for employees and dependents through Lyra Health. - Family planning and women’s health benefits through Carrot. - Gym membership reimbursement and virtual wellness programs (including yoga). - 3 weeks PTO to start, with unlimited PTO after year one. - Education expense reimbursement. - Leadership development programs. - Certified Payments Professional (CPP) certification support.