Priority Technology Holdings, LLC

Role Description This role plays a critical part in ensuring partners successfully integrate with and operate on our platform by leading a team responsible for API onboarding, technical support, and integration reliability. The position requires strong technical expertise, leadership capability, and a deep understanding of distributed systems and API-driven architectures. You’ll collaborate closely with Product, Engineering, Solution Architects, and Customer teams to deliver a seamless and high-quality partner experience. This is a high-impact opportunity to improve partner onboarding, strengthen system reliability, and build a best-in-class technical support engineering function that directly impacts customer trust and revenue growth. Responsibilities - Leads and develops a team of Technical Customer Support Engineers focused on API onboarding, integration support, and partner success. - Establishes team processes, SLAs, and support workflows to ensure timely, high-quality resolution of partner issues. - Owns the end-to-end partner technical support experience, ensuring fast, accurate, and consistent resolution of API and integration issues. - Drives a “white glove” support model for partners, emphasizing responsiveness, clarity, and technical excellence. - Provides hands-on technical leadership in diagnosing and resolving complex API, integration, and system issues. - Acts as an escalation point for high-severity or complex partner issues, maintaining ownership through resolution. - Builds deep expertise across APIs, authentication mechanisms, data flows, and integration patterns to guide the team and partners effectively. - Ensures the team can troubleshoot across distributed systems using logs, metrics, and traces. - Partners closely with Product Managers and Product Designers to ensure APIs are intuitive, reliable, and aligned with customer workflows. - Collaborates with Engineering teams to escalate issues, identify root causes, and drive systemic improvements. - Establishes feedback loops from partner issues into Product and Engineering to improve API design, documentation, and system reliability. - Identifies recurring issues and drives initiatives to eliminate root causes rather than repeatedly addressing symptoms. - Oversees the creation and maintenance of high-quality API documentation, troubleshooting guides, and knowledge base content. - Ensures documentation reflects real-world integration challenges and best practices. - Defines and tracks operational metrics such as response times, resolution times, partner satisfaction, and integration success rates. - Uses data to continuously improve team performance, partner experience, and system reliability. - Drives adoption of AI-enabled support workflows, including automated triage, issue summarization, and debugging assistance. - Ensures AI is used responsibly to improve speed and quality without sacrificing accuracy. - Partners with Solution Architects and Professional Services to ensure seamless transition from onboarding to long-term partner success. - Ensures alignment across pre-sales, implementation, and post-sales technical support. What Success Looks Like - Partners experience fast, reliable, and high-quality technical support during onboarding and ongoing integration. - API integrations are completed more quickly, with fewer blockers and higher success rates. - The team consistently meets or exceeds SLAs for response time, resolution time, and partner satisfaction. - Support interactions are clear, technically accurate, and build trust with partners. - Complex technical issues are resolved efficiently, with clear root cause identification and communication. - Escalations are handled effectively, with strong coordination across Engineering and Product. - Recurring issues are systematically identified and reduced through product, documentation, or platform improvements. - Feedback from support directly improves API usability, reliability, and developer experience. - Documentation and knowledge resources are comprehensive, accurate, and actively used by partners and internal teams. - Partner onboarding becomes more self-service over time due to improved documentation and tooling. - The team demonstrates strong technical depth, ownership, and continuous improvement in both support quality and engineering practices. - AI-enabled workflows improve support efficiency, without compromising quality or customer trust. Qualifications - 6+ years of experience in software engineering, API support engineering, or technical customer support engineering. - 2+ years of experience leading or mentoring engineers in a technical support or platform environment. - Strong understanding of API design, RESTful services, authentication (OAuth, API keys), and integration patterns. - Proven experience troubleshooting complex distributed systems using logs, metrics, and tracing tools. - Strong understanding of modern software systems, including backend services, data flows, and system dependencies. - Ability to diagnose and resolve issues across multiple layers (application, API, infrastructure, data). - Experience working closely with engineering teams to debug production issues and drive root cause resolution. - Strong understanding of observability practices, including monitoring, alerting, and incident response. - Experience defining and improving operational processes, SLAs, and support workflows. - Ability to measure and improve team performance using data and metrics. - Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. - Proven ability to build trust with external partners and internal stakeholders. - Experience collaborating with Product Managers and Product Designers to improve developer experience and product usability. - Strong ownership mindset with a focus on outcomes, customer experience, and continuous improvement. - Experience leveraging AI-assisted tools to improve debugging, support workflows, or engineering productivity. Preferred - Experience in fintech, payments, lending, or other regulated financial systems. - Experience supporting external APIs or developer platforms at scale. - Experience building or contributing to internal tools for support automation or developer experience. - Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and modern infrastructure environments. - Experience working with integration partners, ISVs, or enterprise customers. - Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Benefits - Compensation range: $92k-$121k - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description As a Relationship Manager, Banking & Treasury Services, you will play a critical role in the long-term success of high-value clients and the company. By ensuring clients achieve their desired outcomes, the role will help drive customer satisfaction, loyalty, and retention, which in turn can lead to increased revenue and business growth. You will act as trusted advisors to clients, helping them to realize the full potential of the company’s offerings and contributing to the overall success and reputation of the company. You will be supporting our core clients who are growing and looking for opportunities to cross-sell our products. Responsibilities - Relationship Management: - Key point of contact post-integration: Establish and nurture trust-based relationships with clients after integration. - Product knowledge and support: Maintain a deep understanding of our banking and treasury management product to effectively address client queries and offer solutions. - Regular client check-ins: Conduct periodic meetings to understand clients’ evolving needs and align services to meet those needs. - Build an understanding of customer needs to advocate for roadmap and product solutions. - Escalation management and collaboration with internal teams to resolve any customer issues. - Leading Quarterly Business Reviews with Partners. - Continually push for new feature adoption with existing clients. - Actively drive increase to bottom line revenue. - Assigned to higher-touch enterprise clients. - Creating SOPs (Standard Operating Procedures). - Cross-Functional Collaboration: - Internal coordination: Collaborate with various internal teams to effectively meet client needs and identify upselling or cross-selling opportunities. - Feedback loop: Work with sales, marketing, product, and other departments to provide client feedback, contributing to product improvements and the development of new offerings. What Success Looks Like - Strong Client Relationships: Clients trust you as their main point of contact and feel supported and confident using the banking/treasury product. - Happy & Retained Clients: Clients’ issues are resolved quickly, and they stay with the company and continue using the product. - Product Adoption & Growth: Clients understand and use more features of the product, and you identify opportunities for upselling or cross-selling. - Being the Voice of the Customer: You share client feedback with internal teams, and your insights help improve the product and customer experience. - Proactive client management: Regular check-ins and quarterly reviews uncover client needs before problems arise. - Effective problem resolution: You coordinate with internal teams to resolve issues quickly and escalate when needed. - Valuable customer insights: Client feedback is consistently shared with product and other teams to improve the platform. - Operational excellence: Processes, documentation (SOPs), and internal collaboration run smoothly. Qualifications - Associate’s degree in Finance, Business, or equivalent work experience. - 5+ years of experience in client success, account management, or a relationship management role, preferably in a FinTech or Banking environment. - Banking Operations / Treasury Experience preferred. - Excellent verbal, written communication and interpersonal skills needed to develop collaborative working relationships with cross functional teams. - Ability to understand end to end processes. - Patient, diplomatic, and collaborative. - Advanced communication skills and the ability to have crucial conversations with our clients. Benefits - Compensation range: $64k - $93k - Financial Wellness: - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being: - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development: - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Role Description The Principal Cloud Architect plays a critical role in defining and governing cloud architecture standards across the organization. This position ensures that AWS-based solutions are scalable, secure, and aligned with enterprise best practices by driving consistency in design, documentation, and implementation. The role requires deep technical expertise, strong influence, and the ability to guide engineering teams toward high-quality architectural decisions. You’ll collaborate closely with Infrastructure, Engineering, and Product teams to enable reliable, cost-effective, and compliant cloud solutions. Responsibilities: - Architectural Governance: Review all existing and proposed architecture diagrams to ensure technical validity, scalability, and adherence to company standards. - Documentation Standardization: Establish and enforce a centralized location and standardized format for all engineering documentation and architectural artifacts. - Quality Advocacy: Participate in developer design meetings to advocate for high-quality AWS designs, pushing for the adoption of pre-certified, secure, and cost-effective components. - Stakeholder Negotiation: Act as the primary representative for the Infrastructure team in design discussions, negotiating with development teams to resolve technical conflicts. - Strategic Influence: Use strong communication and persuasion skills to "sell" technical solutions to various stakeholders, including those with challenging or resistant personalities. - Standards Development: Structure and maintain the library of Priority certified components and architectural best practices. Drive education and adoption across the development community. - Compliance & Frameworks: Embed TOGAF principles and AWS Well-Architected Framework best practices into the infrastructure team’s workflows. - Mentorship & Support: Provide ongoing guidance and architectural leadership to engineering teams to improve their application designs over time. What Success Looks Like: - Cloud architectures are consistent, scalable, secure, and aligned with enterprise standards. - Engineering teams adopt standardized patterns and certified components across solutions. - Architecture reviews improve design quality and reduce technical risk across the platform. - Documentation is centralized, structured, and consistently used across teams. - Stakeholders align on architectural decisions with minimal friction and clear rationale. - AWS Well-Architected and TOGAF principles are embedded into daily engineering practices. - Engineering teams demonstrate improved architectural maturity and decision-making over time. Qualifications - 8–10+ years of experience in cloud architecture, systems engineering, or a related field. - Deep expertise in AWS architecture and cloud-native design principles. - AWS Certified Solutions Architect – Professional certification. - TOGAF certification or equivalent experience with architecture frameworks. - Strong experience reviewing and designing scalable, secure, and resilient systems. - Exceptional communication skills with the ability to influence both technical and non-technical stakeholders. - Proven ability to lead architectural discussions and navigate complex technical decision-making. Requirements - AWS certifications such as Security Specialty or Advanced Networking Specialty. - Experience with infrastructure as code (IaC) and automation tools (e.g., Jenkins, TeamCity, Kubernetes). - Experience implementing governance frameworks and architectural standards. - Familiarity with fintech, payments, or regulated environments. - Experience influencing across large, matrixed organizations. Benefits - Compensation range: $116k-$180k - Financial Wellness: - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being: - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development: - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Company Description Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description Principal Software Engineers operate at the workstream level, responsible for defining the long-term technical strategy and evolution of systems that support critical customer and business capabilities. A workstream is a product‑aligned engineering organization responsible for delivering a cohesive set of customer and business capabilities, with domains composed of multiple value lanes (teams), each with its own charter and outcomes. Principal Software Engineers in the Enterprise Governance workstream operate across these domains, shaping how governance systems are designed, integrated, and evolved over time. This workstream delivers risk management, regulatory compliance, controls, and oversight capabilities that cut across Priority’s payments, banking, and acquiring solutions, ensuring they operate safely, reliably, and in line with regulatory and business expectations. This role focuses on defining architectural direction, reducing systemic risk, and ensuring systems scale to support increasing complexity and product capability. You will partner closely with Senior Staff Engineers, Architects, Engineering leadership, Product leaders, and cross-functional stakeholders to align technical strategy with business objectives. Principal Software Engineers establish how systems evolve, ensure long-term platform sustainability, and drive engineering decisions that improve reliability, scalability, and business impact across a workstream. Responsibilities - Defines and drives long-term technical strategy and architectural direction for a workstream, ensuring systems evolve to meet business growth, scale, and complexity. - Establishes architectural vision, principles, and standards that guide system design across multiple domains and value lanes within the workstream. - Leads the design of highly complex, large-scale distributed systems spanning multiple teams, ensuring strong performance, reliability, availability, and fault tolerance under real-world production workloads. - Owns critical architectural decisions that impact the long-term scalability, resilience, and maintainability of the workstream. - Aligns system design and technical direction across domains, ensuring services interoperate effectively and avoiding fragmentation or duplicated patterns. - Drives simplification of system architecture by reducing unnecessary complexity and improving cohesion across services. - Evaluates and drives trade-offs across scalability, reliability, performance, cost, and development velocity at the workstream level. - Partners with engineering leadership to prioritize investments in platform capabilities, reliability, and technical debt reduction. - Defines and evolves reliability strategy within the workstream, including observability, alerting, incident response, and SLI/SLO frameworks. - Ensures systems are instrumented, measurable, and capable of proactively detecting and recovering from failures. - Leads resolution of systemic reliability issues and large-scale incidents, driving root cause analysis and durable fixes across teams. - Uses operational insights and production data to continuously refine architecture and engineering practices. - Establishes and influences workstream-level KPIs that measure system performance, reliability, and customer outcomes. - Partners with product managers and product designers to ensure architecture aligns with product strategy and delivers measurable business impact. - Drives adoption of consistent engineering practices, development workflows, and architectural standards across teams. - Leads initiatives that improve system cohesion, engineering efficiency, and delivery predictability across the workstream. - Guides adoption of AI-enabled engineering practices within the workstream to improve productivity, testing, and operational efficiency. - Defines patterns for integrating AI safely and effectively, including monitoring performance, reliability, and cost. - Collaborates with other Principal Engineers and Software Architects to ensure alignment across workstreams and maintain a cohesive platform architecture. - Influences technical decision-making across teams without direct authority, aligning engineers around shared direction. - Mentors Staff and Senior Staff engineers, developing technical leaders capable of operating at broader scope. - Acts as a trusted technical advisor to engineering leadership within the workstream. Qualifications - 15+ years of software engineering experience, with significant experience operating at Staff or Senior Staff level. - Strong proficiency in at least one programming language. - Strong understanding of core computer science fundamentals. - Proven experience leading architecture and defining long-term technical strategy across a workstream, domain, or large product area. - Proven ability to align systems and teams around a shared architectural vision. - Deep expertise in designing and operating large-scale distributed systems. - Demonstrated experience designing and operating systems with strong performance, reliability, availability, and fault tolerance under real-world production workloads. - Expertise in designing and building APIs and services with clear, well-defined contracts that enable composability and reliable integration. - Solid understanding of web application architecture, including RESTful APIs, backend services, and service-oriented design principles. - Strong understanding of modern software development practices, including test-driven development (TDD), and building scalable, maintainable, and observable systems. - Experience operating effectively within modern development environments, including version control systems (e.g., Git) and Agile development practices. - Deep understanding of data modeling and data access patterns, including designing scalable relational schemas, optimizing query performance, and guiding data architecture decisions across distributed systems. - Deep experience debugging complex distributed systems using logs, metrics, and traces. - Proven ability to design and improve observability and reliability practices across systems. - Demonstrated ability to influence technical direction, standards, and engineering practices across multiple teams. - Proven ability to influence technical decisions across teams without direct authority. - Experience mentoring Staff and Senior Staff engineers and shaping technical leadership within an organization. - Experience designing and scaling AI-enabled systems or integrating AI capabilities into production systems. - Exposure to AI-native development patterns, including structured inputs/outputs and automation-friendly interfaces. - Familiarity with modern integration and orchestration concepts (e.g., composable services, discoverability, MCP or similar frameworks). Requirements - The primary technology stack for the team includes: NodeJS, MySQL, AWS (Lambda, Step Functions, Eventbridge, etc). - Secondary technologies include Java, Angular JS, React, Elastic Search (NoSQL), Graph DB. Benefits - Compensation range: $180k-$220k - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support

Role Description We are seeking a strategic and results-driven Director, Customer Lifecycle Optimization to lead retention strategy and Voice of Customer (VOC) across our acquiring portfolio. This role is a core pillar of the revenue organization, focused on protecting and expanding customer value by reducing attrition, improving experience, and operationalizing customer feedback. Sitting alongside Product Strategy, Revenue Operations, and Lifecycle Marketing, this role owns the “Protect & Expand” motion ensuring we not only acquire customers, but keep and grow them. Responsibilities - Retention & Loyalty Strategy (Protect) - Own end-to-end retention strategy across merchants and partners. - Identify churn drivers and implement targeted mitigation plans. - Develop segmentation strategies across SMB, enterprise, and partner portfolios. - Lead save and win-back programs tied to measurable revenue impact. - Voice of Customer (VOC) & Insights - Build and scale a centralized VOC program across all touchpoints. - Aggregate feedback from support, product, sales, and partner channels. - Translate insights into prioritized actions with clear ownership. - Partner with BI to deliver dashboards on sentiment, churn risk, and experience trends. - Lifecycle & Expansion Alignment (Grow) - Partner with Lifecycle Marketing to drive engagement and adoption campaigns. - Identify cross-sell and expansion opportunities within existing portfolios. - Support product penetration strategies across partners and merchants. - Ensure retention and expansion motions are coordinated and measurable. - Product & Operational Influence (Execute) - Partner with Product Strategy to influence roadmap based on customer feedback. - Align with Customer Success and Support to improve service delivery and escalation handling. - Work with Sales and Partner teams to strengthen portfolio performance and retention accountability. - Data & Performance Management - Own KPIs including churn, retention, LTV, and customer sentiment metrics. - Lead cohort and ROI analysis for retention and loyalty initiatives. - Enable proactive risk identification through data and predictive insights. - Ensure BI ownership of reporting infrastructure and ongoing enhancements. What Success Looks Like - Reduced merchant and partner attrition with clear ROI. - Increased customer lifetime value through retention and expansion. - Fully operational VOC program with closed-loop feedback execution. - Clear visibility into customer health and risk across the portfolio. - Strong alignment across Product, RevOps, Lifecycle Marketing, and Operations. - Retention established as a measurable, managed revenue lever. Qualifications - 7-10+ years in retention, lifecycle marketing, customer success, or related fields. - Experience in payments, fintech, SaaS, or merchant acquiring preferred. - Strong analytical and strategic mindset with a bias for execution. - Proven ability to drive cross-functional alignment in complex organizations. - Experience building VOC programs and retention frameworks at scale. Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Compensation and Benefits - Compensation range: [Range] - Financial Wellness - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description The Technical Program Manager plays a key role in driving large, complex, and technically challenging programs that span multiple teams and systems. This role is responsible for ensuring alignment between technical execution and business objectives, enabling teams to deliver measurable outcomes. The position requires strong technical acumen, program leadership, and the ability to navigate ambiguity while coordinating cross-functional efforts. You will partner closely with Engineering, Product, Business, and IT teams to drive execution, manage dependencies, and deliver high-impact programs. Responsibilities: - Program Management: - Define program scope, objectives, success metrics, and strategic alignment with organizational goals. - Bridges the gap between engineering teams and business stakeholders, focusing on system architecture, development, and implementation. - Oversee multiple interrelated projects within the program, ensuring seamless execution and delivery. - Identify and manage program dependencies, risks, and issues, ensuring timely mitigation and resolution. - Facilitates technical trade-off discussions and ensures decisions are data driven. - Strategic Alignment: - Collaborate with leadership and cross-functional teams including but not limited to Business, Product Management, Engineering, and IT teams to ensure program outcomes align with long-term business objectives. - Translate business goals into actionable program plans that drive growth and innovation. - Stakeholder Relations: - Build and maintain strong relationships with stakeholders, ensuring high levels of satisfaction with program outcomes. - Facilitate effective communication between teams, leadership, and external partners to maintain alignment. - Program Reporting and Visibility: - Develop and maintain enhanced program reporting mechanisms to support data-driven decision-making. - Provide clear, concise updates to leadership on program performance, risks, and opportunities. - Continuous Improvement: - Identify and implement best practices in program management to enhance efficiency and quality. - Champion a culture of continuous feedback and improvement across all program activities. Qualifications - Bachelor’s degree in Business, Project Management, Computer Science, or a related field, or equivalent practical experience. - 5+ years of experience in technical program or project management, preferably in technology or financial services sectors. - Proven track record of managing complex programs and achieving measurable business outcomes. - Expertise in project management tools (e.g., Jira, Confluence, MS Project) and reporting systems. - Strong organizational, analytical, and problem-solving skills. - Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels. - Ability to work effectively in a remote environment, demonstrating leadership and adaptability. Requirements - Experience in the financial services industry or another highly regulated environment. - Familiarity with Agile methodologies and experience leading Agile teams. - PMP, PgMP, or similar program management certification. - Google Workspace familiarity including Gemini or other AI tooling. Benefits - Compensation range: $92,000 - $115,000 - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Company Description Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description The Principal Technical Program Manager serves as the execution owner for large-scale, cross-functional initiatives that are critical to Priority’s technology and business strategy. This role leads complex programs from planning through delivery, ensuring alignment between engineering, product, and business stakeholders while balancing timelines, scope, and organizational priorities. You will operate at a strategic level — shaping execution frameworks, improving operating discipline, and enabling leadership to make informed decisions. This role partners closely with engineering, product, and go-to-market teams to drive predictable delivery, reduce execution risk, and improve organizational effectiveness. Responsibilities - Leads end-to-end delivery of large, cross-functional technical programs aligned to company objectives. - Partners with business sponsors and engineering leaders to define program scope, success metrics, and execution plans. - Establishes milestones, roadmaps, and governance processes to ensure initiatives are delivered on schedule and within agreed constraints. - Develops business cases with stakeholders, including benefits, costs, risks, and organizational impact. - Tracks progress, risks, dependencies, and resource alignment; escalates issues and drives resolution. - Defines and implements KPIs and OKRs to measure program health and execution effectiveness. - Coordinates across engineering, product, and go-to-market teams to support successful implementation and launch readiness. - Advises leadership on program governance, operational improvements, and change management practices. - Improves execution processes and operating rhythms to increase predictability and reduce delivery friction. - Builds strong relationships with senior stakeholders and ensures alignment between technology execution and business priorities. What Success Looks Like - Major initiatives are delivered with predictable timelines, clear accountability, and minimal last-minute escalations. - Leadership has visibility into progress, risks, and tradeoffs and can make timely decisions. - Cross-team dependencies are coordinated proactively rather than reactively. - Stakeholders rely on this role as a trusted execution partner and source of operational clarity. - Programs launch smoothly with reduced operational disruption and improved adoption. - The organization experiences fewer delivery bottlenecks and stronger alignment between business and engineering teams. Qualifications - 11+ years of experience in Technical Program Management or related delivery leadership role. - Experience leading complex, multi-team technical initiatives in a fast-paced environment. - Strong understanding of software development lifecycles and Agile methodologies (Scrum, Kanban). - Ability to decompose large initiatives into structured, executable plans. - Experience defining KPIs/OKRs and using data to guide execution decisions. - Excellent stakeholder communication across technical and non-technical audiences. - Ability to identify and manage risks, dependencies, and competing priorities. - Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field (or equivalent experience). - Solid technical understanding sufficient to interpret system designs, technical challenges, and tradeoffs. Preferred - FinTech or financial services experience. - Experience implementing program governance frameworks or operating models. Benefits - Compensation range: $116k-$190k. - Bonus programs. - 401(k) match. - Employee Stock Purchase Program (ESPP). - HSA and FSA options. - Financial wellness resources and employee discount programs. - Medical, dental, and vision coverage. - Mental health support for employees and dependents through Lyra Health. - Family planning and women’s health benefits through Carrot. - Gym membership reimbursement and virtual wellness programs (including yoga). - 3 weeks PTO to start, with unlimited PTO after year one. - Education expense reimbursement. - Leadership development programs. - Certified Payments Professional (CPP) certification support. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Role Description As a Senior Relationship Manager, Banking & Treasury Services, you will play a critical role in the long-term success of high-value clients and the company. By ensuring clients achieve their desired outcomes, the role will help drive customer satisfaction, loyalty, and retention, which in turn can lead to increased revenue and business growth. You will act as trusted advisors to clients, helping them to realize the full potential of the company’s offerings and contributing to the overall success and reputation of the company. You will be supporting our strategic clients, providing them with white glove service. Responsibilities: - Relationship Management: - Key point of contact post-integration: Establish and nurture trust-based relationships with clients after integration. - Product knowledge and support: Maintain a deep understanding of our banking and treasury management product to effectively address client queries and offer solutions. - Regular client check-ins: Conduct periodic meetings to understand clients' evolving needs and align services to meet those needs. - Build an understanding of customer needs to advocate for roadmap and product solutions. - Escalation management and collaboration with internal teams to resolve any customer issues. - Leading Quarterly Business Reviews with Partners. - Continually push for new feature adoption with existing clients. - Actively drive an increase to bottom line revenue. - Assigned to higher-touch enterprise clients. - Creating SOPs (Standard Operating Procedures). - Reviewing SOPs created by team members and editing as needed. - Providing backup/oversight on L1/L2 ticket responses. - Impact 1 On-Call support during business hours. - Maintaining/Updating Master List of all ISV prospects (Acquiring/ Platform Services Only). - Cross-Functional Collaboration: - Internal coordination: Collaborate with various internal teams to effectively meet client needs and identify upselling or cross-selling opportunities. - Feedback loop: Work with sales, marketing, product, and other departments to provide client feedback, contributing to product improvements and the development of new offerings. - Team Support: Provide guidance, training, and support to colleagues. What Success Looks Like: - Trusted client advisor: Clients see you as their primary partner and rely on your guidance. - High client retention: Enterprise clients stay, renew, and expand their relationship with the company. - Revenue growth: You identify upsell and cross-sell opportunities and drive adoption of new features. - Operational excellence: Client issues are resolved quickly, escalations are handled smoothly, and processes run efficiently. - Product impact: Client feedback is translated into insights that help improve products and services. - Strong collaboration: You work effectively with sales, product, banking, treasury, and operations teams to deliver great client outcomes. Qualifications - Associate’s degree in Finance, Business, or equivalent work experience. - 6+ years of experience in client success, account management, or a relationship management role, preferably in a FinTech or Banking environment. - Banking Operations / Treasury Experience required. - Excellent verbal, written communication and interpersonal skills needed to develop collaborative working relationships with cross functional teams. - Ability to understand end to end processes. - Patient, diplomatic, and collaborative. - Advanced communication skills and the ability to have crucial conversations with our clients. - Full understanding of our products and internal processes. - Experience navigating complex problems. - Ability to communicate cross-functionally across the organization. Benefits - Compensation range: $75k - $95k - Financial Wellness: - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being: - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development: - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description The Sales Operations Specialist plays a critical role in empowering our Sales teams by ensuring their success. You will serve as a key internal partner, directly managing support for the company’s sales portfolio through dedicated telephone and email interactions. Your primary focus is to cultivate strong, collaborative relationships with the Sales teams and provide ongoing day-to-day support, guaranteeing they have the necessary support to thrive. - Develop and coordinate proposals, RFP responses, and deal structuring support. - Provide strategic pricing support, including merchant statement analysis. - Administer ongoing sales partner training on MX™ Connect, MX™ Merchant, and other Priority Product and Services. - Facilitate escalated requests with other teams in the organization, ensuring expedient and amenable resolution of issues. - Submit new merchant agreements and follow up through the onboarding setup. - Perform customer service tasks such as terminal installations, ordering terminals, file build completion, troubleshooting issues, and assisting with anything related to the merchant account. - Provide operational support for new market initiatives (Canada & Puerto Rico). - Distribute relevant information to sales partners as needed, on behalf of other departments upon request, or at the request of the leadership team. - Provide specialty program support for vertical solutions. - Manage administrative support related to deal setup and submission, including internal escalation routing for operational blockers and gateway setup submission. - Deliver comprehensive reporting support, including customer reporting, Business Intelligence (BI) reporting support, and ad-hoc reporting requests supporting deal analysis. - Conduct education on sales operational workflows. - Assist with deal progression and internal process navigation. Qualifications - Relevant background in customer service or a customer-focused role, ideally with a background in financial technology or financial services. - Experience working in a sales and service environment that moves at a fast pace. - Strong communication skills (written and verbal). - Proficiency in Microsoft Office and Google Drive. - Travel for work conferences/expos. Requirements - Demonstrated excellent accuracy and attention to detail. - Good multi-tasking and problem-solving skills. - Ability to work well in a team environment, with the ability to function with professionals internally and externally at all levels. - Ability to listen, communicate, and interpret client’s needs and objections. - Ability to de-escalate situations and drive meaningful resolutions. - Experience in Excel/Sheets completing basic financial analysis or formula-based calculations. Benefits - Compensation range: $65k-$75k. - Financial Wellness: - Bonus programs. - 401(k) match. - Employee Stock Purchase Program (ESPP). - HSA and FSA options. - Financial wellness resources and employee discount programs. - Health & Well-being: - Medical, dental, and vision coverage. - Mental health support for employees and dependents through Lyra Health. - Family planning and women’s health benefits through Carrot. - Gym membership reimbursement and virtual wellness programs (including yoga). - Time Off: - 3 weeks PTO to start, with unlimited PTO after year one. - Growth & Development: - Education expense reimbursement. - Leadership development programs. - Certified Payments Professional (CPP) certification support. Company Description Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Role Description The Sales Executive, Prisma PropTech plays a key role in driving revenue growth by identifying, engaging, and closing new business opportunities within mid-market multifamily operators. This role focuses on managing a high-volume sales pipeline while delivering strong customer engagement throughout the sales process. The position requires strong communication skills, pipeline discipline, and the ability to balance outbound prospecting with inbound lead conversion. You will collaborate with marketing, product, and implementation teams to deliver solutions that meet customer needs and support business growth. Responsibilities - Prospect and develop new business opportunities within mid-market multifamily operators. - Conduct outbound outreach through phone, email, LinkedIn, and industry networking. - Run product demonstrations showcasing Prisma’s resident portal, payment solutions, and operational tools. - Manage a high-volume pipeline and guide prospects through the sales process from discovery to contract. - Identify opportunities to expand Prisma adoption across multiple properties within a management company. - Collaborate with marketing to convert inbound leads and campaigns into qualified opportunities. - Develop strategic relationships with C-suite and executive leadership at property management firms. - Attend industry conferences, trade shows, and networking events to generate leads and build relationships. - Schedule discovery calls and demos to move prospects through the pipeline. - Collaborate with product and implementation teams to ensure successful onboarding of multifamily customers. - Maintain accurate pipeline forecasting and opportunity management within HubSpot CRM. What Success Looks Like - Consistent achievement of sales targets through new customer acquisition. - Strong pipeline generation across outbound and inbound channels. - Effective conversion of leads into qualified opportunities and closed deals. - High-quality product demonstrations that clearly communicate value. - Expansion of customer footprint within existing accounts. - Accurate pipeline forecasting and disciplined CRM usage. - Strong collaboration across sales, marketing, and implementation teams. Qualifications - 3+ years of SaaS, fintech, or PropTech sales experience. - Experience in sales, business development, or account management within the multifamily or PropTech industry. - Familiarity with property management systems such as Yardi, Entrata, MRI, RealPage, or similar platforms. - Proven ability to navigate sales cycles involving multiple stakeholders. - Strong communication and presentation skills. - Experience selling solutions related to payments, billing systems, resident portals, leasing platforms, or similar technologies. - Ability to manage a high-volume pipeline and prioritize effectively. - Strong organizational and time management skills. - Ability to work independently in a fast-paced environment. - Proficiency with CRM tools (e.g., HubSpot). Preferred - Bachelor’s degree in Business, Marketing, or related field. - Experience working in high-growth or scaling organizations. - Experience balancing outbound prospecting with inbound lead conversion. Benefits - Compensation range: $90,500 - $115k - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).