• Work closely with Promotions Customer Value team to align promotional and messaging pillars • Lead engagement strategy across VIP, partnerships, play-up and cross-sell focused initiatives • Work closely across CRM teams to create and manage testing strategy and communication plans • Create consistent process-first guidelines to ensure best-in-class customer experience for all Customer Value-led content • Ensure all CRM materials meet compliance and brand standards • Communicate how campaign mechanics, targeting strategy, segmentation framework and messaging adhere to broader Sportsbook CRM team goals • Analyze performance trends to optimize against key objectives

Role Description As a Senior Customer Success Manager, Enterprise, you will own post-sales relationships with our most high-value customers, serving as their primary advocate and ensuring they achieve measurable outcomes with SentinelOne's platform. You will work closely with internal teams across Sales, Renewals, Support, Services, and Product to drive adoption, mitigate risk, and deliver an exceptional customer experience at the enterprise level. What Will You Do? - Own post-sales relationships with a portfolio of high-value enterprise customers, advocating for their success internally, establishing critical goals and onboarding plans, and driving regular executive engagement at VP and C-level. - Promote product adoption and deliver ongoing tailored customer engagement — including weekly meetings, health checks, and QBRs — while proactively using customer success platforms and health indicators to identify and remove blockers to success and retention. - Collaborate cross-functionally with Sales, Renewals, Support, Services, and Product teams to achieve optimal customer outcomes, and manage escalations by orchestrating internal resources to reach timely resolution. - Identify and mitigate customer risk early to ensure high retention rates, and meet with senior leadership quarterly to report on portfolio health, trends, and strategic opportunities. - Understand customers' challenges, advise on best practices, and manage expectations in a way that consistently results in high customer satisfaction across a diverse, enterprise-level portfolio. Qualifications - Fluency in German and English, with very strong written and verbal communication skills and demonstrable experience engaging with customers from diverse cultures and backgrounds. - Prior experience in a Customer Success Manager role handling enterprise accounts of 20,000 employees or more, with a proven track record of driving adoption, managing escalations, and delivering high retention outcomes. - A customer-centric approach with the ability to understand complex customer challenges, manage expectations effectively, and build strong, lasting relationships at senior stakeholder level. - Detail-oriented and analytical mindset, with the ability to thrive in a multitasking environment, adjust priorities on the fly, and operate as both a strong team player and a self-starter. - Experience with Salesforce and customer success platforms such as Totango or Gainsight is a plus, as is previous cybersecurity industry experience or a demonstrated understanding of security concepts and terminology. - Professional working proficiency in Italian or Spanish in addition to German would further set you apart. Benefits - Equity & Rewards - Restricted Stock Units (RSUs) - Employee Stock Purchase Plan (ESPP) - Time Off & Wellbeing - Competitive leave benefits - Gender-neutral parental leave - Insurance & Financial Security - Medical and insurance benefits - Pension scheme - Employee Assistance Program (EAP) - Work Perks & Flexibility - Global home office allowance - Mobile phone allowance - Wellness & Lifestyle - Wellness benefit

• Build meaningful relationships with current clients • Drive Pippin’s long-term sales growth strategy • Work closely with Sales team and CEO • Manage sustainable, seamless, and effective onboarding processes • Respond to inbound customer requests and focus on scaling interesting clients • Transition prospects to clients smoothly • Serve as an advocate for current Pippin clients • Consult current clients to understand their pain points and propose solutions • Grow Pippin’s share of wallet through relationship-based sales • Understand and educate clients about Pippin’s product and technology pipeline • Develop engagement strategies for current clients • Propose and research new products or services • Help manage revenue technology stack such as Hubspot • Gather, synthesize, and report on key client metrics • Identify potential issues with orders proactively

Role Description Mother's Earth is a fast-growing, subscription-first DTC brand selling laundry sheets, dishwasher sheets, scent beads, and household cleaning products across four live markets: Netherlands, DACH, France, and Worldwide. This is a newly created role built around a clear mandate: grow retention and lifetime value through smarter lifecycle marketing. Subscription is the core of the business, and the next stage of growth comes from reactivating subscribers and one-time buyers who've drifted, not just acquiring new ones. You won't be starting from scratch. The team has already done deep customer psychology work across every market – documented need states (health and safety, eco, performance, convenience, scent), the specific beliefs that need to land before a customer trusts the brand, and what actually drives reactivation versus quiet churn. Your job is to turn that into lifecycle messaging and workflows that convert it into retention. This role is equal parts strategic and hands-on. You'll set the retention roadmap and testing priorities, and you'll have a CRM exec to lean on for day-to-day execution and QA – but you'll still be building and testing flows yourself when it matters. What You'll Do - Own the CRM and retention roadmap across all four stores (Worldwide, Netherlands, DACH, France), prioritising the workflows and tests that move subscriber LTV and reactivation. - Build and lead reactivation strategy for both lapsed subscribers and one-time buyers: win-back flows, cancel/save flows, and cadence-based re-engagement. - Design and test the full lifecycle suite in Klaviyo: welcome series, post-purchase, replenishment, cancel/save, chargeback recovery, and browse/checkout abandonment. - Use the existing need-state and belief research (health and safety, eco, performance, convenience, scent) to shape messaging, subject lines, and proof points by segment and market. - Write or closely direct the copy yourself – strong instincts for customer psychology and language are essential, there's no dedicated copywriter on this so you own the voice. - Lead segmentation and testing strategy, delegating build, QA, and reporting to a CRM exec who supports you day to day. - Keep quality high across every send – discount codes, segment exclusions, and mobile/desktop checks – with the CRM exec handling first-line QA. - Keep branding, tone, and scent-specific messaging consistent across markets as themes and campaigns evolve per store. - Report against core CRM KPIs: flow revenue %, campaign revenue %, reactivation rate, and OTP-to-subscription conversion (excluding subscription billing). - Coordinate closely with CRO/dev and customer service on sign-off for flow language and chargeback communications. Qualifications - CRM/lifecycle marketing experience in DTC/ecommerce, ideally with a subscription-first brand, and comfortable owning retention and reactivation strategy end to end. - Genuine strength in customer psychology and copywriting – you can read what's driving belief, doubt, or churn in a segment and write (or brief) messaging that lands. - Strategic enough to set the roadmap and prioritise testing, but happy being in the day-to-day detail, not just directing from above. - Deep Klaviyo proficiency: flows, segmentation, A/B testing, and reporting. - Comfortable delegating to and developing a CRM exec, without losing sight of the details that matter. - Comfortable owning execution across multiple markets and languages at once (Worldwide, Netherlands, DACH, France). - Data-literate: comfortable reading revenue and retention reporting and adjusting priorities off the back of it. - Fluency in either German, French or Dutch is an important plus. Benefits - Remote, In-house role at Mother's Earth, working alongside the founder and an embedded growth team. - A CRM exec in place to support execution, so you're not doing this solo. - Target start: September, with a clean handover complete ahead of Black Friday.