Role Description Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. As Manager, Customer Success, you will lead a team of Customer Success Managers and Executives who help our largest customers maximise value from the full Axon ecosystem. - Lead and develop the team - Manage, mentor, and develop a team of CSMs across Commonwealth territories - Set clear goals aligned to retention, adoption, NPS, and product utilisation - Run hiring, onboarding, performance management, and career development for your team - Foster a culture of proactive customer engagement, disciplined execution, and cross-functional collaboration - Drive strategic customer outcomes - Ensure the team acts as a strategic partner to customers - Own QBR excellence at scale - Support major account strategy and step in on the most complex customer escalations - Ensure every priority account has a clear success plan with goals, risks, owners, and dates - Orchestrate across Axon - Operate across regions and time zones Qualifications - 8+ years in customer-facing roles; 3+ years managing people in Customer Success or equivalent - Proven success leading teams serving enterprise and public-sector customers - Track record driving retention, adoption, and satisfaction through a team - Experience with QBRs, success planning, and executive stakeholder management at scale - Ability to coach others on the full range of CS activities - Strong partnership skills across Sales, Professional Services, Support, and Product - Familiarity with Salesforce, Gainsight, and customer success tooling - Understanding of SaaS, cloud, and connected-device / hardware ecosystems - Excellent written and verbal communication; executive presence - Willingness to travel extensively and work across global time zones - Degree or equivalent experience Requirements - Public safety, justice, or corrections sector experience (Bonus) - Experience with Axon or comparable technology (Bonus) Benefits - Commitment to building diverse teams - Encouragement to apply even if not meeting every single requirement

Role Description Go Echoes is looking to hire an experienced Customer Success Manager with a proven SaaS background to manage a portfolio of 60 French accounts. The ideal candidate has previously worked in a SaaS/software environment, understands subscription-based business models, and is fully bilingual in French and English (spoken and written), as they will interact daily with French clients and collaborate closely with the US team. You will act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. This role combines account management, marketing advisory, onboarding, and performance optimization. Qualifications - 3+ years of experience as a CSM in a SaaS environment - Experience managing 40–80 accounts simultaneously - Data-driven mindset - Strong ownership and accountability - Comfortable in a fast-paced, remote environment Requirements - Mandatory: SaaS Experience - Previous experience working in a SaaS/Software company (strongly preferred) - Understanding of subscription models - Customer lifecycle management - Product adoption metrics - Churn prevention strategies - Expansion and upselling within SaaS environments - Mandatory: Excellent Communication Skills (French & English) - Fully bilingual in French and English (spoken & written) - Able to conduct client meetings in French - Comfortable collaborating with international teams in English - Strong presentation and stakeholder management skills - Communication quality is critical for this role. - Marketing Knowledge (Strong Plus) - Experience in email marketing - SMS marketing - Retention marketing - Customer journey optimization - WhatsApp Campaign Expertise - Comfortable with designing campaign flows - Advising on best practices - Improving performance through A/B testing - AI Familiarity (Bonus) - Experience with tools such as ChatGPT or similar AI assistants Benefits - Top-tier Sales and CS talent with real results - Native or bilingual speakers - 100% remote and fully dedicated - Fully integrated into your tools and processes - Up to 50% cheaper than hiring locally - Ongoing training and performance tracking - Free replacement if someone doesn’t fit - Simple monthly subscription, no hidden fees - Try the service with no commitment

Role Description Herrera Headhunters is looking to hire an experienced Customer Success Manager with a proven SaaS background to manage a portfolio of 60 French accounts. The ideal candidate has previously worked in a SaaS/software environment, understands subscription-based business models, and is fully bilingual in French and English (spoken and written), as they will interact daily with French clients and collaborate closely with the US team. You will act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. This role combines account management, marketing advisory, onboarding, and performance optimization. Qualifications - 3+ years of experience as a CSM in a SaaS environment - Experience managing 40–80 accounts simultaneously - Data-driven mindset - Strong ownership and accountability - Comfortable in a fast-paced, remote environment Requirements - Mandatory: SaaS Experience - Previous experience working in a SaaS/Software company (strongly preferred) - Understanding of subscription models - Customer lifecycle management - Product adoption metrics - Churn prevention strategies - Expansion and upselling within SaaS environments - Mandatory: Excellent Communication Skills (French & English) - Fully bilingual in French and English (spoken & written) - Able to conduct client meetings in French - Comfortable collaborating with international teams in English - Strong presentation and stakeholder management skills - Communication quality is critical for this role. - Marketing Knowledge (Strong Plus) - Experience in email marketing - SMS marketing - Retention marketing - Customer journey optimization - Clients expect strategic guidance, not only account management. - WhatsApp Campaign Expertise - Comfortable with designing campaign flows - Advising on best practices - Improving performance through A/B testing - AI Familiarity (Bonus) - Experience with tools such as ChatGPT or similar AI assistants - Strong plus, as the company is AI-focused and integrates AI into its workflows. Benefits - Competitive salary - Flexible working hours - Remote work opportunities - Professional development and training - Health and wellness benefits 👉 Important: Si vous ne parvenez pas à postuler via Join, merci d’envoyer directement votre candidature par email à: n.tajouri@herreraheadhunters.com

• Proactively engage with existing customers via phone, chat and email. • Build trusted relationships with your customer portfolio. • Understand each customer's business, goals and financial needs. • Help customers get the most value from Finom by introducing relevant features and products. • Recommend the most appropriate plans and services based on customer needs. • Identify opportunities to increase product adoption and customer engagement. • Proactively contact customers showing signs of churn and help retain them. • Re-engage dormant customers and encourage greater use of Finom. • Educate customers on new features, products and best practices. • Gather customer feedback and identify opportunities to improve the customer journey. • Work closely with Product, Marketing, Sales and Operations to improve the customer experience. • Become an advocate for our customers, ensuring their voice is represented across the business.