Role Description Go Echoes is looking to hire an experienced Customer Success Manager with a proven SaaS background to manage a portfolio of 60 French accounts. The ideal candidate has previously worked in a SaaS/software environment, understands subscription-based business models, and is fully bilingual in French and English (spoken and written), as they will interact daily with French clients and collaborate closely with the US team. You will act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. This role combines account management, marketing advisory, onboarding, and performance optimization. Qualifications - 3+ years of experience as a CSM in a SaaS environment - Experience managing 40–80 accounts simultaneously - Data-driven mindset - Strong ownership and accountability - Comfortable in a fast-paced, remote environment Requirements - Mandatory: SaaS Experience - Previous experience working in a SaaS/Software company (strongly preferred) - Understanding of subscription models - Customer lifecycle management - Product adoption metrics - Churn prevention strategies - Expansion and upselling within SaaS environments - Mandatory: Excellent Communication Skills (French & English) - Fully bilingual in French and English (spoken & written) - Able to conduct client meetings in French - Comfortable collaborating with international teams in English - Strong presentation and stakeholder management skills - Communication quality is critical for this role. - Marketing Knowledge (Strong Plus) - Experience in email marketing - SMS marketing - Retention marketing - Customer journey optimization - WhatsApp Campaign Expertise - Comfortable with designing campaign flows - Advising on best practices - Improving performance through A/B testing - AI Familiarity (Bonus) - Experience with tools such as ChatGPT or similar AI assistants Benefits - Top-tier Sales and CS talent with real results - Native or bilingual speakers - 100% remote and fully dedicated - Fully integrated into your tools and processes - Up to 50% cheaper than hiring locally - Ongoing training and performance tracking - Free replacement if someone doesn’t fit - Simple monthly subscription, no hidden fees - Try the service with no commitment

Role Description Herrera Headhunters is looking to hire an experienced Customer Success Manager with a proven SaaS background to manage a portfolio of 60 French accounts. The ideal candidate has previously worked in a SaaS/software environment, understands subscription-based business models, and is fully bilingual in French and English (spoken and written), as they will interact daily with French clients and collaborate closely with the US team. You will act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. This role combines account management, marketing advisory, onboarding, and performance optimization. Qualifications - 3+ years of experience as a CSM in a SaaS environment - Experience managing 40–80 accounts simultaneously - Data-driven mindset - Strong ownership and accountability - Comfortable in a fast-paced, remote environment Requirements - Mandatory: SaaS Experience - Previous experience working in a SaaS/Software company (strongly preferred) - Understanding of subscription models - Customer lifecycle management - Product adoption metrics - Churn prevention strategies - Expansion and upselling within SaaS environments - Mandatory: Excellent Communication Skills (French & English) - Fully bilingual in French and English (spoken & written) - Able to conduct client meetings in French - Comfortable collaborating with international teams in English - Strong presentation and stakeholder management skills - Communication quality is critical for this role. - Marketing Knowledge (Strong Plus) - Experience in email marketing - SMS marketing - Retention marketing - Customer journey optimization - Clients expect strategic guidance, not only account management. - WhatsApp Campaign Expertise - Comfortable with designing campaign flows - Advising on best practices - Improving performance through A/B testing - AI Familiarity (Bonus) - Experience with tools such as ChatGPT or similar AI assistants - Strong plus, as the company is AI-focused and integrates AI into its workflows. Benefits - Competitive salary - Flexible working hours - Remote work opportunities - Professional development and training - Health and wellness benefits 👉 Important: Si vous ne parvenez pas à postuler via Join, merci d’envoyer directement votre candidature par email à: n.tajouri@herreraheadhunters.com

• Proactively engage with existing customers via phone, chat and email. • Build trusted relationships with your customer portfolio. • Understand each customer's business, goals and financial needs. • Help customers get the most value from Finom by introducing relevant features and products. • Recommend the most appropriate plans and services based on customer needs. • Identify opportunities to increase product adoption and customer engagement. • Proactively contact customers showing signs of churn and help retain them. • Re-engage dormant customers and encourage greater use of Finom. • Educate customers on new features, products and best practices. • Gather customer feedback and identify opportunities to improve the customer journey. • Work closely with Product, Marketing, Sales and Operations to improve the customer experience. • Become an advocate for our customers, ensuring their voice is represented across the business.

• Proactively engage with existing customers via phone, chat and email. • Build trusted relationships with your customer portfolio. • Understand each customer's business, goals and financial needs. • Help customers get the most value from Finom by introducing relevant features and products. • Recommend the most appropriate plans and services based on customer needs. • Identify opportunities to increase product adoption and customer engagement. • Proactively contact customers showing signs of churn and help retain them. • Re-engage dormant customers and encourage greater use of Finom. • Educate customers on new features, products and best practices. • Gather customer feedback and identify opportunities to improve the customer journey. • Work closely with Product, Marketing, Sales and Operations to improve the customer experience • Become an advocate for our customers, ensuring their voice is represented across the business.