• Proactively engage with existing customers via phone, chat and email. • Build trusted relationships with your customer portfolio. • Understand each customer's business, goals and financial needs. • Help customers get the most value from Finom by introducing relevant features and products. • Recommend the most appropriate plans and services based on customer needs. • Identify opportunities to increase product adoption and customer engagement. • Proactively contact customers showing signs of churn and help retain them. • Re-engage dormant customers and encourage greater use of Finom. • Educate customers on new features, products and best practices. • Gather customer feedback and identify opportunities to improve the customer journey. • Work closely with Product, Marketing, Sales and Operations to improve the customer experience. • Become an advocate for our customers, ensuring their voice is represented across the business.

• Proactively engage with existing customers via phone, chat and email. • Build trusted relationships with your customer portfolio. • Understand each customer's business, goals and financial needs. • Help customers get the most value from Finom by introducing relevant features and products. • Recommend the most appropriate plans and services based on customer needs. • Identify opportunities to increase product adoption and customer engagement. • Proactively contact customers showing signs of churn and help retain them. • Re-engage dormant customers and encourage greater use of Finom. • Educate customers on new features, products and best practices. • Gather customer feedback and identify opportunities to improve the customer journey. • Work closely with Product, Marketing, Sales and Operations to improve the customer experience • Become an advocate for our customers, ensuring their voice is represented across the business.

Role Description We are seeking a motivated and customer-focused Remote Travel Client Success Specialist to support clients throughout every stage of their travel planning experience. This fully remote position is ideal for individuals who enjoy building relationships, providing outstanding customer service, and assisting clients in planning memorable vacations. As a Travel Client Success Specialist, you will: - Work directly with prospective and existing clients to understand their travel preferences. - Recommend vacation options, coordinate reservations, and provide ongoing support before, during, and after the booking process. - Deliver exceptional client experiences while maintaining accurate records. - Ensure every interaction reflects the high standards of Camirand Travels. This position requires strong communication skills, excellent organizational abilities, and a commitment to delivering personalized service. Comprehensive training and ongoing professional development are provided to support your success. Qualifications - Excellent written and verbal communication skills. - Strong organizational, multitasking, and time management abilities. - Ability to work independently in a remote environment. - Customer service, hospitality, travel, or sales experience is preferred but not required. - Comfortable learning new technology and web-based systems. - Strong problem-solving skills and attention to detail. - Professional attitude with a commitment to providing outstanding client service. Requirements - Build and maintain strong relationships with prospective and existing clients. - Consult with clients to understand their travel goals, preferences, and budget. - Research and recommend travel solutions including cruises, resorts, hotels, vacation packages, tours, and other travel experiences. - Coordinate reservations and assist clients throughout the planning and booking process. - Maintain accurate client records while ensuring confidentiality and attention to detail. - Respond to client inquiries promptly and professionally through phone, email, and virtual communication platforms. - Conduct follow-up communications to promote client satisfaction, repeat business, and referrals. - Support business growth through networking, relationship building, referrals, and social media engagement. - Stay informed on travel destinations, supplier promotions, industry updates, and travel trends. - Deliver exceptional customer service while maintaining professionalism, accuracy, and responsiveness. Benefits - Fully remote work environment. - Flexible scheduling. - Comprehensive onboarding and ongoing training. - Professional development opportunities. - Access to travel industry resources and preferred supplier partnerships. - Supportive team environment focused on collaboration and client success. - Opportunities for career growth within a growing travel company.

Role Description Are you passionate about travel, customer service, and helping others create unforgettable experiences? We are seeking motivated individuals to join our growing team as a Travel & Client Experience Specialist. This flexible remote opportunity is ideal for individuals who enjoy planning, learning about destinations, and providing exceptional client support. As part of our team, you will assist clients with vacation planning, travel research, reservations, and overall travel coordination while receiving training and ongoing support. - Consult with clients to understand their travel preferences and vacation goals - Research destinations, resorts, cruises, tours, and travel experiences - Assist clients with travel planning and booking arrangements - Provide outstanding customer service before, during, and after travel - Maintain accurate client records and booking information - Stay informed on travel industry trends, promotions, and supplier offerings - Participate in training sessions and professional development opportunities - Build and maintain strong client relationships - Utilize company-provided tools and resources to manage bookings and communications Qualifications - Strong communication and customer service skills - Detail-oriented with strong organizational abilities - Comfortable using computers, email, and online booking platforms - Ability to work independently in a remote environment - Positive attitude and willingness to learn - Passion for travel and helping others - Previous sales, hospitality, customer service, or travel experience is a plus but not required Requirements - Flexible schedule - Part-time or full-time opportunities available - Remote position Benefits - Flexible remote work environment - Comprehensive training and ongoing support - Access to industry-leading travel suppliers and booking platforms - Professional development opportunities - Travel industry education and certifications - Team collaboration and mentorship - Ability to build a rewarding career in the travel industry Preferred Skills - Customer service - Relationship building - Time management - Problem-solving - Sales and client engagement - Social media and marketing experience (preferred but not required)