M3USA

M3USA is a medical technology company based in Fort Washington, Pennsylvania, providing the life-science industry with highly targeted interactive marketing, ed

Freelance Interview Host

Location

EST (UTC-5)

Posted

1 day ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Freelance Interview Host

M3USA

Role Description M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicates our high-quality in-person research experiences. We also support our clients with other platforms as well. As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations. Essential Duties and Responsibilities: - Be a point of contact for technical platform issues for both internal and external users - Assess technical support level of user to provide appropriate support in a timely manner - Prepare respondents in advance to join their scheduled interviews on time - Facilitate start of scheduled interviews and provide troubleshooting support as needed - Support moderator and interpreter trainings prior to the start of the project - Triage and communicate issues to the QualStage Product Owner and Engineering team - Document technical issues and resolutions to support customers and improve internal processes - Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed Qualifications - Bachelor’s degree or equivalent work experience preferred - Multilingual in at least ONE of the following languages: Polish, Thai, and Asian languages - Experience supporting customers with Qualitative online platforms preferred - Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome, and Firefox as well as Apple and Android mobile devices - Previous experience in customer service, or call centre experience is a plus - Must have the ability to work in a team environment - Exceptional written and verbal communication skills - Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization - Able to communicate technical steps in a friendly and simplistic manner - both verbal and written - Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues - A self-motivated individual with exceptional time management, organizational skills, and self-discipline Requirements - Operating hours between 07.00 - 18.00 EST time zone - Please state your languages and submit CVs in English

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