M3USA

Role Description The Divisional Vice President of Business Development leads sales strategy and performance for their team within the Allied and Dental department, ensuring individual and collective goals are consistently met. This role blends leadership and hands-on involvement; coaching and mentoring team members while staying actively engaged in account management and client-facing activities. - Manage and develop sales processes to ensure the highest standard of client service - Drive new business through lead identification, prospect qualification, and relationship building across the team - Lead the team in generating new leads and growing pipeline through conferences, cold-calling, referrals, job boards, and other outreach channels - Grow existing accounts through strategic account development, client relationships, and issue resolution - Monitor team KPIs and productivity to ensure balanced workloads and clear, quarterly-tracked goals - Develop pricing schedules, quotes, and proposals; negotiate contracts to meet team sales targets - Achieve personal and team sales quotas, including quarterly revenue targets and year-over-year growth - Contribute ideas and strategies to support departmental and company growth - Oversee the creation and delivery of client-facing service presentations - Build and maintain sales process strategies that maximize client revenue and partnership success - Foster a competitive, supportive team culture centered on account success and lasting client relationships - Provide ongoing verbal and written feedback to team members on performance, expectations, and initiatives - Train and develop new staff on client advising, service presentation, objection handling, and consultation Qualifications - 4+ years of sales experience in healthcare recruitment - 3+ years of sales management experience - Bachelor's degree required; Master's degree or equivalent a plus - Experience managing a healthcare sales team preferred - Experience in physician recruitment preferred - Proven ability to sell to and build relationships with healthcare employers/organizations - Proven ability to mentor and develop sales staff - Strong track record of achieving sales targets, revenue goals, and quotas - Excellent written, verbal, and presentation communication skills across all levels - Demonstrated skill in problem-solving, issue resolution, and strategic brainstorming Benefits - Health and Dental - Life, Accident and Disability Insurance - Prescription Plan - Flexible Spending Account - 401k Plan and Match - Paid Holidays and Vacation - Sick Days and Personal Day

Role Description We are seeking a motivated and detail-oriented Junior Systems Administrator to support our global, cloud-first IT environment. The role is responsible for maintaining, monitoring, and supporting enterprise systems, ensuring secure and reliable access to business-critical platforms while delivering high-quality technical support across the organization. Key Responsibilities - Provide Tier 1–2 technical support for hardware, software, and network issues. - Troubleshoot endpoints, applications, and collaboration tools. - Escalate complex issues appropriately to senior team members or specialist support teams. - Install, configure, and maintain hardware and software. - Support Microsoft 365 services, including Exchange, Teams, and SharePoint. - Manage user accounts, permissions, and access controls. - Support Azure resources and cloud services. - Monitor system performance, availability, and service health. - Assist with backup, recovery, and disaster recovery processes. - Monitor and respond to EDR/XDR alerts. - Support phishing response, endpoint security, and access protection controls. - Assist with audits, policy compliance, and security best practices. - Automate routine administrative tasks using PowerShell or similar tools. - Identify opportunities to improve operational efficiency and user experience. - Maintain accurate system, process, and support documentation. - Track IT assets, device configurations, and lifecycle information. - Support the joiners and leavers process, ensuring timely setup and removal of access. - Provision and deprovision user accounts, devices, and business system access. Qualifications - Solid understanding of Windows operating systems and networking fundamentals. - Basic knowledge of Azure and modern cloud administration concepts. - Strong troubleshooting and problem-solving skills. - Clear written and verbal communication skills. Requirements - Must be willing to work in US or UK shift hours. Benefits - All your information will be kept confidential according to EEO guidelines.

Role Description The mission of the Qualitative Project Assistant is the coordination of qualitative projects and assisting the Project Manager in ensuring projects are delivered in accordance with the specifications given by the client. The Qualitative Project Assistant is a key player in the execution of a qualitative project, responsible for: - Coordinating with respondents, vendors, freelancers, and translation agencies. - Checking the quality of deliverables before they are passed on to the client. - Accountable for successful management of respondents, vendors, and delivery. Essential Duties and Responsibilities: - Aiding in the recruitment of respondents on a project in their local language, including recruitment from panel and free-finding. - Calling, confirming, and rescreening respondents that participated in an online screener. - Finalizing the internal and client recruitment update spreadsheets for the Project Managers. - Managing and controlling the vendors selected for qualitative projects allocated to them, ensuring M3 achieves and exceeds client expectations. - Checking any deliverables from the vendor. - Negotiating costs with vendors and freelancers and managing their progress throughout the lifecycle of the project. - Maintaining and developing relationships with freelancers and vendors on behalf of M3 Global Research. - Liaising with clients on behalf of Project Managers on occasion. Qualifications - Bachelor's degree or equivalent work experience preferred. - Experience in market research preferred, ideally in the medical/healthcare field. - Native French speaking. - Self-motivated individual with exceptional time management, organizational skills, and attention to detail. - Well-developed analytical and problem-solving skills; ability to quickly solve problems and proactively identify and resolve potential issues. - Ability to work autonomously and in a team environment to meet study-specific and departmental objectives. - Ability to prioritize and reprioritize throughout the day. - Very strong Microsoft Office skills including Excel, Outlook, and Word; quick learner of new technologies/software. - Exceptional written and verbal communication skills. - Ability to manage multiple research projects accurately and on-time in a fast-paced environment with moving deadlines and changes. Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry, including market research, medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, South Korea, and India. Business Unit Mission: M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Role Description M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicates our high-quality in-person research experiences. We also support our clients with other platforms as well. As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations. Essential Duties and Responsibilities: - Be a point of contact for technical platform issues for both internal and external users - Assess technical support level of user to provide appropriate support in a timely manner - Prepare respondents in advance to join their scheduled interviews on time - Facilitate start of scheduled interviews and provide troubleshooting support as needed - Support moderator and interpreter trainings prior to the start of the project - Triage and communicate issues to the QualStage Product Owner and Engineering team - Document technical issues and resolutions to support customers and improve internal processes - Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed Qualifications - Bachelor’s degree or equivalent work experience preferred - Multilingual in at least ONE of the following languages: Polish, Thai, and Asian languages - Experience supporting customers with Qualitative online platforms preferred - Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome, and Firefox as well as Apple and Android mobile devices - Previous experience in customer service, or call centre experience is a plus - Must have the ability to work in a team environment - Exceptional written and verbal communication skills - Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization - Able to communicate technical steps in a friendly and simplistic manner - both verbal and written - Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues - A self-motivated individual with exceptional time management, organizational skills, and self-discipline Requirements - Operating hours between 07.00 - 18.00 EST time zone - Please state your languages and submit CVs in English

Role Description Due to our continued growth, we are hiring for a Director of Physician Recruiting with The Medicus Firm, an M3 company. - Advise physician candidates and clients - Source and screen physicians by building a rapport via phone calls and emails - Emphasize opportunity features, quote salary, and prepare candidates for interview - Effectively present opportunity information and respond to questions - Drive Physician Marketing campaign efforts - Manage the recruiting process - Investigate and resolve client concerns - Consult with clients throughout recruiting process - Make recommendations to your clients to aid in a successful search - Provide consistent communication, feedback, and reports Qualifications - 5+ years of Recruiting Experience required - Sales Experience - Including: Inside Sales, Outside Sales, B2B Sales or Cold Calling - Consultative sales experience a plus - Ability to travel up to 25% - Positive attitude and a strong work ethic - Excellent written and verbal communications skills - Most Important: Ability to work within our Core Values: Commitment, Integrity, Trust, Extra Mile and Continuous Improvement Benefits - Competitive wages - Health and Dental - Life, Accident and Disability Insurance - Prescription Plan - Flexible Spending Account - 401k Plan and Match - Paid Holidays and Vacation - Sick Days and Personal Day

Role Description The remit is to develop business opportunities and potentials within a portfolio of named accounts (typically 4 to 6). There is significant existing business within these accounts, but the drive is for further growth by greater penetration in Europe and expanding to brands where M3 has limited engagement. One of the key functions of the Director of strategic accounts is to have the ability to develop meaningful and mutually beneficial relationships with key clients. M3 are able to offer and deliver fully integrated digital marketing solutions, and this role requires an ability to develop a strategically aligned proposal that can add best value. The promotional Digital Services include, but are not limited to: - edetails - medical education - online closed loop marketing - hosted content digital advertising - analytics and outcomes The role has significant support of a Programme management team who deliver existing programmes, and a Business Solutions team who provide detailed customer information as well as supporting the development of leads. Main Duties and Responsibilities - Achieve/exceed revenue and gross margin target. - Give clear direction to AM/AD to facilitate optimal management of account – weekly prioritisation of opportunities and agreement of clear action plans in consultation with the Project management function. - Development and implementation of a strategic sales plan to meet account targets – where is the business going to come from and how? - Ensure account plans and account reviews for each customer are kept up to date. - Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication with the ultimate goal of reciprocity with key strategic clients. - Develop a strategic proposal to our clients with autonomy – to clearly understand the client’s needs and clearly define the objectives of the program and how this will be achieved. - Retention and growth of existing business and acquisition of new business. - Work with autonomy in an often ambiguous internal dynamic – the ability to work in ambiguity and internally network to devise a solution that works for our clients and is deliverable and cost effective. - Oversee delivery of successful programmes for your accounts to maximise repeat business and account growth. - Manage sales activities within the market (Pharma and other healthcare sectors – medtech, OTC/X, private sector healthcare, public sector and medical charities). - Manage a portfolio of customers, gaining an in-depth understanding of their business issues and how M3 can help address them. - Maintain a detailed understanding of the financial status of your portfolio including revenue and billings status. - Manage an accurate personal sales pipeline within the company CRM system. - Provide weekly, monthly and quarterly forecasts to the business. - Work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns. - Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it. - Gather, monitor and analyse campaign performance data, providing detailed and useful information back to the customer. - Ensure individual campaigns are delivered within budget tolerances. - Responsible for representing M3 as a delegate at relevant exhibitions, conferences etc. Qualifications - Proven B2B sales/business development excellence within the pharma/healthcare market. - Experience of selling strategically aligned digital solutions to pharma – to hunt, propose with dynamism and credibility and a timely close. - Ability to network across all accounts to build and nurture lasting and fruitful relationships – C-suite or otherwise. - Pre-existing network of contacts within pharma/healthcare market. Benefits - 25 days annual leave. - Participation in a company bonus scheme linked to personal and company performance. - Group Life Cover 4x salary. - Pension 4%/4% employee/employer contributions. - Vitality Health Insurance after probation. - Staff discount scheme. - Discounted gym membership.

Role Description Manage the full contract lifecycle for client, supplier, partner, and other third-party agreements, including: - Intake - Drafting - Review - Negotiation - Execution - Amendments - Renewals - Close-out Review and analyze contract requirements, special provisions, and terms and conditions to identify risks and ensure alignment with company policy, applicable laws, and regulations. - Develop negotiation strategies and lead or support negotiations in time-sensitive situations. - Recommend alternatives, document positions, and escalate non-standard terms for approval as needed. - Draft, revise, and prepare contract documents for internal review, approval, and signature. - Coordinate the contract review process and solicit input from internal stakeholders to confirm requirements and resolve issues efficiently. - Evaluate and manage requests for contract changes, including amendments, change orders, and revisions to Statements of Work. - Administer executed agreements, including tracking key obligations, deliverables, milestones, renewals, and notice periods. - Maintain and continuously improve contract administration policies, systems, procedures, templates, standard clauses, and negotiation playbooks. - Provide guidance to internal teams on contract interpretation and commercial terms. - Maintain accurate contract records and reporting in contract management tools. - Support commercial contract matters related to licensing agreements, data use arrangements, renewals, and new business. Qualifications - Bachelor’s Degree or equivalency - Minimum of 3+ years of experience in a similar position - Experience in working on market research contracts preferred - Knowledge of legal terminology and principles relevant to commercial contracts - The ability to analyze legal documents for accuracy - Experience with contract management solutions - Excellent written and oral communication skills - Excellent skills in Microsoft Excel, Word, and Outlook Benefits - Health and Dental - Life, Accident and Disability Insurance - Prescription Plan - Flexible Spending Account - 401k Plan and Match - Paid Holidays and Vacation - Sick Days and Personal Day

Role Description The Pricing Coordinator is a market research professional responsible for evaluating, reviewing, and pricing market research online projects and building relationships with our clients. Key responsibilities include: - Preparing proposals and pricing for online market research studies to clients. - Assessing and proposing study feasibility across global panels using proprietary applications. - Consulting with clients regarding recommended project approaches, including the use of pre-identified attributes, application of census data for quotas and sample composition, incidence rates, and third-party vendor inclusion. - Proactively partnering with the Account Lead, Operations team, Panel Management, and Finance to drive solutions that support account strategy, financial goals, and resolution of challenges. - Supporting existing account relationships to ensure they remain healthy, productive, profitable, and mutually beneficial, with a goal of securing repeat business and achieving targeted revenues. - Developing an understanding of the company’s product portfolio with the ability to offer and advise on new and expanded products/services. - May include final project reconciliation such as third-party invoice approval and cost adjustments. - Performing other business functions as needed. Qualifications - Bachelor’s Degree, preferably in Market Research, Marketing, Statistics, Economics, Business, or a related field. - Adept at using technological resources including MS Office (including Excel) and an aptitude for web-based tools. - Highly organized, analytical, and quality-focused with attention to detail and accuracy. - Able to manage and prioritize multiple tasks under tight deadlines concurrently. - Excellent communication skills, both written and verbal. - Reacts to change productively and displays a solutions-driven approach. - Strong teamwork ethic with an ability to complete tasks independently, resourcefully, and proactively. Requirements - Experience using databases and/or reporting tools is a plus. - Proven ability to build relationships with clients and vendors is a plus. - Market research coursework or training is a plus. Benefits - Flexibility for both UK and US working hours.

Role Description M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicates our high-quality in-person research experiences. We also support our clients with other platforms as well. As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations. Essential Duties and Responsibilities: - Be a point of contact for technical platform issues for both internal and external users - Assess technical support level of user to provide appropriate support in a timely manner - Prepare respondents in advance to join their scheduled interviews on time - Facilitate start of scheduled interviews and provide troubleshooting support as needed - Support moderator and interpreter trainings prior to the start of the project - Triage and communicate issues to the QualStage Product Owner and Engineering team - Document technical issues and resolutions to support customers and improve internal processes - Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed Qualifications - Bachelor’s degree or equivalent work experience preferred - Multilingual in at least ONE of the following languages: French, Finnish, Dutch, Danish, Swedish, and Asian languages - Experience supporting customers with Qualitative online platforms preferred - Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome, and Firefox as well as Apple and Android mobile devices - Previous experience in customer service or call centre experience is a plus - Must have the ability to work in a team environment - Exceptional written and verbal communication skills - Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization - Able to communicate technical steps in a friendly and simplistic manner - both verbal and written - Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues - A self-motivated individual with exceptional time management, organizational skills, and self-discipline Requirements - Operating hours between 07.00 - 18.00 EST time zone - Please state your languages and submit CVs in English

Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. Due to our continued growth, we are hiring for a Contract Manager. Job Description - Manage the full contract lifecycle (intake, drafting, review, negotiation, execution, amendments, renewals, and close-out) for client, supplier, partner, and other third-party agreements, including Master Services Agreements, Statements of Work, and Non-Disclosure Agreements. - Review and analyze contract requirements, special provisions, and terms and conditions (including pricing, scope, IP, confidentiality, SLAs, and limitation of liability) to identify risks and ensure alignment with company policy, applicable laws, and regulations. - Develop negotiation strategies and lead or support negotiations in time-sensitive situations; recommend alternatives, document positions, and escalate non-standard terms for approval as needed. - Draft, revise, and prepare contract documents for internal review, approval, and signature; ensure accuracy, completeness, and proper authorization prior to execution. - Coordinate the contract review process and solicit input from internal stakeholders (e.g., Sales, Compliance, Finance, Legal, Information Security, and Management) to confirm requirements and resolve issues efficiently. - Evaluate and manage requests for contract changes, including amendments, change orders, and revisions to Statements of Work; maintain version control and an auditable record of approvals and deviations. - Administer executed agreements, including tracking key obligations, deliverables, milestones, renewals, and notice periods; support ongoing compliance and contract close-out activities. - Maintain and continuously improve contract administration policies, systems, procedures, templates, standard clauses, and negotiation playbooks to streamline processes and reduce cycle times. - Provide guidance to internal teams on contract interpretation and commercial terms; support training and process communications to promote consistent contracting practices. - Maintain accurate contract records and reporting in contract management tools; develop and monitor metrics/KPIs (e.g., cycle time, renewal pipeline, and exceptions) and prepare status updates for leadership as requested. - Support commercial contract matters related to licensing agreements, data use arrangements, renewals, and new business; coordinate with stakeholders to ensure timely execution and implementation. Qualifications - Bachelor’s Degree or equivalency - Minimum of 3+ years of experience in a similar position - Experience in working on market research contracts preferred - Knowledge of legal terminology and principles relevant to commercial contracts. - The ability to analyze legal documents for accuracy. - Experience with contract management solutions. - Excellent written and oral communication skills. - Excellent skills in Microsoft Excel, Word, and Outlook. Additional Information *M3 reserves the right to change this job description to meet the business needs of the organization Benefits: A career opportunity with M3USA offers competitive wages, and benefits such as: - Health and Dental - Life, Accident and Disability Insurance - Prescription Plan - Flexible Spending Account - 401k Plan and Match - Paid Holidays and Vacation - Sick Days and Personal Day M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate. #LI-MM1 #LI-Remote