• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business • Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle • Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions • Own the customer relationship and complete the cycle from sale to business completion • Remain in frequent contact with the customers and build strategic and partnership based customer relationships • Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs • Generates customer retention initiatives and participates in key strategic events to nurture customer relationships • Work with other cross-functional teams to ensure customer success

Role Description The GHX Sales Account Manager (SAM) is responsible for selling complex supply chain software solutions into the healthcare community. The SAM determines the overall account planning and management of their customer base within specified net new and existing accounts to achieve a growth billings quota. Successful candidates will have an in-depth understanding of the healthcare industry and the business challenges that customers in the healthcare community face. They will be able to identify and articulate the pain points of the customer and successfully demonstrate how GHX solutions will provide value to their organizations. Successful candidates will also be able to effectively and professionally navigate organizational dynamics and influence executive and C-suite level decision makers. Key Responsibilities - Establishes business plans by account and develops plans to achieve annual quota. - Effectively presents the business case for GHX solutions that solve business problems while providing a relevant ROI. - Qualifies and quantifies the impact of the customer maintaining the status quo or pursuing competitor’s solutions vs. GHX. - Develops and implements strategies for selling GHX solutions in the C-suite to ensure internal buy-in at the highest level. - Validates prospects’ needs through the discovery process, and develops into ROI that solves business problems for clients. - Refines messaging and sales tools needed to recruit customers. - Conducts Strategic Business Reviews with customer base to expand usage of products or services, and to identify additional problems to be solved by GHX solutions. - Proactively advances the purchase decision without rushing the customer. - Stays abreast of healthcare industry market trends, macro- and microeconomic impacts to the healthcare supply chain, as well as competitive marketplace activities. - Presents products in a compelling, positive and professional manner. - Applies sound strategies for protecting accounts and penetrating accounts held by competitors. - Acquires and integrates industry knowledge related to general trends, emerging technologies and competitors. Key Duties - Builds pipeline through lead generation, prospecting, pipeline development, networking, targeting and qualification for new opportunities with existing and new assigned accounts to achieve quota. - Prospects, accurately forecasts and assesses resource allocation and planning of new business deals within assigned accounts. - Develops solution proposals encompassing all aspects of the business applications. - Tracks and reports sales opportunities within Salesforce.com to accurately forecast deals. - Thoroughly qualifies all leads and sales opportunities. - Collaborates internally with Product Management, Marketing, Customer Support and other internal GHX departments to drive overall customer value and satisfaction. - Continually trains and develops knowledge of new technologies and selling points, to include enhancing expertise. Key Competencies - Strong business acumen and ability to think strategically. - Excellent interpersonal, presentation, negotiation and closing skills with demonstrated success in building and sustaining customer relationships. - Self-motivated and results-oriented, with a positive outlook and a clear focus on high quality interactions to drive business results for the customer and GHX. - Ability to collaborate with internal GHX resources to effectively close the sale. - Effective time management skills and ability to meet deadlines. - Understands, and has the ability to influence, a wide range of customer stakeholders. - Understands business organizations and buying cycles. - Results driven and able to achieve/exceed monthly/quarterly/annual sales quotas. Qualifications - Minimum of 6 years of experience in software solutions sales or related experience. - Experience building a pipeline and qualifying and identifying deals that you can bring to completion. - Excellent communication skills, written and verbal with internal and external clients. - Bachelor’s degree in Business or related discipline, or a combination of education and relevant work experience. - Knowledge of MS Office Suite. - Willingness to travel up to 75% of the time. Preferred Qualifications - Previous ERP sales and/or healthcare supply chain sales highly desired. - Experience with various ERP systems. - Experience with Salesforce.com and CRM applications. Key Differentiators - Ability to articulate and sell a complete solution vs. specific product features and functions. Benefits - This role is eligible for commission. - The base salary range represents the anticipated low and high end of GHX’s salary range for this position. - Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. - The base salary is one component of GHX’s total compensation package for employees. - Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement.

• Assist in the financial analysis, credit risk assessment, risk rating and structuring of facilities for assigned corporate relationships, by working with the Relationship Managers (RMs / SRMs), meeting the customers, preparing Credit Proposals (CPs) (new, annual renewals and amendments etc.) and liaising with Credit Risk Management (CRM) and the Compliance Unit to resolve all queries related to risk and compliance issues, respectively. • Review with the CIBG Relationship Teams/WRM, deals, facility structures, credit products / services, and provide business solutions which meet business and customer requirements within credit and operational risk guidelines and policies. • Quick and timely turnaround of CPs while maintaining quality of analysis. • Ensure terms laid out in the proposal are in line with client expectations to avoid significant deviations in the approved terms. Exposures to be monitored along with RAROC and overall profitability • Monitoring mechanisms laid out in Lending Guideline and Credit Policy to be followed up with Credit Control Unit for strict adherence • Ensure review of all Early Alert instances and promptly bring to the attention of Direct Supervisor. • During RM’s absence (leave / training/secondment etc.), step into the role of the RM, and provide the required guidance to the team.

Role Description Reporting to the AP/AR Manager, the Accounts Receivables Team Lead is responsible for producing, maintaining, and analyzing all reports related to accounts receivables activities. This role supports month-end processes, customer creation, KPI tracking, Passthrough and milestone invoicing knowledge, deposits and collections. The Team Lead will also be responsible for conducting follow-ups with customers, requiring strong written and verbal communication skills. In addition, this position oversees the documentation and continuous updates of AR processes to ensure accuracy, compliance, and operational efficiency. - Prepare and maintain KPIs for various internal and external stakeholders; - Create customer profiles, including taxation information (as per province and or country of origin); - Ensure alignment between contract terms, billing, and collections; - Assign and prioritize Accounts Receivable Team’s workload, ensuring deadlines are consistently met; - Review team output for accuracy, completeness, and adherence to processes; - Collaborate with project financial analyst on project invoicing reconciliation to ensure that all amounts are invoiced and paid; - Coordinate transaction adjustments between AP/AR; - Support the Accounts Receivable team with replacements during vacations/workload peak, requiring full knowledge of all their tasks within the team; - Assist and support the AR team in responding to customers, internal and external stakeholders’ inquiries; - Manage the Accounts Receivable team, including setting annual goals, monitoring performance, supporting development, managing leave requests, and assuring appropriate workload planning and coverage; - Oversee AR aging and ensure appropriate follow-up actions are taken to resolve outstanding payments; - Participate and support deposit reconciliations to ensure timely identification and resolution of discrepancies; - Provide leadership in continuous improvement initiatives within Accounts Receivable, contributing to enhancements of tools, systems, and standardized processes; - Increase department productivity and accuracy by developing automated tools, reporting solutions, and best practice documentation. - Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training. Qualifications - Minimum education of a college degree in a relevant field; - Bachelor of Business Administration, Accounting (B.A.A) an asset; - Minimum of five (5) years of relevant experience in Accounts Receivable; - Prior experience in a supervising or lead role; - Strong analytical and problem-solving capacities; - Excellent written and oral communication skills in English; - Proficiency in ERP systems; - Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook); - Advanced knowledge and strong proficiency in Excel; - Ability to prioritize and manage multiple tasks at the same time. Benefits - Flexible work schedule; - Home-based position; - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.