• Primary Solution Owner: Take ownership of the domain’s systems, processes, integrations, and data architecture. • Team Facilitation: Lead daily stand-ups and sprint planning sessions to establish clear goals for the team. • Backlog Orchestration: Coordinate backlog refinement with Product Owners to ensure work is ready for development. • Forecasting: Establish realistic commitments and provide accurate delivery timelines for stakeholders. • Efficiency Tracking: Analyze velocity, capacity, and throughput metrics to measure squad performance. • Trend Monitoring: Monitor sprint burndown charts and release burnup trends to identify delivery patterns. • Sustainable Pace: Balance the team’s workload to ensure a healthy, sustainable output without burnout. • Review & Demo: Organize and facilitate sprint reviews and demos to showcase progress to stakeholders. • Continuous Improvement: Lead retrospectives to identify and implement process enhancements. • Strategic Liaison: Serve as the primary point of contact for progress, risks, and issues. • Priority Negotiation: Build trusted relationships with business partners to align technical execution with business priorities. • Identify, document, and track software defects using appropriate tools • Analyze and document bugs and errors discovered during testing phases • Provide clear, detailed reproduction steps and supporting evidence for identified issues • Collaborate with developers to ensure timely resolution of issues • Perform root cause analysis on critical bugs to prevent recurrence • Test integrations between systems to ensure data consistency, data flow, and functionality • Verify end-to-end business processes that span multiple systems • Rapidly gain understanding of business workflows to provide meaningful QA feedback • Prepare detailed test reports and quality metrics for stakeholders • Maintain up-to-date test documentation, including test cases and procedures • Report test results in a clear, concise manner for both technical and non-technical stakeholders • Develop comprehensive test plans that align with business requirements • Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle • Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate • Work closely with teams to resolve identified issues • Blocker Removal: Proactively identify and remove technical or procedural impediments. • Team Shielding: Protect the team from disruptions and unnecessary context-switching to maintain focus. • Risk Mitigation: Identify project risks and potential bottlenecks early in the delivery cycle. • Process Advocacy: Champion DevOps, and automation initiatives to improve delivery quality. • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

• Serves as the engineering lead for the cross-functional teams supporting SunStrong’s Salesforce platform • Leads a team of Salesforce software engineers • Responsible for building and maintaining a high-performing team • Oversees architectural and design decisions across the Salesforce platform • Provides code reviews and mentorship • Facilitates Agile sprint ceremonies • Identifies, implements and promotes opportunities to improve team delivery

• Administer the Salesforce Government Cloud Plus Defense org: user accounts, Permission Set Group assignments, and sandbox management across development, integration, and promoted environments • Configure and maintain the user personal PSG definitions in alignment with the OWD sharing model • Provision Government-directed user accounts with correct PSG assignments for sprint reviews and test sessions • Monitor org health: Storage utilization, API call limits, BRE invocation counts, async job queues, and Salesforce governor limit headroom • Support the data integration team with data loader operations and bulk data jobs during integration/migration events • Maintain the Salesforce Setup audit trail and respond to Security Engineer and DevSecOps Engineer requests for configuration evidence • Evaluate Persona data visibility and security settings against defined customer requirements

Role Description As Senior Salesforce Administrator, you’ll play a vital role at The Emily Program. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by: - Gathering requirements and feedback - Designing scalable best practice solutions - Managing the product road map The Senior Salesforce Administrator should enjoy all aspects of user management, including: - Support tickets - Training - Designing solutions with user satisfaction as a priority Key responsibilities include: - All aspects of user and license management - Salesforce configuration changes - Understanding of basic triggers/Apex code knowledge - Sandbox environment management - DevOps/release management experience - Identifying and gathering requirements - Creating a platform roadmap and defining priorities - Owning communication of platform changes - Data management to improve Salesforce data quality - Proactive system maintenance - User support tickets - Monitoring and improving user adoption - New user and ongoing user training - Technical documentation - Management of integrated applications and third-party suppliers Qualifications - Bachelor's/Postgraduate degree or professional qualification - Strong Salesforce product knowledge - At least five years of hands-on Salesforce Administration experience - Certified Salesforce Administrator - Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder) - A proactive attitude to platform enhancements - Excellent relationship-building skills - Ability to liaise with stakeholders at all levels - Translating requirements into technical solutions - Experience in change management and governance - Training end users and key stakeholders - Technical documentation - Available and responsive to questions - Experience implementing Salesforce configuration changes - DevOps/release management experience - Understands basic triggers/Apex code knowledge - Demonstrates continued personal/professional development - Active in the Salesforce community Requirements - Monday - Friday, 8:00 am - 5:00 pm - Remote location - Starting salary range between $100,000 - $145,000 - Final compensation offered will be based on qualifications/experience Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Generous PTO plan accrues annually, starting with your first whole pay period - Eligible employees enjoy seven paid holidays and one floating holiday