The Emily Program

Role Description As Senior Salesforce Administrator, you’ll play a vital role at The Emily Program. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by: - Gathering requirements and feedback - Designing scalable best practice solutions - Managing the product road map The Senior Salesforce Administrator should enjoy all aspects of user management, including: - Support tickets - Training - Designing solutions with user satisfaction as a priority Key responsibilities include: - All aspects of user and license management - Salesforce configuration changes - Understanding of basic triggers/Apex code knowledge - Sandbox environment management - DevOps/release management experience - Identifying and gathering requirements - Creating a platform roadmap and defining priorities - Owning communication of platform changes - Data management to improve Salesforce data quality - Proactive system maintenance - User support tickets - Monitoring and improving user adoption - New user and ongoing user training - Technical documentation - Management of integrated applications and third-party suppliers Qualifications - Bachelor's/Postgraduate degree or professional qualification - Strong Salesforce product knowledge - At least five years of hands-on Salesforce Administration experience - Certified Salesforce Administrator - Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder) - A proactive attitude to platform enhancements - Excellent relationship-building skills - Ability to liaise with stakeholders at all levels - Translating requirements into technical solutions - Experience in change management and governance - Training end users and key stakeholders - Technical documentation - Available and responsive to questions - Experience implementing Salesforce configuration changes - DevOps/release management experience - Understands basic triggers/Apex code knowledge - Demonstrates continued personal/professional development - Active in the Salesforce community Requirements - Monday - Friday, 8:00 am - 5:00 pm - Remote location - Starting salary range between $100,000 - $145,000 - Final compensation offered will be based on qualifications/experience Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Generous PTO plan accrues annually, starting with your first whole pay period - Eligible employees enjoy seven paid holidays and one floating holiday

Role Description The Process Analyst is responsible for analyzing, documenting, and improving business and operational processes that support Accanto Health’s technology initiatives and enterprise operations. Reporting to the Director, IT PMO, this role focuses on understanding how work is performed today, identifying inefficiencies and variation, and designing future-state processes that enable standardization, scalability, regulatory compliance, and successful technology adoption. The Process Analyst partners with clinical, operational, and corporate teams, as well as Project Managers and Business Analysts, to ensure processes are clearly defined, optimized, and aligned with system capabilities and organizational goals in a regulated healthcare environment. Schedule: 8am-5pm CST Salary Range: $78,300- $97,000 commensurate with experience Location: Remote - Must be US based, and able to work with no restrictions in the US in a remote home office. How Process Analysts Empower Recovery - Process Discovery & Documentation - Lead structured discovery efforts to understand current-state workflows across clinical, operational, and administrative functions. - Facilitate interviews, workshops, and working sessions with subject matter experts. - Develop clear documentation including process maps, swimlane diagrams, and narratives. - Maintain a repository of standardized process documentation. - Process Analysis & Optimization - Analyze processes to identify inefficiencies, variation, bottlenecks, and risks. - Partner with system owners and business teams to design future-state processes that improve efficiency, consistency, and compliance; and that capitalize on features and functions of existing technology solutions. - Evaluate process impacts of new systems and integrations. - Support standardization across regions, sites, and functions. - PMO & Project Support - Partner with Project Managers and Business Analysts to integrate process considerations into project delivery. - Support project intake and estimation by assessing process complexity and readiness. - Provide process input to requirements definition, testing, and deployment activities. - Ensure alignment with PMO methodologies and governance standards. - Change Management & Readiness - Identify process changes impacting roles, responsibilities, and workflows. - Support change management by documenting impacts and dependencies. - Partner with business owners on training, communication, and adoption planning. - Continuous Improvement - Contribute to the maturation of Accanto Health’s process management capabilities. - Apply continuous improvement principles to operational excellence initiatives. - Capture lessons learned and best practices. Qualifications - Bachelor’s degree in Business Administration, Healthcare Administration, Industrial Engineering, Information Systems, or related field (or equivalent experience). - 5+ years of experience in process analysis or process improvement roles. - Demonstrated experience mapping and analyzing complex, cross-functional workflows. - Strong analytical, facilitation, and documentation skills. - Experience in healthcare or other regulated environments. - Excellent written and verbal communication skills. Preferred Qualifications - Experience supporting healthcare operations, clinical workflows, or revenue cycle processes. - Familiarity with Lean, Six Sigma, or other process improvement methodologies. - Experience working within a PMO or structured governance environment. - Experience supporting technology implementations or enterprise transformation initiatives. Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield). - Dental insurance (Delta Dental). - Vision insurance (EyeMed). - Short-term and long-term disability insurance. - Company-paid life insurance. - 401(k) plan available two months after start date. - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation. - Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

• Manage and monitor the shared admissions email inbox, ensuring timely routing and response to inquiries and referrals. • Forward emails, voicemails, and webform submissions to the appropriate team members for follow-up. • Process miscellaneous inbound communications, including Contact Us webforms and general admissions inquiries. • Enter referrals received via email and fax into Salesforce accurately and promptly. • Manage the Admissions fax line by forwarding documentation to the appropriate Admissions Coordinator (AC). • Create Avatar NX (EHR system) charts and distribute notifications to partnering departments for required follow-up actions (e.g., benefit verification completion, adding to the outpatient waitlist, etc.) • Enter client information in Census Web App for individuals pursuing treatment at The Emily Program. • Create myHealthPointe accounts for admitting clients. • Assigning new leads and internal referrals to appropriate team members based on workflow and coverage needs. • Take live messages on the phone queue as needed and ensure timely communication to staff. • Schedule TH MI appointments in Avatar NX and Secure Video platforms. • Maintain accurate data entry and documentation across multiple systems and platforms. • Support admissions operations through effective coordination, communication, and administrative support. • Shift responsibilities to meet the current demand of the team based on call volumes, which could include making outbound calls to help reach team goals

Role Description As an Insurance Billing/ AR Follow-Up Specialist you are responsible for the maximization of reimbursement by contacting insurance carriers and/or 3rd parties on a daily basis to collect outstanding insurance balances due, resolve disputes and denials and general non-payment issues. - Understanding of and adherence to payer policies and protocol. - Utilize Payer resources to resolve disputes and denials. - Adhere to payer timely filing limits and work accounts to resolve within payer timely filing parameters. - Appeal claims when appropriate and within timely filing limits. - Perform due diligence in reconciling outstanding balances ensuring all efforts have been exhausted in resolving issues with payers prior to write-off. - Research all payer refund requests, recoupments and credit balances for accuracy and appeal if appropriate. - Familiar with Payer contracts to ensure compliance. Qualifications - Post-secondary degree preferred. - Minimum of 3 years’ Billing and Accounts Receivable experience in a healthcare office environment. - Coding experience a plus. - Significant experience using Microsoft Office - Word, Excel, PowerPoint, and Outlook. - Ability to learn and adapt to internal software programs. Requirements - Schedule: Monday-Friday: flexible, ~7:00am-4:00pm EST - Location: Fully Remote - Compensation Disclosure: Starting hourly range between $22.00 - $25.00 - Final Compensation offered will be within pay range based on qualifications/experience met for the position Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

• Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels. • Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness. • Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process. • Conduct a pre-admit screen and share the recommended level of care as determined by a clinical team member. • Effectively manage objections, assess readiness for change, and motivate clients to pursue treatment. • Maintain conversion rates and registration targets by tailoring communication to client needs and stage of change. • Provide clear, accurate information about treatment programs, admissions processes, and expectations. • Share appropriate community resources when clients are unable to access care. • Promptly answer incoming calls, including those through an admissions inquiry phone queue.

Role Description The Sr IT Applications Analyst provides Tier 3 operational ownership for assigned enterprise applications, including: - Administration and maintenance - Availability and incident/problem/change/knowledge management - Upgrades/patching coordination - Vendor/SLA oversight and escalation - Integrations/interfaces Platform-specific build work (e.g., Salesforce configuration/automation, EHR build/customization) remains with the respective platform owner; the Applications Analyst coordinates cross-system impacts and end-to-end readiness as needed. Schedule: Monday-Friday, 8:00 am-5:00 pm Location: Remote Compensation Disclosure: Starting salary range between $90,000-125,000. Final Compensation offered will be within pay range based on qualifications/experience met for the position. As an IT Applications Analyst, you will: - Serve as technical SME and overall responsibility for assigned application(s), including: - Serve as Tier 3 “application owner” and escalation point if IT Support is unable to resolve user issues - SME on what the system does and its capabilities - Author/maintain KB articles used by IT Support to troubleshoot and diagnose application issues - Expert on technical aspects of the product/software and how it relates to other systems at the company - Document/maintain system architecture - Document and manage any 3rd-party relationships - Provide Application Administration: - Serve as gatekeeper of system to be sure it is being properly used - Manage communication with end-users (notification of outages, upgrades, patching, etc.) - Collect and track KPI statistics and evaluation of SLAs (are they being met by the vendor?) - Ensure appropriate controls are in place to manage licensees and costs; participate in access reviews, least-privilege, audit requests, and data/privacy controls for the application - Perform occasional audits for license accuracy, permission levels, groups/roles, employee terminations, etc. - Implement small enhancements/break-fix solutions within assigned application(s) (e.g., configuration toggles, picklist/reference values, field labels, roles/groups) in alignment with change control; coordinate larger enhancements through vendor/SDLC processes - Maintain Business Owner relationships: - Serve as first point of contact with the business team - Responsible for managing enhancement requests/bug-fixes with the Vendor - When enhancements are needed or bugs identified; ensure requirements are defined, estimates are appropriate and budget is approved, changes are documented and tested before production release - Partner with Business Owner of the application to document business use: - Document system workflow - Outline typical use cases - Ensure documentation is current and accurate - Maintain Vendor relationships: - Regular meetings with vendor account manager - Key person to report problems to vendor, including tracking tickets to resolution - Understand, document, and track SLA expectations of Vendor – time to acknowledge problem, response time, resolution time, etc. - Manage licensing, billing and financial responsibilities: - Ensuring invoices match contractually agreed to amounts - Ensuring enhancement estimates are appropriate and budget is approved prior to work beginning - Additional responsibilities as needed Qualifications - Four-year Computer Science, IT or relevant college degree or 5+ years’ experience working in IT roles - At least 5-8 years of experience in IT application development, QA, business analysis or project management - Experience in IT service management or systems analysis preferred Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO. Company Description

• Delivers nutrition therapy to clients in intensive programming by performing nutrition assessments, creating personalized care plans, monitoring ongoing medical and nutritional conditions, and tracking client progress. • Provides nutrition education to enhance clients' nutritional health and their relationship with food. • Collaborates closely with the multidisciplinary team to develop case conceptualizations and deliver coordinated eating disorder care to clients and their families or support communities.

• Oversee and provide optimal nutrition therapy to a case load of clients. • Develop care plans by conducting nutrition assessments, monitoring on-going medical conditions, and through collaboration with the other members of our multidisciplinary treatment team. • Work directly with patients and their families providing support and nutritional education.

Role Description The Vice President of Payer Relations is a senior executive responsible for defining and leading The Emily Program’s payer strategy across commercial, Medicaid/Medicare, and other managed care partners. This leader ensures sustainable reimbursement, expanded access to care, and alignment between payer contracts and The Emily Program’s specialized eating disorder care delivery model across all levels of care (inpatient, residential, PHP, IOP, outpatient, virtual services). The VP serves as the organization’s primary executive liaison with payers and leads all payer-facing strategy, including contract negotiations, reimbursement innovation, and payer performance governance. This is a transformational leadership role responsible for advancing The Emily Program’s payer strategy from a transactional contracting model to an enterprise, strategic, and value-driven partnership model. Salary Range: $180,000 - $210,000 Base Salary, commensurate with experience and competencies of the role. Location: Remote - Must be located in the United States. How VP of Payer Relations Empower Recovery - Enterprise Payer Strategy - Develop and execute a unified payer strategy across The Emily Program. - Advise executive leadership on payer risks, reimbursement trends, and strategic opportunities. - Align payer strategy with organizational growth priorities, including new markets, services, and partnerships. - Contracting & Negotiation Leadership - Lead all aspects of payer contracting, including: - In-network agreements - Out-of-network strategies and single case agreements - Contract renewals, amendments, and dispute resolution. - Structure contracts that appropriately reflect: - Acuity and complexity of eating disorder and behavioral health care - Length of stay considerations. - Level-of-care differentiation (RTC, PHP, IOP, outpatient, virtual services) - Partner closely with Legal and Compliance to mitigate regulatory and contractual risk. - Payer Relationship Management - Serve as the executive point of contact for national, regional, and local payer relationships. - Build long-term strategic partnerships with key payer stakeholders. - Lead executive-level discussions around: - Access to care - Medical necessity criteria - Authorization requirements - Network participation strategy - Act as escalation point for complex payer disputes or systemic issues. - Revenue & Performance Oversight - Partner with Revenue Cycle Management and Finance to: - Monitor reimbursement rates and revenue yield. - Assess denial trends and authorization challenges. - Ensure contract terms are operationalized effectively. - Improve net revenue realization. - Reduce denials and underpayments. - Develop payer scorecards and report for executive leadership. - Clinical & Operational Alignment - Partner with Clinical Leadership to ensure payer policies align with evidence-based care models. - Support advocacy around: - Medical necessity for eating disorder treatment. - Appropriate level-of-care placement - Continuity of care - Collaborate with Operations to ensure payer requirements are executable across all sites. - Market Intelligence & Innovation - Monitor payer policy, mental health parity enforcement, and behavioral health regulatory developments. - Lead strategy for: - Value-based care initiatives - Alternative payment models - Risk-based arrangements. - Identify opportunities to improve payer mix and expand access to covered services. Qualifications - Bachelor’s degree in business, Healthcare Administration or related field, required. - Advanced degrees (MBA, MHA, MPH, or JD), preferred. Requirements - 10+ years of experience in payer relations, managed care, or healthcare contracting. - Minimum 7 years in senior leadership roles with a track record of managing and developing successful teams. - Deep expertise in behavioral health reimbursement (strongly preferred: eating disorder treatment). - Demonstrated success negotiating complex payer agreements in multi-state environments. - Excellent analytical and problem-solving skills, with a data-driven approach to decision-making. - Effective communication and interpersonal skills, with the ability to collaborate effectively across departments. - Demonstrated success in creating revenue upside through payer strategy. - Strong command of challenges and risks in Health Plans, Hospital, and Provider Group markets. - Experience with: - Residential and sub-acute behavioral health reimbursement - Medicaid managed care across multiple states - Out-of-network and SCA negotiations - Prior relationships/experience with payers in one or more of the following footprint states (MN, OH, WA, PA, NC, GA). Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

Role Description As Senior Salesforce Administrator, you’ll play a vital role at The Emily Program. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by: - Gathering requirements and feedback - Designing scalable best practice solutions - Managing the product road map The Senior Salesforce Administrator should enjoy all aspects of user management, including: - Support tickets - Training - Designing solutions with user satisfaction a priority Key responsibilities include: - All aspects of user and license management - Salesforce configuration changes - Understanding of basic triggers/Apex code knowledge - Sandbox environment management - DevOps/release management experience - Identify and gather requirements, translating into best practice, scalable solutions - Create a platform roadmap and define priorities - Data management to improve Salesforce data quality - Proactive system maintenance - User support tickets - Monitor and improve user adoption - New user and ongoing user training - Technical documentation - Management of integrated applications and third-party suppliers Qualifications - Bachelor's/Postgraduate degree or professional qualification - Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience - Certified Salesforce Administrator - Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder) - Proactive attitude to platform enhancements - Excellent relationship-building skills - Ability to liaise with stakeholders at all levels - Experience in change management and governance - Training end users and key stakeholders - Technical documentation - Experience implementing Salesforce configuration changes - Understands basic triggers/Apex code knowledge - Demonstrates continued personal/professional development - Active in the Salesforce community Requirements - Available and responsive to questions Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Generous PTO plan accrues annually and begins with your first whole pay period - Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO