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GTM Systems & Automation Lead
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
GTM Systems & Automation Lead
Telnyx
• Lead cross-functional GTM systems programs from discovery through launch, adoption, and iteration • Translate business workflows into clear technical requirements, system designs, milestones, owners, risks, and success metrics • Partner with RevOps, Engineering, Data, Sales, Marketing, CS, and Finance to modernize the GTM operating layer • Drive programs around CRM architecture, routing, enrichment, handoffs, lifecycle automation, attribution, service order workflows, reporting dependencies, and AI-agent readiness • Identify where manual work, vendor glue, or unclear ownership should become durable automation or owned system logic • Define safe operating patterns for AI agents interacting with GTM systems, including data access, workflow permissions, approval gates, error handling, and auditability • Create documentation that makes systems understandable: current state, target state, business rules, dependencies, failure modes, launch plans, and open decisions • Triage systems requests at the program level: distinguish one-off fixes from structural process gaps or productizable automation opportunities • Manage vendor and tooling dependencies where they affect system architecture, reliability, cost, or roadmap decisions • Ensure GTM systems work ships with clear ownership, support paths, monitoring, and downstream reporting impact understood
Job Requirements
- 4+ years of experience in Technical Product Management, Revenue Operations, GTM Systems, GTM Engineering, or a closely related technical operations role
- Strong hands-on experience with CRMs like Salesforce & Hubspot, and a solid understanding of the data models and software architecture they’re built on
- Experience building AI-native systems where LLMs or agents are first-class users of the product, not just features layered on top of a human workflow
- Ability to reason about agent-facing product requirements: context, tools, permissions, memory, workflow boundaries, human approval points, observability, and failure modes
- Experience leading cross-functional systems programs involving business stakeholders and engineering teams
- Experience taking a lead technical role in software migrations involving critical end-user workflows with 0 down time
- Experience debugging integrations, field sync issues, routing problems, campaign workflow failures, and broken handoffs
- Comfort working with APIs, webhooks, automation tools, data flows, and technical documentation
- Ability to operate independently and thrive in ambiguous, fast-moving environments
Benefits
- Flexible working arrangements
- Professional development opportunities
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